100 episodes

Got a question for the show? Call us at 1-833-3-ASK-SDR!

Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!

Service Drive Revolution with Chris Collins Business Outlaws Network

    • Business
    • 4.6 • 81 Ratings

Got a question for the show? Call us at 1-833-3-ASK-SDR!

Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!

    Unreasonable Hospitality with Will Guidara | SDR #289

    Unreasonable Hospitality with Will Guidara | SDR #289

    In this special episode of Service Drive Revolution, Chris Collins sits down with special guest Will Guidara. Will is the former co-owner of Eleven Madison Park, a restaurant that earned three Michelin stars and was named the best in the world in 2017. Will shares his insights on unreasonable hospitality, the central theme of his best-selling book, and discusses how these principles can be applied to any industry. Discover the key lessons Will learned throughout his career, from building a team of top performers to creating unforgettable customer experiences. Whether you're in the restaurant business or the automotive industry, this episode is packed with valuable takeaways that will help you elevate your service game to elite levels.
    #hospitality #unreasonable #willguidara
    Discounted Offers for Training and Books in Description Below ⬇⬇⬇
    Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
    Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
    http://bit.ly/CCIschedule
    Got a question? Call us at 1-833-3-ASK-SDR
    Grab our best selling books for your team:
    Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
    https://swiy.co/F-ln
    Millionaire Service Advisor also includes our 11-step Circle of Trust System:
    https://swiy.co/F-lq
    Join our Facebook Groups:
    For Fixed Ops -- http://bit.ly/YTfixedopsgroup
    For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    • 33 min
    Q & A | From The Express Service Advisor To The Main Shop

    Q & A | From The Express Service Advisor To The Main Shop

    In this episode of Drive By, Chris Collins and Christian answer a question from Josh, a young Service Advisor who has quickly progressed from express service to the main Service Drive at his Toyota dealership. Chris and Christian provide insights on how to successfully navigate this transition, emphasizing the importance of building relationships with customers, regardless of the type of service they require. They also discuss the challenges of a split floor system and offer advice on how Josh can continue to nurture the connections he's made with his express service customers. Tune in to learn valuable tips for express Service Advisors looking to take their skills to the next level in the main shop.
    Discounted Offers for Training and Books in Description Below ⬇⬇⬇
    Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
    Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
    http://bit.ly/CCIschedule
    Got a question? Call us at 1-833-3-ASK-SDR
    Grab our best selling books for your team:
    Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
    https://swiy.co/F-ln
    Millionaire Service Advisor also includes our 11-step Circle of Trust System:
    https://swiy.co/F-lq
    Join our Facebook Groups:
    For Fixed Ops -- http://bit.ly/YTfixedopsgroup
    For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    • 6 min
    Be a Teacher, Not a Preacher: The Key to Effective Service Manager Training | SDR #288

    Be a Teacher, Not a Preacher: The Key to Effective Service Manager Training | SDR #288

    In this episode of Service Drive Revolution, Chris Collins explores the crucial difference between being a teacher and a preacher as a Service Manager, emphasizing the importance of adopting a teacher mindset for effective Service Manager training and creating a thriving, high performance team. Chris shares insights on the pitfalls of falling into the "preacher" trap and discusses practical strategies for becoming a true teacher, including focusing on fundamentals, creating systems for ongoing development, empowering your team to take ownership, and leading by example. This episode is packed with valuable tips and actionable advice to help Service Managers transform their management style and unlock their team's full potential.
     
    0:00 - 3:50 Engagements and Getting Old
    3:50 - 17:29 News
    17:29 - 34:50 Be a Teacher, Not a Preacher
    leadershipdevelopment   #teacher #leadership Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    • 34 min
    Q & A | How Parts Managers Can Drive Service Sales and Boost Profits

    Q & A | How Parts Managers Can Drive Service Sales and Boost Profits

    In this week's Drive By episode of Service Drive Revolution, Chris Collins tackles a question from Travis, a Parts Manager at a Korean dealership in Canada. Travis asks how he can help drive parts sales and boost production in the Service Department, recognizing that the success of the Service Department is tied to his own success. Chris offers brand specific advice for Korean dealerships such as offering hose and belt accessory kits with engine replacements, as well as general tips like creating fun incentives and specials for the Service Department to sell accessories. He also suggests that Parts Managers can help Service Departments hire Technicians by leveraging their wholesale drivers. Tune in to learn more about how Parts Managers can rev up sales and drive profits in the Service Department.
    Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - h
    ttps://bit.ly/Ondemand-Special-offer
    Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
    http://bit.ly/CCIschedule
    Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
    https://swiy.co/F-ln
    Millionaire Service Advisor also includes our 11-step Circle of Trust System: 
    https://swiy.co/F-lq
    Join our Facebook Groups: For Fixed Ops --
    http://bit.ly/YTfixedopsgroup
    For Independent Shop Owners --
    http://bit.ly/YTRSOSgroup

    • 6 min
    How to Eliminate Comebacks: The Silent Killer in Your Service Department | SDR #287

    How to Eliminate Comebacks: The Silent Killer in Your Service Department | SDR #287

    In this episode of Service Drive Revolution, Chris Collins and Christian tackle the silent killer plaguing Service Departments: comebacks. Chris shares proven strategies to create a comeback free culture, starting with the hiring process and emphasizing accountability. By tracking comebacks, addressing them urgently, and using a scoring system, you can eliminate comebacks and boost customer loyalty, profits, and your reputation for quality. Don't miss this game changing information that could save your dealership thousands of dollars and countless headaches.
    0:00 - 6:00 Chris and Family
    6:00 - 14:00 Christian Engaged
    14:00 - 33:30 Eliminate Comebacks
    #servicemanagement #hiring #dealershipbusiness Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    • 33 min
    Q & A | Overcoming Negativity from Staff After a Dealership Acquisition

    Q & A | Overcoming Negativity from Staff After a Dealership Acquisition

    In this episode of Drive By, Chris Collins tackles a question from a caller who recently acquired a few dealerships and is struggling with negativity from the staff. Chris shares his insights on how to handle this common issue, drawing from his experience with multiple dealership acquisitions. Learn strategies for overcoming resistance to change, building a positive culture, and getting your new team on board. If you're considering a dealership acquisition or facing similar challenges, this episode is a must watch!
    Discounted Offers for Training and Books in Description Below ⬇⬇⬇
    Special Discount on Our OnDemand Training - 
    https://bit.ly/Ondemand-Special-offer
    Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
    http://bit.ly/CCIschedule 
    Got a question? Call us at 1-833-3-ASK-SDR
    Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
    https://swiy.co/F-ln
    Millionaire Service Advisor also includes our 11-step Circle of Trust System: 
    ttps://swiy.co/F-lq
    Join our Facebook Groups: For Fixed Ops -- 
    http://bit.ly/YTfixedopsgroup
    For Independent Shop Owners --
    http://bit.ly/YTRSOSgroup

    • 8 min

Customer Reviews

4.6 out of 5
81 Ratings

81 Ratings

oliviabaker13 ,

A must-listen!

If you’re looking to level up your business, you’ve come to the right place. Service Drive Revolution is a must-listen for those in the automotive space (and beyond)! Chris is a fantastic host - and engaging conversations, actionable tips, and insights into the industry abound. Highly recommend tuning in!

PatriciaDanielle111 ,

Service Drive and Indy Shop Magic

The tips and tools delivered in this podcast are the absolute best in the auto service world! Thx Chris!

landofthehogs ,

Amazing.

Amazing tips that bring great reaults!

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