The Chief Executive Podcast

Mark C. Thompson
The Chief Executive Podcast

Mark C. Thompson is the World's #1 CEO Coach and a New York Times bestselling author. Mark consults and coaches executives for Fortune 500 and Global Fortune 1000 companies. Forbes called Mark one of “America’s Top Venture Investors with the ‘Midas Touch'." Formerly Charles Schwab's Chief of Staff and Chief Customer Experience Officer, Mark was the Executive Producer of Schwab.com which today has assets over $2.4 Trillion. He is a Co­‐Founder of Sir Richard Branson’s Entrepreneurship Centres and an advisor to Virgin Unite Entrepreneurs. Mark is a founding advisor of the Stanford Realtime Venture Design Lab, and is a visiting scholar at his alma mater, Stanford University. He has served as faculty at the World Economic Forum and World Business Forum, is a member of the Clinton Initiative, and an executive coach for TED Fellows.

  1. Mike Clem | Sweetwater

    21 ENE

    Mike Clem | Sweetwater

    Join Mark for the latest episode of the Chief Executive Summit, featuring Mike Clem, CEO of Sweetwater, the nation’s largest online retailer of musical instruments and audio/video equipment for creators. Mike shares his inspiring journey from tech and e-commerce professional to leading Sweetwater—a $1.5 billion company with over 10 million customers and a culture centered on building lifelong relationships. After two pianos and four trumpets later, Mark is sold on Sweetwater. Key insights from the conversation: Heart and Culture: Sweetwater thrives by fostering one-to-one relationships and providing over-the-top customer service, from free tech support to personalized guitar inspections. Mike discusses how this culture was shaped by founder Chuck Surack, who started the company in 1979 in the back of a VW bus. Leadership Transition: Mike shares how his 20 years with Sweetwater prepared him to step into the CEO role, including his commitment to preserving its people-first culture while navigating rapid growth. Employee Engagement: With 2,700 employees, Mike emphasizes the importance of leadership accountability for team happiness and engagement, noting how this approach strengthens customer experiences. Balancing Stakeholders: Learn how Mike leads with heart while balancing the needs of employees, customers, investors, and the community. This is a masterclass in scaling with purpose and staying true to core values in leadership. Don’t miss it!

    16 min
5
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11 calificaciones

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Mark C. Thompson is the World's #1 CEO Coach and a New York Times bestselling author. Mark consults and coaches executives for Fortune 500 and Global Fortune 1000 companies. Forbes called Mark one of “America’s Top Venture Investors with the ‘Midas Touch'." Formerly Charles Schwab's Chief of Staff and Chief Customer Experience Officer, Mark was the Executive Producer of Schwab.com which today has assets over $2.4 Trillion. He is a Co­‐Founder of Sir Richard Branson’s Entrepreneurship Centres and an advisor to Virgin Unite Entrepreneurs. Mark is a founding advisor of the Stanford Realtime Venture Design Lab, and is a visiting scholar at his alma mater, Stanford University. He has served as faculty at the World Economic Forum and World Business Forum, is a member of the Clinton Initiative, and an executive coach for TED Fellows.

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