The COO Roundtable

Coldstream Wealth Managment
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The COO Roundtable

Join host Matt Sonnen and a panel of COOs, as they share an open discussion about operational and technology best practices for the RIA industry, and shed a light on the tremendously important work COOs perform on a day-to-day basis.

  1. Episode 70: Jeremy Massullo & Dr. Jordan Hutchison

    5 DE NOV.

    Episode 70: Jeremy Massullo & Dr. Jordan Hutchison

    Matt was joined by Jeremy Massullo of Concurrent and Dr. Jordan Hutchison of RFG Advisory for Episode 70.  Jeremy was Concurrent’s very first employee seven years ago, and currently serves as VP of Operations. The firm is headquartered in Tampa, FL, started as an OSJ on Raymond James’ platform, and currently has approximately $9.5 billion of client assets. Jordan serves as RFG’s Vice President of Technology and Operations. RFG Advisory is headquartered in Birmingham, AL, and manages approximately $5.5 billion with 65 employees. Matt, Jeremy, and Jordan tackle many operational topics that RIAs struggle with, including: What day-to-day services they have centralized for advisors How they both are approaching the hiring of new Operations staff The evaluation of technology vendors and the challenge of “shiny object syndrome” Steps they both take to ensure clean data is flowing across their tech stack How they have designed their CRMs to support their advisors’ organic growth goals Change Management techniques both have incorporated to limit the “change fatigue” felt by their firms’ advisors and staff

    53min
  2. Episode 69: Jina Yi and Victoria Latham

    2 DE OUT.

    Episode 69: Jina Yi and Victoria Latham

    We are joined by Jina Yi of Wealth Architects and Victoria Latham of Parallel Financial and the Fiduciary Alliance for Episode 69. Jina has been with Wealth Architects, headquartered in Mountain View, CA, since 2007 and was appointed the Chief Operating Officer and Chief Compliance Officer in 2021. The firm employes 25 team members, managing close to $2 billion in assets under management for approximately 400 clients. Victoria is the Director of Operations for Parallel Financial, located in Greenville, South Carolina, and also the Chief Compliance Officer for Fiduciary Alliance, a roll-up of which Parallel Financial is one of 11 member firms under Fiduciary Alliance. Matt, Jina, and Victoria have a wide-ranging conversation covering their varied histories in the industry (including Victoria’s time as a police officer!), as well as: How they approach their to-do lists every morning Hiring and interviewing strategies to identify the right candidate for the right role Tips to ensure their firm’s culture remains intact as they add more and more employees The Technology and People challenges with integrating new tools into their tech stack How they leverage technology to tackle their Compliance responsibilities Suggestions for making the quarterly billing process more streamlined and consistent

    53min
  3. Episode 68 - Rachel Lebowitz

    4 DE SET.

    Episode 68 - Rachel Lebowitz

    Episode 68 could very well be the most impactful episode we have recorded. For five and a half years, The COO Roundtable has highlighted the incredible work COOs perform daily across the RIA industry. As such, we’ve tended to focus on the tactical elements of the job: How do you effect change at your organization? How do you approach technology or process implementations? How do you tackle your never-ending to-do list? In this episode, Matt focuses on the essential soft skills required for the COO role and interviews author Rachel Lebowitz about her research and new book, “Empowered COO – Eliminate Burnout, Resentment and Self Doubt as a Second-in Command.” After revealing his own past insecurities related to the role of COO, Matt asks Rachel to not only define the role of “Second-in-Command,” but to explain what about this unique position leads to burnout in so many cases (Rachel points out that the average COO engagement at a firm lasts about two and a half to five years).  During this far-reaching conversation, Matt and Rachel discuss: How a COO can easily lose themselves in the role if they aren’t intentional Why only 5.5% of the population is truly cut out to be an Empowered COO How the Visionary/Integrator relationship is so often a codependent one The similarities between an Empowered COO and a triage nurse What three soft skills must be mastered by successful COOs How Assertiveness, Decisiveness, and Discernment (ADD) are the backbone of an Empowered COO

    40min

  4. 7 DE AGO.

    Episode 67 - Chrissy Lee & Meghan Martin

    With Episode 67, we are joined by Meghan Martin of Apella Wealth and Chrissy Lee of Merit Financial Advisors.  Meghan is the newly appointed Chief Operating Officer at Apella Wealth, headquartered in Hartford, CT.  The firm advises on approximately $4.35 billion and has 93 employees across 16 office locations.  Chrissy is the Chief Operating Officer at Merit Financial Advisors headquartered in Atlanta, GA. The firm manages approximately $12 billion of client assets and currently has close to 250 employees firmwide, with 48 locations around the United States. Matt, Meghan, and Chrissy focus their conversation on the operational aspects of mergers and acquisitions in the RIA space, but also hit on other topics near and dear to our listeners, including: Why RIAs should get into M&A in the first place How to articulate the value a buyer can offer an advisor looking to join Important messaging every advisor should address when getting clients excited about the transition Tips and suggestions for successfully transitioning employees during a merger How to examine the tech stack of the merging firm and slowly transition them to your tools and processes Why it is so vital to have a successful transition to point future merger partners to, so they feel comfortable joining your firm What one thing each guest wants our industry to understand about RIA operations

    48min

  5. 10 DE JUL.

    Episode 66 - Carolyn Armitage

    For Episode 66, we break the rules of a “roundtable” and have only one guest, Carolyn Armitage, joining Matt for a deep conversation around our industry’s continuing evolution of turning practices into businesses.  It was a real thrill for him to interview one of his most respected RIA leaders for this conversation.  As he states in the introduction, his Mount Rushmore of RIA practice management leaders consists of Mark Tibergien, Michael Kitces, and Carolyn Armitage.  You will see very quickly why he holds Carolyn in such high regard.  From her time heading up LPL’s enterprise business management consulting business, to acting as a “change management catalyst” as managing director at Echelon Partners, to running Thrivent Advisor Network, Carolyn has become an expert in strategic planning, organizational design, succession planning, and maximizing enterprise value.  She has now hung her own shingle and started Carolyn Armitage Consulting, where she acts as a CEO Whisperer – helping RIA owners better lead their people, form more precise strategic plans, drive change within their organizations, and create better enterprise value and succession solutions.  During this deep conversation, Matt and Carolyn discuss: The fact that the RIA industry is fragmented and in need of central leadership Whether or not there truly is a “Succession Planning Crisis” in our industry Why “We want more…” is not a complete strategic plan Advice for building high performance teams The pros and cons of relying on industry compensation reports How to use equity to retain your key employees A fantastic framework for successfully driving change within your organization And the most elusive question of them all: How to increase enterprise value

    54min

  6. 5 DE JUN.

    Episode 65 - Rebecca Davis & Joe Klein

    We are joined by Rebecca Davis of Greenspring Advisors and Joe Klein from The Bahnsen Group for Episode 65.  Rebecca is the Director of Operations at Greenspring, headquartered in Townson, MD with additional offices in New Jersey and Pennsylvania.  The firm has 41 team members and manages approximately $6.8 billion.  Joe has the dual role of Chief Operating Officer and Executive Director of the firm’s Family Office offering.  The Bahnsen Group is headquartered in Newport Beach, CA with offices in 6 other states.  The firm manages about $5.5 billion of client assets and employs 60 team members.  Matt, Rebecca, and Joe discuss what makes their firms unique from a cultural standpoint, as well as: How both firms leverage content marketing to drive organic growth What services and client experience they offer to make client relationships “sticky” The uniqueness of working at a founder-led RIA and how they both have worked to transition responsibilities away from the founder Time management techniques employed by both guests What strategies they execute to keep team members motivated and engaged

    41min

  7. 8 DE MAI.

    Episode 64 - Adrian Chastain & Kailee Ostroski

    In this episode, Matt welcomes COO Adrian Chastain of Gratus Capital and Partner and COO Kailee Ostroski from Connecticut Wealth Management.  Gratus Capital manages approximately $3 billion of client assets, has 50 team members, and is located in Atlanta, GA.  Connecticut Wealth Management, in Hartford, CT, has 65 team members and oversees about $3.3 billion of client assets.  Matt, Adrian, and Kailee discuss what it means to be an RIA Operations professional, the core focus on People, Process, and Technology, as well as: How to best promote a “Culture of Operations” at your RIA Tips for getting “buy in” from team members for the adoption of new technology tools The “Goldilocks” scenario of trying to hire new employees at “just the right time” Different approaches to building your firm’s technology roadmap Why everything seems to come back to Process

    49min

  8. 3 DE ABR.

    Episode 63 - Do's and Don'ts of COO Onboarding

    In his third ever monologue “rant,” Matt takes a break from our normal interview format to speak directly to RIA owners and COO candidates to discuss the “Do’s and Don’ts of COO Onboarding.”  Referencing conversations with COOs, past articles he’s written, and former podcast guests, Matt urges RIA owners to have a clear understanding of what they need from their next Operations hire before beginning a search (how will you know you’ve found a good candidate if you don’t know exactly what you are hiring for?).   He also recommends that newly-appointed COOs consider the firm’s capacity for change as they look to make recommendations to add efficiency and scale to their new RIA.  His ultimate goal is for COO candidates and RIA owners to use this episode as the foundation for productive conversations during the interview process to ensure the right people, with the right level of experience, are being hired for the right roles.  During this episode, Matt hits on the following topics: The definition of “Founder’s Bias” and how it derails a newly-appointed COO Why he’s not a fan of the fractional COO role Things COO candidates should look and listen for during the interview process to ensure they will be set up for success David Canter’s four action items every COO should perform after accepting a new job Why Ted Lasso was the perfect COO The difference between an Operations Manager, Director of Operations, and Chief Operating Officer The ultimate sin RIA owners can commit when hiring a COO

    23min
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Sobre

Join host Matt Sonnen and a panel of COOs, as they share an open discussion about operational and technology best practices for the RIA industry, and shed a light on the tremendously important work COOs perform on a day-to-day basis.

Informações

  • Criado por
    Coldstream Wealth Managment
  • Anos de atividade
    2018 - 2024
  • Episódios
    71
  • Classificação
    Livre
  • Copyright
    © 2023 Coldstream Capital Management, Inc. d.b.a. Coldstream Wealth Management.
  • Site do podcast
    The COO Roundtable

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