The Daily Groomer Alex Martin and Shannon Wynings Roberts

Summary

In this eye-opening episode of The Daily Groomer, I chat with the legendary John Hewitt about the transformative power of exceptional customer service in the pet industry. We delve into John's innovative strategies for ensuring customer satisfaction, his journey with Zoom and Groom, and his insights on pricing models that foster loyalty and success. Plus, John offers a generous giveaway for our listeners. Don't miss this deep dive into building a thriving mobile grooming empire with one of the titans of franchising. Tune in for invaluable advice that could change your grooming business forever!



Timestamps:
00:00 Built successful tax chain in US, Canada. Competed, thrived.

04:24 Loyalty brands offers business support and experience.

09:48 Curiosity about pet industry acquisition process summarized.

13:44 Entrepreneur focused on expanding in pet industry.

14:53 Mobile business vs. retail: key differences?

18:49 Inquiring about van layout, scaling, and marketing.

23:46 Franchisees take calculated risks, love pet industry.

27:21 Experienced business student emphasizes inspecting expectations.

28:27 Inspect expectations, seek customer feedback for accuracy.

35:06 Most groomers fail to ask for referrals.

36:26 Resolved issue of asking for referrals effectively.

41:42 John, truth speaker, shares wins and mistakes.

45:30 Manager returns money, avoids future customer issues.

46:21 Incorporate cost of spoilage into service fees.

50:07 Customer retention improves when problems are solved.

After Hours Episode #29: Shannon gives a recap of the weekly grooming gossip!

Summary:
Welcome to The Daily Groomer! I'm your host, Alex Martin, and today we're diving into the meticulous world of cat grooming with the founders of Happy Cat, Chris Raimo and Hillary Lanning. We unravel the delicate art and necessity of feline grooming, debunk myths, and explore how Happy Cat Hotel caters to our whiskered friends' well-being.

Timestamps:
00:00 Demand for extended cat care led to hotel concept.

05:50 Education needed for routine cat grooming services.

09:12 Cats need grooming and specialized care.

10:05 Groomers play proactive role in pet wellness.

13:50 Successful cat grooming requires passion and skill.

18:02 Grooming cats is both technical and spiritual.

22:18 Cats can be like dogs, but not.

25:24 Special tools and consultations for cat grooming.

29:34 Solving severe cat allergies through bath routine.

32:16 Pet grooming benefits pets and owners, health-wise.

36:50 Praise for cat grooming business, future interview.

37:54 Can be both a dog and cat person.

After Hours Episode #28: Shannon and Vanessa talk all things life, love, creating grooming, and the pursuit of happiness!

Summary
Welcome to The Daily Groomer! I'm your host, Alex Martin, and today I'm joined by Rian Thiele, co-founder of Pet Evolution. We dive into the dynamic world of pet grooming, discussing how self-serve dog washes shape the grooming industry and opening up about the holistic approach to pet care. Join us as we explore the importance of early health detection, the success behind Pet Evolution's mobile nail trimming service, and the impressive results of their membership program. It's all about enhancing our pets' lives through thoughtful nutrition, grooming, and fostering strong community ties. Tune in for some truly insightful tales of tails!

Timestamps:
00:00 Founder started pet food store to address allergies.

05:28 Full service pet grooming, self-service dog washing.

06:56 Switching pet food can alleviate allergies.

10:58 Discussing pet nutrition and health benefits.

16:27 Pet grooming builds relationships and shows care.

17:47 Discussing retail-centric membership model's impact and potential.

23:04 Self-serve washing benefits pet grooming business.

24:12 Questioning self-service dog wash on company's website.

27:52 Mobile pet grooming service expands during COVID.

32:12 Start with nail trim services, gather feedback.

34:48 Embrace collaboration, it's a win-win situation.

After Hours Episode #27: Alyssa and Shannon dive into the world of creative grooming!