Service Drive Revolution with Chris Collins Business Outlaws Network

On today's double-header drive-by, we get two questions from our listeners that make us think outside the box. Travis calls in with concerns regarding a toxic work environment and management’s struggle with rectifying the issue. Chris helps Travis approach the problem from an unconventional perspective, while Christian applauds Travis for trying to put out the fire instead of jumping ship when things get difficult. Chris and Christian break down the math behind how toxic environments like this will severely affect the dealership’s bottom line and suggest that this is the best way to get management’s attention.
 
Then, Paul calls in and asks if it’s necessary for techs to have more than one stall, so they can be more productive throughout the day. Chris explains that just because a tech may have the capability of working on two cars at once, it does NOT mean that they are producing more hours. He breaks down the math behind his reasoning, and also stresses on the importance of demographic differences and how it affects this situation. If you want to have your mind blown, stick around! The best is yet to come.

In a world where labor shortages are on the rise and turnover rates are increasing, how do we guarantee that we hire a team that will not only stick around, but perform to the highest standards? On today's episode, Chris gives Top Dog attendees a chance to win $250, Christian shares a story about how he accidentally gained an admirer, and the two talk about the best ways to hire irreplaceable employees. 
 
What originally started out as a “Top 5” list ended up turning into a “Top 11” of things you should pay attention to when hiring a winning team. The list includes things like internal locus of control, having authority and charisma, and more. Not only will this system light the path to top-performing candidates, it could teach you a thing or two about your own leadership. Make sure you grab your popcorn and a drink, because this episode is going to grab your attention and not let go!
 
This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!

On today’s drive-by, Chris and Christian answer a call-in question from one of our listeners, Christian surprises Chris with two off-the-cuff jokes and Chris airs his grievances about outdated dealership morale-boosting techniques.
Today’s question is the kind of question we don’t hear often and it definitely gave everyone something to think about. Our caller asks for advice when it comes to motivating non-revenue generating departments because unlike most service drive employees, they are not motivated as much by financial incentives. Chris talks about incorporating gamification into other departments and shares his ideas on how to motivate and boost morale for office staff, BDCs and the like. Make sure you tune in, because this drive-by is one of the best yet!

It's no secret that car dealerships could be in trouble. But what if we could save them? 
 
In this week’s episode, Chris gets passionate about our industry’s shortcomings surrounding outdated mindsets and national associations that are out of touch, and Chris and Christian discuss four unconventional business practices that could help car dealerships rise to the top. The team reads an article about how the “no-dealership, straight to consumer” business model is becoming more popular thanks to Tesla and the pandemic. Christian brainstorms some ideas on what needs to be done to prevent fixed ops dealers from becoming irrelevant in this Amazon Prime world, so he looks outside the box for inspiration and pulls some ideas from other businesses like Disney, IHOP, Chick Fil A and Staples. Oh, and Christian delivers some of his best jokes yet, so hang make sure you hang around. 
 
This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!

On today's drive-by, Chris and Christian answer a call-in question from Peter, roles get reversed as Chris tells a joke instead of Christian, and the team discusses the importance of positive customer experiences and how it impacts CSI.
Peter is concerned about his overall CSI score being unfairly affected at work so Chris uses this as an opportunity to teach Peter and the audience that CSI scores are 100% in the control of the advisors, even if there are other seemingly uncontrollable factors at play. Chris expands his reasoning and explains that the biggest positive impact on CSI is focusing on building lasting customer rapport, knowing your customer base, and building trust with them as well. It's all about "petting the dog"! You don't want to miss this, so make sure you tune in!

Welcome to another electric episode of Service Drive Revolution! On today’s episode, Chris and Christian start preparing and motivating everyone for the upcoming tire season, they answer an email from a concerned parts representative and they remind everyone that Top Dog 2021 is coming up on October 21st - 23rd here in Los Angeles!
Dylan from parts writes into the show, asking why the parts department ends up being the “scapegoat” for a lot of fixed op dealer’s shortcomings. Chris answers in a tough-love kind of way and clarifies that the parts department is highly valued, and any teasing on the show or otherwise is in jest. Chris then shares a personal story that relates to the question and he also announces a hidden surprise that is only available to those who listen in.
The conversation shifts towards the upcoming tire season and Chris and Christian discuss how getting prepared for tire season when it’s already here, is too late. Now is the time to start ramping up storage options, tire inventory, prepping your technicians and more. There’s no such thing as being “too prepared”, so get excited for this tire season, because we can feel that it will be one of the best ones yet! This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!