Tech Talk with 20for20

Dom Beveridge
  • 5.0 (9)
  • TECHNOLOGY
  • UPDATED SEMIWEEKLY
Tech Talk with 20for20

Dive deep into multifamily technology operations with "Tech Talk with 20for20." Hosted by renowned proptech expert and industry thought leader Dom Beveridge, this podcast features in-depth conversations with leading proptech and operations experts. Each season explores a crucial topic in-depth and explores opposing views on the topic. All episodes in each season are released at once, ensuring unbiased, comprehensive insights from industry leaders and facilitating binge-listening! Subscribe to "Tech Talk with 20for20" and stay ahead in multifamily technology and operations!

  1. 3 DAYS AGO

    S3 E05: Ray Hespen, CEO of Property Meld

    In this episode, Dom sits down with Ray Hespen, CEO and co-founder ofProperty Meld, to discuss how his industrial engineering background shaped his approach to multifamily maintenance. They dive into strategies for centralizing maintenance, leveraging data, and integrating AI to improve operations and resident experiences.  Key topics include: How Ray’s background in manufacturing and process engineering informed Property Meld’s approach to innovating maintenance operations.Why Ray sees scattered-site portfolios as a model for maintenance optimization in multifamily.How data capture is critical for decision-making and improving technician and vendor efficiency.The emerging role of AI in triage, dispatch, and logistics to streamline maintenance processes and optimize resources.How to blend W2 employees and third-party vendors, focusing on specialization to drive efficiency and reduce costs.The role of performance-based compensation and real-time metrics in motivating teams and driving better maintenance outcomes.Proactive maintenance models, self-healing properties, and the potential for AI-driven decision-making to transform the industry. This season of Tech Talk with 20for20 is brought to you by our season sponsors are⁠Snappt⁠ - Fraud Detection and Income Verification andBest Egg Flexible Rent. To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at20for20.com. Connect with Dom Beveridge (Principal, 20for20) viaLinkedIn, or email todom@20for20.com. Our theme, “Beautiful Geometry” byPhish Funk is licensed under aAttribution-NonCommercial 3.0 International License.

    51 min

  2. FEB 11

    S3 E04: Sean Landsberg, CEO of AppWork

    In this episode, Dom sits down with Sean Landsberg, co-founder and CEO of AppWork, to explore innovative approaches to multifamily maintenance. From gamification to centralization, Sean shares insights gained from his dual perspective as an operator and a technology founder.  Key topics include: The Origins of AppWork: How Sean’s frustration as an operator led to the creation of a maintenance platform designed specifically for technicians.Gamification in Maintenance: How features like performance badges and technician ratings enhance engagement, improve service quality, and create career development opportunities.How accurate data capture and technician-friendly tools are transforming maintenance operations and paving the way for centralization.Lessons learned from an early attempt at centralization, including the cultural and operational hurdles of removing on-site teams and consolidating inventory.Why a hybrid approach, combining centralized expertise with on-site capabilities, might be the best solution for many multifamily operators.The opportunity for better inventory management and expanded use of gamification and data-driven decision-making. This season of Tech Talk with 20for20 is brought to you by our season sponsors are⁠Snappt⁠ - Fraud Detection and Income Verification andBest Egg Flexible Rent. To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at20for20.com. Connect with Dom Beveridge (Principal, 20for20) viaLinkedIn, or email todom@20for20.com. Our theme, “Beautiful Geometry” byPhish Funk is licensed under aAttribution-NonCommercial 3.0 International License.

    46 min

  3. FEB 4

    S3 E03: Ken Murai, Founder and CEO of FacilGo

    In this episode, Dom chats with Ken Murai, founder of Facilgo, about his journey from creating OpsTechnology to innovating with Facilgo, and how centralized maintenance is transforming multifamily operations. They dive into the evolution of maintenance technology and how adopting techniques from single-family and scattered-site portfolios can unlock efficiencies in multifamily. Key topics include: OpsTechnology’s Legacy: How Ken’s earlier work revolutionized procurement in multifamily and influenced his approach to Facilgo. Centralization in Maintenance: Breaking down the process from intake and triage to scheduling, outsourcing, and feet-on-the-street execution. Leveraging AI and Technology: The role of AI in intake, triaging, and scheduling, along with route optimization for scattered-site portfolios. Service Request Avoidance: Empowering residents with self-help options to minimize unnecessary service calls. Future Trends: Speculating on the end-state of centralized maintenance and how geographic consolidation and centralized triage functions will shape multifamily operations. Sponsors for this episode: ⁠Snappt⁠ - Fraud Detection and Income Verification To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com. Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com. Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

    41 min

  4. JAN 28

    S3 E02: Jindou Lee, Founder and CEO of HappyCo

    In this episode, Dom sits down with Jindou Lee, CEO and founder of HappyCo, to discuss how centralized maintenance is reshaping multifamily operations. They explore how innovative technology, like AI and advanced inventory management, can enhance efficiency and cut costs in a challenging labor environment. Key topics include: HappyCo’s Origin Story: How frustration with traditional inspection methods led to the creation of a leading platform in multifamily maintenance. Centralization in Maintenance: Why maintenance centralization is a spectrum, with operators ranging from partially centralized to fully integrated models. Technology’s Role in Maintenance: How AI tools like automated work order categorization, inventory tracking, and resource allocation are transforming multifamily operations. Cultural and Operational Shifts: Overcoming communication gaps, redefining roles like "air traffic controllers," and leveraging data to improve decision-making. Lessons from Other Industries: Drawing inspiration from single-family, manufacturing, and even companies like Amazon and Domino's to optimize multifamily workflows. Sponsors for this episode: ⁠Snappt⁠ - Fraud Detection and Income Verification To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com. Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com. Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

    47 min

  5. SEASON 3, EPISODE 1 TRAILER

    S3 E01: Season Preview - Maintenance Centralization

    This new season explores an area that multifamily has been struggling with for some time: Maintenance Centralization.In particular, it will explore a big idea: for maintenance to be centralized, it needs to become more like the single-family rental model. The season will feature deep-dive interviews with the founders of the leading maintenance technology platforms. as well as a round table with some operators.We recommend listening to Dom's talk from a maintenance conference last fall on this subject. Click the link below for the video, or for the audio track, just keep listening after the Season 3 preview. The video of Dom’s talk on maintenance centralization: The Lowdown: Centralized Maintenance in Rental Housing Sponsors for this episode: ⁠Snappt⁠ - Fraud Detection and Income Verification To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com. Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com. Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

    57 min

  6. 11/20/2024

    S2 E07: Round Table With Three Revenue Management Leaders

    This episode explores the impact of the RM lawsuits on the business environment. The conversation with a leading competitor data provider (Blerim Zeqiri, CEO of RADIX), RM service provider (Stacy Westbay, CEO Revenue Edge) and RM software vendor (Tim McInerney, CRO of REBA) attacks this complicated matter from multiple angles, including: How the industry has reacted to the ongoing legal situation, and how they have changed their business processes. What has changed in the conversation between these providers and their existing customers. How each leader has handled the distraction to their core business operations and what impact it has had on their growth plans. How to keep informed and keep teams and customers up-to-date on the changing situation. Sponsors for this episode: ⁠Radix⁠ - Transparent Multifamily Market Data ⁠Revenue Edge⁠ - Strategic Pricing Solutions ⁠Snappt⁠ - Fraud Detection and Income Verification 20for20 white paper on multifamily revenue management and competition: https://lp.20for20.com/23-wp-multifamily-revenue-management To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com. Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com. Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

    51 min

  7. 11/13/2024

    S2 E06: Revenue Management Recap with the Digible Dudes

    In this episode Dom is the guest and the Digible Dudes (Reid Wicoff and David Staley) ask the questions about the ongoing antitrust lawsuits surrounding multifamily revenue management and the potential impacts on the industry. It was a great way to provide a high-level summary of some of the main themes of this season, including: The origins and motivations behind the lawsuits: how the ProPublica article sparked a wave of private lawsuits, highlighting allegations that RealPage’s revenue management software enabled price-fixing across multifamily properties. How revenue management software really works and why it doesn’t support the alleged “collusion” to inflate rents, as claimed by the lawsuits. How the Department of Justice got involved, and what that could mean for multifamily operators. What’s next for revenue management technology in multifamily? And how multifamily pricing software could evolve to address current challenges, offering a vision for next-generation revenue management systems that better balance transparency and data insights. Link to the Digible Dudes on YouTube Sponsors for this episode: ⁠Radix⁠ - Transparent Multifamily Market Data ⁠Revenue Edge⁠ - Strategic Pricing Solutions ⁠Snappt⁠ - Fraud Detection and Income Verification 20for20 white paper on multifamily revenue management and competition: https://lp.20for20.com/23-wp-multifamily-revenue-management To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com. Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com. Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

    1h 5m

  8. 11/06/2024

    S2 E05: Ethan Glass - Former DoJ Antitrust Expert

    In this conversation, Ethan Glass, a partner with Cooley Law Firm, discusses the complexities of antitrust in the housing market. As an antitrust expert and litigator with about eight years of experience with the Department of Justice (DOJ), Ethan was able to give a broad perspective on legal actions against multifamily revenue management, including: The stages of litigation, the role of discovery, and the differences between private and DOJ cases.  The commercial drivers and processes behind private suits, like the class actions affecting multifamily. The DoJ's legal rationale, the details of its lawsuit, and why they suggest a more speculative strategy than we might expect. The changing application of antitrust laws, which were created in a different economic context. Why multifamily companies should balance risks and benefits rather than just comply with 'no' advice. Why the multifamily industry must stand firm in the face of these lawsuits. Ethan Glass’s Bio Page Sponsors for this episode: ⁠Radix⁠ - Transparent Multifamily Market Data ⁠Revenue Edge⁠ - Strategic Pricing Solutions ⁠Snappt⁠ - Fraud Detection and Income Verification 20for20 white paper on multifamily revenue management and competition: https://lp.20for20.com/23-wp-multifamily-revenue-management Related blogs about revenue management: The current state of the RM saga How RM systems use nonpublic data The Colorado legislation To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com. Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com. Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

    55 min
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Ratings & Reviews

5
out of 5
9 Ratings

About

Dive deep into multifamily technology operations with "Tech Talk with 20for20." Hosted by renowned proptech expert and industry thought leader Dom Beveridge, this podcast features in-depth conversations with leading proptech and operations experts. Each season explores a crucial topic in-depth and explores opposing views on the topic. All episodes in each season are released at once, ensuring unbiased, comprehensive insights from industry leaders and facilitating binge-listening! Subscribe to "Tech Talk with 20for20" and stay ahead in multifamily technology and operations!

Information

  • Creator
    Dom Beveridge
  • Years Active
    2024 - 2025
  • Episodes
    25
  • Rating
    Clean
  • Copyright
    © Dom Beveridge
  • Show Website
    Tech Talk with 20for20

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