53 episodes

The Customer Success Podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.

The Customer Success Podcast Gainsight

    • Business
    • 4.6, 60 Ratings

The Customer Success Podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.

    Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)

    Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)

    In this episode, Ruben Rabago(Chief Strategist, Gainsight) sits down with Natasha Narayan(CEO, IcebergIQ) to examine and discuss why Win/Loss Analysis is essential for customer success-driven organizations, why she co-founded IcebergIQ, and more.

    • 34 min
    Onboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)

    Onboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)

    In this episode, Ruben Rabago(Chief Strategist, Gainsight) sits down with Jo Massie(VP of Customer Success, Slido) to discuss how Customer Success is at the center of every employee's onboarding, managing global teams, and more.

    • 36 min
    Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)

    Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)

    In this episode, Allison Pickens (COO, Gainsight) sits down with Peter Armaly (Senior Director of Customer Success Business Advisory Services, Oracle) to discuss how Oracle is using advisory services both externally and internally to drive success, how his team approaches CS organization, and more.

    • 38 min
    The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)

    The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)

    In this episode, Allison Pickens(COO, Gainsight) sits down with Yamini Rangan (CCO, Dropbox) to discuss why the terms are so important within the customer relationship, how to breakdown silos between teams, and more.

    • 27 min
    How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)

    How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)

    In this episode, Ruben Rabago (Chief Strategist, Pulse Programs) sits down with Catherine Blackmore (Global Vice President of Customer Success, Oracle) to discuss how Oracle's customer success team operates, how to incentivize your customer success team, and what Oracle is doing to increase diversity within their recruiting pipeline.

    • 40 min
    Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)

    Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)

    In this episode, Brian Brannon (Marketing Program Manager, Gainsight)sits down with Stefanie Caldwell (VP of CS, NarrativeScience) and Matt Davis (Head of Revenue, AlphaHQ) to discuss why accountability is crucial for success, the importance of discovery for a CSM, and more.

    • 33 min

Customer Reviews

4.6 out of 5
60 Ratings

60 Ratings

SanBaek ,

The best podcast so far for any business professional who wants to understand customer

What made Amazon successful is there customer obsession. The growing SAAS industry is calling for new role of CS, CX and I couldn’t find a better resource than this to learn what’s happening in the industry. It’s so succinct, efficient, to the point, and full of inspiration.

bowlmaster07 ,

Improving Yourself Comes Easy

I have been listening so The Customer Success Podcast since it's first episode in 2017. Its always been informative and intriguing. There have been several great sessions. My personal favorite was Nick's conversation with Geoffrey Moore. It really gave me insights into how I could improve our execution of Customer Success.

Awesome0945683 ,

All Things Customer Success

This is a must-listen for all CS and CX professionals.

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