The Impact of Change Orders on Your B2B Customer Service Team

By industry definition, a change order is when a customer requests a change to a parameter on an existing order. It will often change the requested delivery date, quantity, maybe the product itself, requesting an alternative. As today's guest shares, they regularly happen, and you have to build a process around them.

In today's livestream-based episode, Business Development Manager with Esker, Graham Smith joins hosts Scott Luton and Greg White to discuss the complexities of change orders in B2B customer service and the impact they have on customer satisfaction and business operations. Listen in and learn:

• the necessity and challenges of managing change orders effectively
• how to adjust policies and practices related to managing change orders and employing modern technology to streamline the process and improve the overall customer service experience
• the importance of aligning people, process, and technology to execute operations, and much more.

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This episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/impact-change-orders-b2b-customer-service-team-1196