Service Drive Revolution with Chris Collins Business Outlaws Network

Hey everybody! Welcome to the big show! We had an AMAZING coaching meeting here in Los Angeles last week so we're taking a week off from recording episodes. This week, I want to visit one of my favorites, How To Become An Elite Service Manager. Whether your service managers are brand new or seasoned veterans, this episode has a great checklist of elite characteristics to look out for . Enjoy! 
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Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below: 
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For Service Advisors -- https://bit.ly/3H83qeT
For Service Managers -- https://bit.ly/3ZHjbBK
For Dealers / General Managers -- http://bit.ly/3wgF7WJ
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Today's call-in question comes from a service advisor who first got promoted to manager of one brand, and then after 6 months, got promoted from managing one brand to managing three at the same time. She wants to know what she can do to ensure success in this new situation. Chris recommends focusing on putting profit to the bottom line, not just gross. Two big factors that will help her get there: customer retention and hiring great talent. Remember, if you have a question for Chris and Christian you can always call 1-833-3ASK-SDR and leave a voicemail, and we'll send you some SDR swag for your time!  
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

When it comes to ensuring more business for the summer, the best tip we can give you is to plan ahead. But it's not necessarily too late to throw together some fun ideas. More than anything, you need to realize that people are going to be taking fun trips all summer long, whether it be weekend trips to theme parks, national parks, or cross-country vacations. Out-of-towners are bound to pass through your city, and your best best is to be ready for the business in case of breakdowns. The other piece of the puzzle is putting together exciting events to get locals on the drive.

 
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

When you walk into a service department, you can tell if it's a well-run operation pretty quickly. If there's intentionality everywhere, and nothing is left to chance, you have a good dealership on your hands. But the outcome of those processes are the real key. Is the department in the green month-over-month? Are you hitting 50% net-to-gross? Are customers coming back? You can everything you need to know about how a dealership is doing by how the customer is treated. If you want your question featured on the show, just call in to 1-833-3ASK-SDR and leave us a voicemail. 
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

On this week's episode of Service Drive Revolution, Chris and Christian discuss the top 10 reasons that your customers leave. Most of the time there’s no Dear John letter, no goodbye. You just never hear from them again. They’ve moved on to another store or independent shop and they’ll likely never come back. There’s a variety of reasons why, but at the end of the day it’s all about communication, setting expectations, sticking to the process.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

This week's call-in question comes from a Service Manager who's looking to get a pulse on what Service Advisors can expect to make on the job, especially if they're the cream of the crop. As Chris and Christian explain, there's quite a bit of variance in salaries due to a number of factors. The most they've ever heard an advisor making? $400k. But that's the outlier. The average lies somewhere around $100K. Watch the full video for the breakdown. 
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup