11 episodes

On this show, we interview executives from hospitals, health systems and provider groups, physician leaders, nurses, and digital health pioneers. Our goal with this show is to equip healthcare leaders with new ideas and tactical advice to give your patients the clinical, financial, and operational experience they have come to expect.

The Modern Patient Experience AccessOne

    • Health & Fitness
    • 5.0 • 1 Rating

On this show, we interview executives from hospitals, health systems and provider groups, physician leaders, nurses, and digital health pioneers. Our goal with this show is to equip healthcare leaders with new ideas and tactical advice to give your patients the clinical, financial, and operational experience they have come to expect.

    11. Unpacking how access to care and payment impacts both patients and health systems

    11. Unpacking how access to care and payment impacts both patients and health systems

    HFMA Board Member Carladenise Edwards, formerly the Chief Strategy Officer at Henry Ford Healthcare, joins the show to discuss the challenges with access to care and payments for patients and health systems. We also dive into what health systems can do in 2023 to better address the challenging macro-environment.   

    For more episodes, visit: https://accessonepay.com/podcast/ 

    #podcast #healthcare #healthcareleaders #patientexperience #patientsatisfaction #HFMA

    • 48 min
    10. A framework for making the most of patient surveys at your organization

    10. A framework for making the most of patient surveys at your organization

    Brian Hall, CEO of Koha Health, a revenue cycle management and advisory firm focused on ASCs and orthopedic groups, says everything changed for his company once they started leveraging patient surveys and having a plan to harness the feedback they received. In this episode, Brian shares why every organization needs to do patient surveys, how to do them effectively, the best way to take action  on the feedback received. 

    • 32 min
    9. CEOs must create and hire the right roles to fully impact the patient experience

    9. CEOs must create and hire the right roles to fully impact the patient experience

    UC Davis Health CEO David Lubarsky, MD, joins the show to discuss his efforts at one of California's largest academic medical centers to not only improve the campus buildings, but also ensure his team has the right roles for this era in time. He's brought on a Chief Wellness Officer, a Chief Diversity Equity and Inclusion Officer, a Chief Digital Health Officer, and even a James Beard-winning chef to ensure that his health system has adapted and changed with the times. 

    • 37 min
    8. A Beginner's Guide to Health Equity: What is it really? And why does it matter for patients.

    8. A Beginner's Guide to Health Equity: What is it really? And why does it matter for patients.

    Josh Liao, MD, has committed his career to improving health care payment and delivery. He works on this mission in several ways, including local system change, scholarship and evaluation, and policy. Health equity is a policy area he passionately advocates for. In this episode, Dr. Liao shares the baseline for what health equity is, why it matters, and how health systems and policy experts need to create new systems in order to make a more equitable care delivery system for all patients. Think of this episode as an intermediate look at health equity. Not quite a 101 course, but certainly not a 400-level one either. 

    • 34 min
    7. Customer service needs to be the highest paying role in revenue cycle to improve the patient financial experience

    7. Customer service needs to be the highest paying role in revenue cycle to improve the patient financial experience

    Terri Meier, director of patient revenue at University California San San Diego Health, discusses her work to transform the patient financial experience at UCSD Health, starting with creating a single billing office, brining revenue cycle back in house after years of outsourcing, and making the customer service reps the highest paying role on the revenue cycle team. 

    • 24 min
    6. Paper is STILL the enemy in healthcare and so is reinventing the same patient data everytime

    6. Paper is STILL the enemy in healthcare and so is reinventing the same patient data everytime

    Jonathan Bush, CEO of Zus Health, and former CEO of athenahealth needs little introduction in the world of health IT. He stops by for a wide-ranging interview about why digital health companies are the shot in the arm patients need, why he started Zus Health to speed up the entire category, what he learned in the years after he was fired at athenahealth in 2018 and starting Zus Health,  and why the existence of paper in healthcare still fills him with rage.

    • 26 min

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