100 episodes
Service Drive Revolution with Chris Collins Business Outlaws Network
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- Careers
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4.7 • 55 Ratings
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Got a question for the show? Call us at 1-833-3-ASK-SDR!
Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!
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The Hard Truth of Employee Retention
The population is shrinking, and a huge number of employees are on their way into retirement. It’s time to embrace the fact that it's harder and harder to recruit and retain employees today and will be even more difficult in the future. That’s why it’s important to create a place that's special. You have to stand for something and you have to be cutting edge and progressive in their approach to customers. If you don’t care about what you are putting out into the marketplace for your customers, it reflects everywhere. Many job seekers are checking out Google reviews during the job search. They don't want to be, or need to be, part of a business that they feel is unethical or doesn’t care about customers.
The game is going to be much harder and you need to start thinking about it now.
If you don't stand for a great customer experience, if you're not constantly improving, if you're not offering training in a career path and a way for somebody to improve their lifestyle, if you’re not helping them feel inspired versus being depressed, people aren't going to want to work for you in the future. Join Chris Collins and Christian Lafferty as they help you navigate the difficulties of recruiting and retaining quality employees on this week’s Service Drive Revolution. -
My Hack To Having A Better Life
Is the polarization of America ruining your business? Find out on this week's Drive-By. Now streaming!
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What Is Fixed Absorption?
Got a question? Call us at 1-833-3-ASK-SDR
Many people think they know the answer to this question, but most would be wrong. Find out what it is, only on this week's Service Drive Revolution. Now streaming! -
How To Create A System For Success
How can you make it easy to revolutionize your business? The answer, only on this week's Drive-By. Now streaming!
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Why You Can't Hire Techs
Got a question? Call us at 1-833-3-ASK-SDR
It's the most important question in the industry, finally answered for you on this week's Service Drive Revolution. Now streaming! -
The Most Important Thing For A Service Manager To Understand
What is the greatest story ever told? The answer, only on this week's Drive-By. Now streaming!
Got a question? Call us at 1-833-3-ASK-SDR
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Customer Reviews
Amazing.
Amazing tips that bring great reaults!
The best podcast in automotive, period.
Excellent information, super informative and entertaining. Can’t recommend it enough for anyone who works in automotive.
Love it!!
Great info. Always entertaining
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