The Five Why’s Thinking Process

This week Peter and Mirta discuss the 5 Why’s thinking process!

Sakichi Toyoda, the Japanese industrialist, inventor, and founder of Toyota Industries, developed the 5 Whys technique in the 1930s and Toyota still uses it to solve problems today!

The Five Why’s is most effective when the answers come from people who have hands-on experience of the process or problem in question.

The method is remarkably simple: when a problem occurs, you drill down to its root cause by asking "Why?" five times. Then, when a counter-measure becomes apparent, you follow it through to prevent the issue from recurring.

Listen in to this episode to find out the benefits, the draw backs and some tips and tricks about some ways that you can use the 5 Why’s in your own problem solving situations.

The hosts also love to hear any feedback or answer questions you may have, so feel free to send them a message at peter.cronin@viago.com.au or mirta@viago.co.nz!