The Future of Returns with Our CEO Jonathan Poma

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The Article Tim and Jonathan are Talking About:

Amazon and Walmart Tell Customers to Skip Returns

This Show's TL;DR:

• Why are Amazon and other big retailers telling customers to keep what they want to return? 
• The constant tug of war between unit economics and an amazing customer experience with returns
• Which is more important unit economics or customer experience
• Is return fraud an issue to consider with some of these strategies?
• Jonathan gives his three pieces of advice on the future of returns

Other Helpful Resources on This Topic:

• Brooklinen's Return Policy Page
• Chubbies CFO on LTV Increases Through Return Policy 
• The Easy Way to Handle Return Fraud
• How to Build a Customer-Centric Return Policy