100 episodes

Got a question for the show? Call us at 1-833-3-ASK-SDR!

Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!

Service Drive Revolution with Chris Collins Business Outlaws Network

    • Business
    • 4.6 • 80 Ratings

Got a question for the show? Call us at 1-833-3-ASK-SDR!

Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!

    How Will AI Affect Your Service Department? | SDR #296

    How Will AI Affect Your Service Department? | SDR #296

    Is your Dealership AI ready? In this episode of Service Drive Revolution, Chris Collins explores how artificial intelligence is transforming the automotive service industry. From AI powered diagnostics to dynamic pricing strategies, we dive into the potential of this technology. Discover how AI could enhance your Technicians' skills, supercharge your Service Advisors, and unlock new marketing opportunities.
    #artificialintelligence #automotiveindustry #ai 0-00 - 9:00 Intro 9:00 - 17:58 News 17:58 - 48:21 AI In Your Automotive Business Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners --  http://bit.ly/YTRSOSgroup

    • 48 min
    Q & A | Should Dealers Give Employee Discounts?

    Q & A | Should Dealers Give Employee Discounts?

    In this Drive By Q&A, Collins tackles the tricky topic of employee discounts at Dealerships. Should staff get special pricing on service, parts, and vehicles? Chris shares his philosophy on creating a culture where employees feel valued and connected to the brand they represent. Learn why the employee parking lot matters, how discounts can boost morale and sales, and where to draw the line to prevent abuse.
    Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
    https://bit.ly/Ondemand-Special-offer
    Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
    http://bit.ly/CCIschedule
    Got a question? Call us at 1-833-3-ASK-SDR
    Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: 
    https://swiy.co/F-ln
    Millionaire Service Advisor also includes our 11-step Circle of Trust System: 
    https://swiy.co/F-lq
    Join our Facebook Groups: For Fixed Ops --
    http://bit.ly/YTfixedopsgroup
    For Independent Shop Owners -- 
    http://bit.ly/YTRSOSgroup

    • 12 min
    New Service Manager? Avoid These Pitfalls and Drive Success | SDR #295

    New Service Manager? Avoid These Pitfalls and Drive Success | SDR #295

    In this episode of Service Drive Revolution, we tackle the challenges faced by new Service Managers in Dealerships. Chris Collins and the team dive into the essential strategies for success, revealing why many new Managers struggle and what they should really focus on. We discuss the two key factors that truly matter in running a profitable Service Department, the importance of systems over individual talent, and why playing offense is crucial. Learn why understanding financials is critical, how to build a culture of accountability without losing your team's respect, and why aiming for your own full potential is the only way to truly succeed in this role.
    0:00 - 7:18 Intro 
    7:18 - 12:51 The News
    12:51 - 53:06 New Service Manager? Avoid These Pitfalls and Drive Success
    newservicemanager #success #automotiveindustry Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    • 52 min
    Q & A | Should You Charge for Unverified Diagnoses?

    Q & A | Should You Charge for Unverified Diagnoses?

    In this Drive By episode of Service Drive Revolution, Chris Collins tackles a crucial question about charging diagnosis fees when Service departments can't duplicate the customer’s concern and make a diagnosis. Discover how to balance customer satisfaction with fair compensation for your service team's time and effort.
    Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
    https://bit.ly/Ondemand-Special-offer
     Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
    http://bit.ly/CCIschedule
     Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
    https://swiy.co/F-ln
     Millionaire Service Advisor also includes our 11-step Circle of Trust System:
    https://swiy.co/F-lq
     Join our Facebook Groups: For Fixed Ops --
    http://bit.ly/YTfixedopsgroup
     For Independent Shop Owners --
    http://bit.ly/YTRSOSgroup

    • 11 min
    Revolutionize Your Service Drive: 5 Proven Selling Techniques for Advisors | SDR #294

    Revolutionize Your Service Drive: 5 Proven Selling Techniques for Advisors | SDR #294

    In our latest Service Drive Revolution episode, we tackled a challenge many of us face daily: making selling easier in the Service Drive. We've all experienced that awkward moment trying to explain additional services to a customer while juggling multiple appointments. Our discussion did a deep dive into this reality, exploring how to build rapport before jumping into maintenance recommendations. Throughout the episode, we highlight five simple system focuses that set our Service Advisors up for success. It's not just about telling them to be proactive; it's about fostering an environment where proactivity thrives.
    #automotiveindustry #sale #selling Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup  

    • 41 min
    Q & A | How To Handle Body Shop Warranty Claims

    Q & A | How To Handle Body Shop Warranty Claims

    In this episode of Service Drive Revolution, we dive deep into the five most common mistakes Dealers make that could be costing their Service Departments big time. From misplaced priorities to outdated compensation models, we uncover the hidden pitfalls that many dealerships fall into. We also discuss current industry trends, including rising interest rates and their impact on car sales. If you're a Dealer Principal, General Manager, or Fixed Ops Leader, this episode reveals crucial insights that could transform your Dealership's performance.
    serviceadvisor #automotiveindustry #cars  Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -  https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    • 9 min

Customer Reviews

4.6 out of 5
80 Ratings

80 Ratings

oliviabaker13 ,

A must-listen!

If you’re looking to level up your business, you’ve come to the right place. Service Drive Revolution is a must-listen for those in the automotive space (and beyond)! Chris is a fantastic host - and engaging conversations, actionable tips, and insights into the industry abound. Highly recommend tuning in!

PatriciaDanielle111 ,

Service Drive and Indy Shop Magic

The tips and tools delivered in this podcast are the absolute best in the auto service world! Thx Chris!

landofthehogs ,

Amazing.

Amazing tips that bring great reaults!

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