ServiceNow Podcasts ServiceNow Community Podcasts

In this episode, Product Manager Sibo Ding tells us how natural language understanding (NLU) capability improves performance and user experience for Virtual Agent, AI Search, and other ServiceNow user interface features. This episode covers:


What is NLU?
How does ServiceNow use NLU?
How does ServiceNow NLU work?
How does a company add NLU to its ServiceNow products?
What’s in store for ServiceNow NLU in the future?

For more information, see:


Product documentation: Natural Language Understanding
ServiceNow Community: Virtual Agent & NLU

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The technology landscape is constantly changing. I sat down with Josh Goldstein, VP of Product Strategy at ServiceNow, to learn what he’s hearing from customers about cloud adoption.
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Rising up with ServiceNow means you can take your career to the next level by leveraging Now Learning. Cheyenne Saulnier, Associate Partner at Beniva Consulting group – an elite ServiceNow partner – is the definition of what it means to RiseUp with ServiceNow. 

Cheyenne joins us to discuss how she invested in her training with ServiceNow to accelerate her career. 

Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com 
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Technical governance isn't something most developers typically think about until it's too late. Our guest today helps us understand what it is and why devs should prioritize it to make their lives easier. Topics


00:00 Welcome/Introduction
04:47 Governance defined
05:47 Resistance
09:28 Personas
10:11 Technical debt and low-code
12:41 Tips for avoiding issues
15:48 Inherited debt
20:20 From theory to real stories
22:45 Advice for new devs
24:27 Summary
25:58 Contact info

Links


LinkedIn
Utah Technical Best Practices
CreatorCon 2023 Digital Labs
Email rushikesh.mandhane@servicenow.com

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Data and visibility are at the core of our future — helping us see, understand, and fix the problems we face on a daily basis, both inside and outside of work. 

The talent crisis is no exception. Skills gaps today are made worse by the simple fact that businesses can’t fully understand what skills employees have and what training they need to get to the next level. 

In this podcast, we’re joined by Kelley Steven-Waiss, Chief Transformation Officer at ServiceNow and Founder of Hitch Works, who gives us some insight into how tech is impacting the rapidly changing world of talent: how we find it, how we use it, and how we keep it fit for the future. 
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Experience remains front of mind for business leaders — and few would deny the vital role it plays in building, maintaining, and strengthening both customer and employee relationships. 

But a turbulent economic environment is fundamentally transforming what experience is. Increasingly, good experience goes far beyond just customers and employees in their silos. Businesses looking to succeed in this area must be willing to create a holistic, truly total experience with roots across the entire business. 

In this podcast, we’re joined by Dave Wright, Chief Innovation Officer at ServiceNow, who gives us some insight into Total Experience: what it is, what it means, and how businesses can get started on the path to making it a reality. 
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