The Modern Patient Experience AccessOne

Charlotte Safran, founder of The Partnership Collective, joins the show to discuss her work helping health systems implement the patient and family-centered care model. She discusses what the model is, what it isn't, how it's really a culture change for providers, and how this model can deliver incredible patient experience results to any organization.

Liz Presson is the CEO of Pursuit, a digital consultancy based in Brooklyn, NY. On this episode she shares practical tips for how health systems can better build, design, and engage patients in the patient experience initiatives they launch. She also shares how she dealt with burnout in the aftermath of the Covid-19 pandemic.

Yes, as Dr. Joshua Israel, MD says, the patient experience for behavioral healthcare treatment in America is pretty terrible. However, the clinical psychiatrist and senior director of clinical quality at Aledade, says there are specific changes that can be made to drastically improve things for patients in need of care.

Rick Toren, inventor of the Epipen, and board member of Christiana Health System discusses how health systems can overcome labor shortages, practical use cases for AI in healthcare and other issues impacting the patient experience.

The patient experience depends on nurses, which is why recent reports of nursing shortages and burnout are so troubling for US healthcare. Michelle Abeyta, RN, founder of RNNovations stops by the show to discuss what health systems and hospital leadership can do to better engage nurse and combat this epidemic.

Todd Guenzburger, MD, Chief Health Information Officer at Southern Illinois Healthcare, joins the show to discuss a range of digital health topics from why it's important to integrate digital health app prescriptions into the EHR, how taking care of vulnerable populations without good internet access is his mission and passion, and why improving the patient experience depends on taking care of providers too.