
100 episodes

Service Drive Revolution with Chris Collins Business Outlaws Network
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- Business
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4.6 • 74 Ratings
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Got a question for the show? Call us at 1-833-3-ASK-SDR!
Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!
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Tips To Become A Great Service Manager | SDR #243
Hey everybody! Welcome to the big show! We had an AMAZING coaching meeting here in Los Angeles last week so we're taking a week off from recording episodes. This week, I want to visit one of my favorites, How To Become An Elite Service Manager. Whether your service managers are brand new or seasoned veterans, this episode has a great checklist of elite characteristics to look out for . Enjoy!
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Service Advisors -- https://bit.ly/3H83qeT
For Service Managers -- https://bit.ly/3ZHjbBK
For Dealers / General Managers -- http://bit.ly/3wgF7WJ
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup -
Ensuring Success As A New Service Manager
Today's call-in question comes from a service advisor who first got promoted to manager of one brand, and then after 6 months, got promoted from managing one brand to managing three at the same time. She wants to know what she can do to ensure success in this new situation. Chris recommends focusing on putting profit to the bottom line, not just gross. Two big factors that will help her get there: customer retention and hiring great talent. Remember, if you have a question for Chris and Christian you can always call 1-833-3ASK-SDR and leave a voicemail, and we'll send you some SDR swag for your time!
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup -
How To Get More Customers This Summer | SDR #242
When it comes to ensuring more business for the summer, the best tip we can give you is to plan ahead. But it's not necessarily too late to throw together some fun ideas. More than anything, you need to realize that people are going to be taking fun trips all summer long, whether it be weekend trips to theme parks, national parks, or cross-country vacations. Out-of-towners are bound to pass through your city, and your best best is to be ready for the business in case of breakdowns. The other piece of the puzzle is putting together exciting events to get locals on the drive.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup -
What Are The Key Features Of A Perfect Service Department?
When you walk into a service department, you can tell if it's a well-run operation pretty quickly. If there's intentionality everywhere, and nothing is left to chance, you have a good dealership on your hands. But the outcome of those processes are the real key. Is the department in the green month-over-month? Are you hitting 50% net-to-gross? Are customers coming back? You can everything you need to know about how a dealership is doing by how the customer is treated. If you want your question featured on the show, just call in to 1-833-3ASK-SDR and leave us a voicemail.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup -
10 Reasons Why Your Customers Leave | SDR #241
On this week's episode of Service Drive Revolution, Chris and Christian discuss the top 10 reasons that your customers leave. Most of the time there’s no Dear John letter, no goodbye. You just never hear from them again. They’ve moved on to another store or independent shop and they’ll likely never come back. There’s a variety of reasons why, but at the end of the day it’s all about communication, setting expectations, sticking to the process.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup -
How Much Money Do Service Advisors Make?
This week's call-in question comes from a Service Manager who's looking to get a pulse on what Service Advisors can expect to make on the job, especially if they're the cream of the crop. As Chris and Christian explain, there's quite a bit of variance in salaries due to a number of factors. The most they've ever heard an advisor making? $400k. But that's the outlier. The average lies somewhere around $100K. Watch the full video for the breakdown.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Customer Reviews
A must-listen!
If you’re looking to level up your business, you’ve come to the right place. Service Drive Revolution is a must-listen for those in the automotive space (and beyond)! Chris is a fantastic host - and engaging conversations, actionable tips, and insights into the industry abound. Highly recommend tuning in!
Service Drive and Indy Shop Magic
The tips and tools delivered in this podcast are the absolute best in the auto service world! Thx Chris!
Amazing.
Amazing tips that bring great reaults!