100 episodes

Got a question for the show? Call us at 1-833-3-ASK-SDR!

Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!

Service Drive Revolution with Chris Collins Business Outlaws Network

    • Business
    • 4.6 • 81 Ratings

Got a question for the show? Call us at 1-833-3-ASK-SDR!

Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!

    Hiring Crisis! Why Dealerships Can't Find Advisors | SDR #292

    Hiring Crisis! Why Dealerships Can't Find Advisors | SDR #292

    Ever wonder why some Dealership Service Departments are flooded with top talent while others struggle to hire? In this episode of Service Drive Revolution, Chris Collins reveals the 5 key factors that make Techs and Advisors either flock to your shop or run for the hills. Are you unknowingly repelling top talent? Or worse, driving away your best team members? We're tackling the hot button issue of Dealership service recruitment head on. Whether you're a Service Manager, Advisor, or Dealership Owner, this episode could be the game changer you've been waiting for.
     #hiringnow #hiringstrategy #serviceadvisor #servicewriter
    0:00 - 11:38 New Leadership Book and Country Fun!
    11:38 - 16:08 News
    16:08 - 34:06 5 Reasons Techs and Advisors Will Come Work For You
    Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    • 33 min
    Service Drive Revolution Announcement

    Service Drive Revolution Announcement

    • 49 sec
    The Secret to Exceptional Customer Communication in the Service Drive | SDR #291

    The Secret to Exceptional Customer Communication in the Service Drive | SDR #291

    In this episode of Service Drive Revolution, Chris Collins unveils the secret to exceptional customer communication in the Service Drive. If you've ever struggled with keeping your customers informed and satisfied, this is a must-watch.Discover the common pitfalls that Advisors and Managers fall into when it comes to communication and learn how to avoid them. Chris shares real-world examples and practical strategies that you can implement immediately to take control of your conversations and boost customer loyalty.From setting expectations to building trust, this episode covers it all. You'll walk away with a newfound understanding of what it takes to be a master communicator in the Service Drive.
    #CustomerCommunication #ServiceDrive #AutomotiveIndustry #CustomerSatisfaction #ServiceAdvisors
    0:00 - 9:00 Jet Ski's and Moving to Vegas?
    9:00 - 14:00 News
    14:00 - 30:00 The Secrets To Good Customer Communication
    Discounted Offers for Training and Books in Description Below ⬇⬇⬇
    Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
    Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
    http://bit.ly/CCIschedule
    Got a question? Call us at 1-833-3-ASK-SDR
    Grab our best selling books for your team:
    Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
    https://swiy.co/F-ln
    Millionaire Service Advisor also includes our 11-step Circle of Trust System:
    https://swiy.co/F-lq
    Join our Facebook Groups:
    For Fixed Ops -- http://bit.ly/YTfixedopsgroup
    For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    • 30 min
    Q & A | Making Service Contracts Easy

    Q & A | Making Service Contracts Easy

    In this episode of Service Drive Revolution Drive By, Chris Collins tackles the question of how to efficiently navigate service contracts in a Dealership Service Department. Discover strategies for streamlining the claims process, increasing Advisor and Technician efficiency, and minimizing the time spent on hold with warranty companies. Learn how dedicating an administrator to handle claims can help you process more contracts in less time, and find out how to build strong relationships with warranty providers to expedite the approval process. If you're looking to boost your service contract efficiency and keep your team focused on delivering top-notch service, this episode is a must-watch.
    Discounted Offers for Training and Books in Description Below ⬇⬇⬇
    Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
    Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
    http://bit.ly/CCIschedule
    Got a question? Call us at 1-833-3-ASK-SDR
    Grab our best selling books for your team:
    Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
    https://swiy.co/F-ln
    Millionaire Service Advisor also includes our 11-step Circle of Trust System:
    https://swiy.co/F-lq
    Join our Facebook Groups:
    For Fixed Ops -- http://bit.ly/YTfixedopsgroup
    For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    • 5 min
    How to Build a Top Dog Service Team in Your Dealership | SDR #290

    How to Build a Top Dog Service Team in Your Dealership | SDR #290

    In this episode of Service Drive Revolution, Chris Collins reveals the secrets to building a Top Dog Service Team in your Dealership. Discover the key traits to look for when hiring Service Advisors and Technicians, and learn how to create a culture of excellence that fosters high performance. Chris shares his insights on the importance of focusing on outcomes, how Managers who aren't top performers themselves often struggle to attract and retain top talent, and the "mirror effect" that can hold Managers back from building a team of superstars. If you're tired of settling for mediocrity in your Service Department, this episode is a must-watch. #bestinshow #entrepreneur #entrepreneurship
    0:00 - 8:00 Electronic License Plates and Video Inspections
    8:00 - 15:00 News
    15:00 - 31:00 Best In Show Hiring Practices
    Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
    https://bit.ly/Ondemand-Special-offer
    Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
    http://bit.ly/CCIschedule
    Got a question? Call us at 1-833-3-ASK-SDR
    Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
    https://swiy.co/F-ln
    Millionaire Service Advisor also includes our 11-step Circle of Trust System:
    https://swiy.co/F-lq J
    oin our Facebook Groups: For Fixed Ops --
    http://bit.ly/YTfixedopsgroup
    For Independent Shop Owners --
    http://bit.ly/YTRSOSgroup

    • 31 min
    Q & A | Drive By Rewind: Unwritten Rules Service Advisors Need to Know!

    Q & A | Drive By Rewind: Unwritten Rules Service Advisors Need to Know!

    You don’t want to miss this very special Drive By, as Chris and Coach Christian welcome Coach Cliff on today’s show. These service drive experts give advice on what you need to know as a Service Advisor. Whether you’re nervous about starting the job or you’re an experienced advisor wondering how you can improve communicating with your customers, this Drive By has the answers you’re looking for.
    What advice do you have for new Service Advisors? Or if you’ve just started, share your concerns in the comments down below! Don’t forget to like and subscribe.
    Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
    https://bit.ly/Ondemand-Special-offer
    Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
    http://bit.ly/CCIschedule
    Got a question? Call us at 1-833-3-ASK-SDR
    Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
    https://swiy.co/F-ln
    Millionaire Service Advisor also includes our 11-step Circle of Trust System:
    https://swiy.co/F-lq
    Join our Facebook Groups: For Fixed Ops --
    http://bit.ly/YTfixedopsgroup
    For Independent Shop Owners -- 
    http://bit.ly/YTRSOSgroup

    • 19 min

Customer Reviews

4.6 out of 5
81 Ratings

81 Ratings

oliviabaker13 ,

A must-listen!

If you’re looking to level up your business, you’ve come to the right place. Service Drive Revolution is a must-listen for those in the automotive space (and beyond)! Chris is a fantastic host - and engaging conversations, actionable tips, and insights into the industry abound. Highly recommend tuning in!

PatriciaDanielle111 ,

Service Drive and Indy Shop Magic

The tips and tools delivered in this podcast are the absolute best in the auto service world! Thx Chris!

landofthehogs ,

Amazing.

Amazing tips that bring great reaults!

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