The High Performing Dental Team

Dayna Johnson
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The High Performing Dental Team

Hey there, I’m Dayna Johnson . . . dental practice management expert, certified Dentrix trainer and founder of Novonee, revolutionizing the dental industry through innovation and strategic leadership. It wasn’t long ago that I lived in your shoes navigating the daily challenges of managing a dental practice with the hopes and dreams of having a productive schedule, money in the bank, and getting home on time to my sweet daughter. After 25 years working in the dental practice and 17 years as a certified Dentrix trainer, I found my life’s work helping dental teams 1:1 optimizing their systems and software. If you are looking to create the thriving dental practice you have always dreamed of and empower your high performing dental team, you are in the right place. Let’s get started!

  1. #133 Pre Visit Checklist

    قبل يومين

    #133 Pre Visit Checklist

    In this podcast, Dayna Johnson discusses the importance of preparation in the dental patient journey, focusing on the pre-visit checklist. She emphasizes the need for dental teams to be well-prepared for patient visits to enhance efficiency, reduce stress, and build better relationships with patients. Key elements of the pre-visit checklist include insurance verification, patient forms, new patient welcomes, and confirmations. Dayna encourages practices to automate processes where possible and to create a culture of preparation to improve overall patient experience and practice efficiency. Takeaways ➡Preparation saves time and reduces stress. ➡Focus on best case scenarios, not worst case. ➡Build your own pre-visit checklist. ➡Insurance verification is crucial before appointments. ➡Automate patient forms to enhance efficiency. ➡Send new patient welcomes to improve engagement. ➡Confirm appointments to reduce no-shows. ➡Keep credit card information updated for appointments. ➡Pre-med requirements should be verified with doctors. ➡ Review consent forms ahead of surgical procedures. Chapters 00:00 Introduction to the Patient Journey Series 05:52 Building Your Pre-Visit Checklist 11:48 Key Elements of the Pre-Visit Checklist Please rate, review and share this episode with your colleagues. Book a call with Dayna: https://calendly.com/dayna-johnson/discovery-call

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  2. #132 The Patient Journey Series: the Pre-Visit

    ٩ جمادى الأولى

    #132 The Patient Journey Series: the Pre-Visit

    In this conversation, Dayna Johnson shares her recent experiences and insights from her journey in the dental field, particularly focusing on the Dentrix software and the importance of user meetings. She emphasizes the significance of understanding the patient journey, from pre-visit preparations to post-visit follow-ups, and how automation can enhance efficiency in dental practices. Dayna encourages dental teams to transform their scramble time into preparation time to improve workflow and patient experience, ultimately leading to better profitability and reduced claim denials. Takeaways: ➡️ The patient journey includes pre-visit, visit, and post-visit stages. ➡️ Automation is crucial for enhancing patient experience. ➡️ Preparation before the patient arrives is essential. ➡️ Scramble time can be transformed into preparation time. ➡️ Reducing claim denials can significantly improve practice profitability. ➡️ A pre-visit checklist can streamline patient intake. ➡️ Engaging with patients before their visit is vital. ➡️ Dayna encourages listeners to create their own checklists. Chapters: 00:00 Introduction and Exciting Updates 05:46 The Importance of Pre-Visit Preparation 11:49 Transforming Scramble Time into Preparation Time Please rate, review and share this episode with friends and colleagues Book a call with Dayna: https://calendly.com/dayna-johnson/discovery-call

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  3. #131 How Dental Patient Scheduling Triggers Automation

    ٢٤ ربيع الآخر

    #131 How Dental Patient Scheduling Triggers Automation

    In this episode, Dayna Johnson discusses the importance of online tools and automation in dental practices. She shares statistics on scheduling efficiency, highlighting the time saved with online scheduling compared to phone calls. Dayna emphasizes the benefits of automation for both patients and dental teams, including reduced no-show rates and improved patient management. The conversation concludes with a focus on enhancing the overall patient experience throughout their journey with the practice. Takeaways: ➡️Data-driven decisions are crucial for business success. ➡️Online scheduling significantly reduces appointment booking time. ➡️Offering online scheduling can increase patient engagement. ➡️Automation can reduce no-show rates by up to 25%. ➡️Automation streamlines patient information management. ➡️Patients can fill out forms digitally before their appointment. ➡️Automation saves time for dental teams. ➡️A positive patient experience is essential for practice growth. ➡️Understanding the patient journey is key to improving services. Chapters: 00:00 Introduction to Online Tools and Automation 05:41 The Impact of Online Scheduling on Practice Efficiency 11:18 Automation in Patient Management and Experience Please rate, review, and share this episode with your team, colleagues, and online. Book a call with Dayna: https://calendly.com/dayna-johnson/discovery-call

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  4. #130 Mindset Shift Around Dental Online Booking

    ١٧ ربيع الآخر

    #130 Mindset Shift Around Dental Online Booking

    Dayna Johnson discusses the importance of integrating online tools in dental practices to enhance patient engagement and streamline operations. She presents compelling statistics on smartphone usage and patient preferences for online forms and scheduling, emphasizing the need for dental teams to adapt to these technological advancements. The conversation also explores the patient journey, highlighting how online booking can simplify appointment scheduling and improve overall patient experience. Takeaways: ➡️Patients are increasingly seeking online tools for convenience. ➡️97% of the population has access to smartphones. ➡️83% of patients prefer to fill out forms before visits. ➡️76% of patients would choose providers offering online forms. ➡️Online scheduling familiarity is high among consumers. ➡️Patients often book appointments after hours. ➡️The patient journey begins with online searches. ➡️Appointment requests can lead to communication delays. ➡️Implementing online booking can enhance patient satisfaction. ➡️Adopting technology requires a mindset shift for dental teams. Chapters: 00:00 Introduction to Online Tools for Dental Practices 01:46 Understanding Patient Behavior and Technology Adoption 10:30 The Patient Journey and Online Scheduling 17:12 Implementing Online Booking in Dental Practices Book a call with Dayna if you are interested in learning more about this topic: https://calendly.com/dayna-johnson/discovery-call

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  5. #129 Insights From a Dental Marketing Expert

    ١١ ربيع الآخر

    #129 Insights From a Dental Marketing Expert

    In this episode of the High Performing Dental Team podcast, Dayna Johnson interviews Jeff Gladnick from Great Dental Websites. They discuss the evolution of dental websites from simple brochures to comprehensive hubs for patient interaction. Jeff shares insights on optimizing user experience, the importance of aligning branding with target audiences, and effective SEO strategies for attracting ideal patients. He emphasizes the necessity of content creation and the role of copywriting in engaging potential patients. The conversation concludes with practical tips for dental practices to enhance their online presence and patient acquisition strategies. Takeaways: ➡️The evolution of dental websites has transformed them into interactive hubs. ➡️User experience is crucial for converting website visitors into patients. ➡️SEO strategies should align with the practice's branding and target audience. ➡️Content creation is essential for engaging potential patients. ➡️Copywriting must reflect the unique value proposition of the practice. ➡️Dental practices should utilize email newsletters for internal marketing. ➡️Understanding patient priorities can lead to better service offerings. ➡️Websites should be tested for user-friendliness from a patient's perspective. ➡️Aligning social media messaging with website content is vital. ➡️Continuous optimization and testing are key to improving conversion rates. Chapters: 00:00 Introduction to Jeff Gladnick and His Journey 03:08 The Evolution of Dental Websites 05:58 Creating a Patient-Centric Website 09:03 Optimizing User Experience and Conversion Rates 11:59 Aligning Branding with Target Audience 14:58 SEO Strategies for Attracting Ideal Patients 18:01 The Importance of Content Creation 21:12 Final Tips and Best Practices Reach out to Jeff at: https://www.greatdentalwebsites.com/ Rate, Review and Share this episode with your colleagues

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  6. #128 Maximize Unused Dental Benefits and Boost Profitability

    ٤ ربيع الآخر

    #128 Maximize Unused Dental Benefits and Boost Profitability

    In this conversation, Dayna Johnson discusses strategies for dental practices to boost production and patient engagement as they transition into the 4th quarter of the year. She emphasizes the importance of reaching out to patients with unscheduled treatments and unused insurance benefits, particularly as the year-end approaches. Dayna provides practical tips on utilizing practice management software and patient engagement tools to effectively communicate with patients and encourage them to schedule necessary treatments before their benefits expire. Takeaways: 👉September is often blamed for low production, but it's a myth. 👉October is a crucial month for reaching out to patients. 👉Patients need to be informed about their unused benefits. 👉Regularly run reports to identify unscheduled treatments. 👉Educating patients about their insurance is essential. 👉Email campaigns should be conversational and straightforward. 👉Utilize patient engagement software for effective communication. 👉Traditional phone calls remain effective in patient outreach. 👉Create campaigns that inform patients of their benefits. Please rate, review, and share this episode with your colleagues

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  7. #127 Dentrix Cleanup - Treatment Plans

    ٢٦ ربيع الأول

    #127 Dentrix Cleanup - Treatment Plans

    In this final episode of the five part series on cleaning up the Dentrix database, Dayna Johnson discusses the importance of maintaining accurate and up-to-date treatment plans. She emphasizes the roles of both the clinical and admin teams in this process, providing strategies for empowering the admin team to manage outdated treatment plans effectively. The conversation highlights the need for clear communication and collaboration between teams to ensure patient data is current and relevant, ultimately improving case acceptance and practice efficiency. Takeaways: ➡️Cleaning up treatment plans requires careful consideration and research. ➡️The clinical team plays a crucial role in maintaining treatment accuracy. ➡️Empowering the admin team can streamline the cleanup process. ➡️Outdated treatment plans can lead to lost revenue. ➡️Clear communication between clinical and admin teams is essential. ➡️Regularly updating treatment plan fees is important for practice profitability. ➡️Rejecting outdated treatment plans can prompt necessary re-treatment planning. ➡️Utilizing the treatment manager report helps track unscheduled treatments. ➡️Establishing rules for treatment plan age can aid in management. ➡️Continuous education and collaboration can enhance team performance. Chapters: 00:00 Cleaning Up Treatment Plans 08:38 Empowering the Admin Team 15:49 Final Thoughts and Next Steps Book a call with Dayna: https://calendly.com/dayna-johnson/discovery-call

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  8. #126 Dentrix Cleanup - Dental Insurance Plans

    ٢٠ ربيع الأول

    #126 Dentrix Cleanup - Dental Insurance Plans

    In this episode, Dayna Johnson discusses the importance of cleaning up insurance records in Dentrix, a dental practice management software. She emphasizes the common challenges faced by dental teams regarding insurance management, including the frequent changes in patient insurance and the potential for duplicate entries. Dayna provides practical tips for effectively searching for insurance plans, maintaining consistency in naming conventions, and cleaning up duplicates to streamline the insurance database. She concludes by offering resources for further learning and support in mastering Dentrix. Takeaways: ➡️Insurance management is a significant pain point for dental practices. ➡️Always perform at least three searches before adding a new insurance plan. ➡️Using group plan names can help differentiate between similar plans. ➡️Consistency in naming insurance carriers is crucial for database management. ➡️Joining plans can help eliminate duplicates in the insurance database. ➡️Mark inactive plans with Z's to avoid confusion. ➡️Purging insurance plans can help clean up the database but may lose historical data. ➡️Maintaining a history of claims is important for reference. ➡️Resources are available for deeper learning about Dentrix. ➡️Support is available for practices looking to improve their efficiency. Chapters: 00:00 Introduction to Dentrix Fall Cleanup Series 01:27 Navigating Insurance Challenges 10:07 Cleaning Up Insurance Duplicates 16:20 Conclusion and Further Resources Book a call with Dayna: https://calendly.com/dayna-johnson/discovery-call Rate, Share, and Review this podcast ⭐⭐⭐⭐⭐

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Hey there, I’m Dayna Johnson . . . dental practice management expert, certified Dentrix trainer and founder of Novonee, revolutionizing the dental industry through innovation and strategic leadership. It wasn’t long ago that I lived in your shoes navigating the daily challenges of managing a dental practice with the hopes and dreams of having a productive schedule, money in the bank, and getting home on time to my sweet daughter. After 25 years working in the dental practice and 17 years as a certified Dentrix trainer, I found my life’s work helping dental teams 1:1 optimizing their systems and software. If you are looking to create the thriving dental practice you have always dreamed of and empower your high performing dental team, you are in the right place. Let’s get started!

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    Dayna Johnson
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    The High Performing Dental Team

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