6 episodes

Student Centricity: A Podcast For Higher Ed Professionals is dedicated to providing insights and best practices to support student success in higher education. Produced by Trellis Company, a non-profit focused on promoting access and success in higher education.

Student Centricity: A Podcast For Higher Ed Professionals Trellis Company

    • Education
    • 4.5 • 2 Ratings

Student Centricity: A Podcast For Higher Ed Professionals is dedicated to providing insights and best practices to support student success in higher education. Produced by Trellis Company, a non-profit focused on promoting access and success in higher education.

    How One University Transformed its Customer Experience

    How One University Transformed its Customer Experience

    Improving its customer experience was top of mind for Prairie View A&M University (PVAMU) officials. It was essential to the university’s leadership to create an environment where students felt heard and understood. Listen in as PVAMU’s Dr. Sarina Willis, vice president for enrollment management, and Soluria Pearson, customer experience manager, discuss student-centric initiatives the university has put forward and how they adapted in a remote environment.

    • 37 min
    Best Practices for Supporting Latino College Students

    Best Practices for Supporting Latino College Students

    While Latino students are seeking higher education at an increasing rate, their success outcomes have stalled. In this episode of Student Centricity, we explore institutional insights and strategies for better supporting this critical student population with Marisol Garza, PhD. She is an Institutional Support Consultant at Trellis Company and former Latino student success researcher. 

    • 22 min
    Simplifying Financial Aid Communications

    Simplifying Financial Aid Communications

    Financial Aid Communications can often impact both student enrollment and student borrowing, but what changed should you make? Research shows that these communications can often be overly complicated and filled with financial aid acronyms that are foreign to students and parents. However, there is a road to helping the intended audiences increase their understanding of the information. 

    Join us as we explore the current state of Financial Aid Communications as witnessed by our institutional consultants and student financial coaches and, offer clear recommendations to make Financial Aid Communications more student centered in language, presentation, and timing. 

    • 19 min
    How Can Higher Ed Provide Great Customer Service?

    How Can Higher Ed Provide Great Customer Service?

    The concept of customer service is often applied to the service industry (retail, restaurants, etc.). But did you know that customer service is also vital in higher education? College students are, in a sense, customers. And at a time when they are becoming more discerning in their college selection, how colleges and universities approach customer service can make a big difference in recruiting as well as retention. Listen in as Steve Smith shares his five, easy-to-remember rules for great customer service in higher education.

    • 29 min
    The Role of Digital Accessibility in Attracting New Students

    The Role of Digital Accessibility in Attracting New Students

    Accessibility is often thought of in the physical sense, but as colleges and universities transition to more digital and virtual experiences, digital accessibility is becoming more important. This timely podcast covers the role digital accessibility plays in both active and passive recruitment of new students who are experiencing the institution primarily through the website and other digital means.

    • 19 min
    State of Student Aid and Higher Education in Texas 2021 Highlights

    State of Student Aid and Higher Education in Texas 2021 Highlights

    In the inaugural episode of Student Centricity, we chatted with Trellis' Senior Research Analyst, Carla Fletcher, about the key findings uncovered in Trellis' State of Student Aid and Higher Education in Texas (SOSA) 2021 annual report. 

    During our insightful discussion, Carla shared how the pandemic impacted findings from the SOSA compared to previous years, how Texas' demographic shifts are affecting higher education, how the price of higher education has changed in the last 10-20 years, and more! 
    To see the entire SOSA 2021 annual report, visit: www.trelliscompany.org/sosa-2021.
    To download a PDF version of the report, visit: https://www.trelliscompany.org/wp-content/uploads/2021/03/SOSA-2021.pdf. 

    • 17 min

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