The Modern Patient Experience

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  • 5.0 (3)
  • MEDICINE
The Modern Patient Experience

On this show, we interview executives from hospitals, health systems and provider groups, physician leaders, nurses, and digital health pioneers. Our goal with this show is to equip healthcare leaders with new ideas and tactical advice to give your patients the clinical, financial, and operational experience they have come to expect.

  1. 20. Demystifying the Patient and Family-Centered Care Model

    04/03/2024

    20. Demystifying the Patient and Family-Centered Care Model

    Charlotte Safran, founder of The Partnership Collective, joins the show to discuss her work helping health systems implement the patient and family-centered care model. She discusses what the model is, what it isn't, how it's really a culture change for providers, and how this model can deliver incredible patient experience results to any organization.

    30 min
  2. 19. How to Ace Digital Patient Engagements with Liz Presson CEO of Pursuit

    02/28/2024

    19. How to Ace Digital Patient Engagements with Liz Presson CEO of Pursuit

    Liz Presson is the CEO of Pursuit, a digital consultancy based in Brooklyn, NY. On this episode she shares practical tips for how health systems can better build, design, and engage patients in the patient experience initiatives they launch. She also shares how she dealt with burnout in the aftermath of the Covid-19 pandemic.

    34 min
  3. 18. The State of Mental Healthcare in America is Terrible for Patients

    10/11/2023

    18. The State of Mental Healthcare in America is Terrible for Patients

    Yes, as Dr. Joshua Israel, MD says, the patient experience for behavioral healthcare treatment in America is pretty terrible. However, the clinical psychiatrist and senior director of clinical quality at Aledade, says there are specific changes that can be made to drastically improve things for patients in need of care.

    27 min
  4. 17. How to Overcome Labor Shortages with Rick Toren

    06/14/2023

    17. How to Overcome Labor Shortages with Rick Toren

    Rick Toren, inventor of the Epipen, and board member of Christiana Health System discusses how health systems can overcome labor shortages, practical use cases for AI in healthcare and other issues impacting the patient experience.

    33 min
  5. 16. Here's how to combat the nursing shortage and burnout epidemic

    05/25/2023

    16. Here's how to combat the nursing shortage and burnout epidemic

    The patient experience depends on nurses, which is why recent reports of nursing shortages and burnout are so troubling for US healthcare. Michelle Abeyta, RN, founder of RNNovations stops by the show to discuss what health systems and hospital leadership can do to better engage nurse and combat this epidemic.

    30 min
  6. 15. Taking care of patients means taking care of providers

    04/06/2023

    15. Taking care of patients means taking care of providers

    Todd Guenzburger, MD, Chief Health Information Officer at Southern Illinois Healthcare, joins the show to discuss a range of digital health topics from why it's important to integrate digital health app prescriptions into the EHR, how taking care of vulnerable populations without good internet access is his mission and passion, and why improving the patient experience depends on taking care of providers too.

    35 min
  7. 14. Patient Navigation Starts in the ER with Data from the Revenue Cycle Team

    03/15/2023

    14. Patient Navigation Starts in the ER with Data from the Revenue Cycle Team

    Sergio Quiej, an RCM manager and expert based in Texas, joins the show to discuss a major patient navigation project the health system he works for undertook. Using data from emergency room visits, the revenue cycle team ran reports to identify which patients coming through the ER had no primary care physician. But looking at the data, they realized many of the patients spoke a language other than English, so they went the extra mile for these patients to identify PCPs who spoke their native language within a certain geographic radius. This project was a massive undertaking and let to major wins for the health system with referring physicians. It also allowed them to better connect the patient nodes within their network.

    34 min

  8. 02/22/2023

    13. 2023 Trends in Healthcare with David Bjork, Founder CWH Advisors

    David Bjork, Founder of CWH Advisors and the Healthcare Summit at Jackson Hole, joins the show to discuss the big takeaways from the recently held summit, why he has a strict "no assholes" policy for summit guests, and the three big areas he thinks will impact U.S. healthcare in 2023. Those include the continued digital disruption of the patient experience, care delivered in the home, and a more sophisticated use of data to deliver care in the manner that specific populations need.

    41 min
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Ratings & Reviews

5
out of 5
3 Ratings

About

On this show, we interview executives from hospitals, health systems and provider groups, physician leaders, nurses, and digital health pioneers. Our goal with this show is to equip healthcare leaders with new ideas and tactical advice to give your patients the clinical, financial, and operational experience they have come to expect.

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