Season 2 Recap: From AI to Robotics, The Future is Already Here

In Season 2 of Elevating Brick and Mortar, many interviews discussed tech advancements that elevate the customer experience. Today we’re recapping how digital experiences in a physical space make time in a store better. From AI to robotics to drones, all improve operations and deliver a human touch in areas where it matters - customer service.

TIMESTAMPS

01:35  – John Ludlow addresses labor shortage challenges

04:43 – Kirk Beaudoin describes the bleeding edge of innovation

10:06 – Mike Guinan on restaurant innovations

12:49 – Mark Warren is skeptical of AI in childcare

15:09 – Deena McKinley doesn’t think AI is a threat to jobs

17:56 – Leigh Pearson asks if the industry is ready

20:52 – Marco Zanardi describes how we compete for mindspace

25:53 – Morgan Seghin emphasizes embracing tech

27:16 – David Bloom talks about the convenience boom

30:29 – Chris Walton predicts consumer expectations

SPONSOR

ServiceChannel brings you peace of mind through peak facilities performance.

Rest easy knowing your locations are:

• Offering the best possible guest experience
• Living up to brand standards
• Operating with minimal downtime

ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.

LINKS

• Connect with Sid Shetty on Linkedin
• Check out the ServiceChannel Website