5 episodes
The Modern Patient Experience AccessOne
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- Health & Fitness
On this show, we interview executives from hospitals, health systems and provider groups, physician leaders, nurses, and digital health pioneers. Our goal with this show is to equip healthcare leaders with new ideas and tactical advice to give your patients the clinical, financial, and operational experience they have come to expect.
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5. Patients in addiction recovery deserve better than what the traditional delivery system has provided
Kevin Holst, chief commercial officer of Groups Recover Together, joins the show to discuss the impact Covid-19 has had on the addiction recovery journey for many patients, why virtual group therapy has allowed many in recovery to stay the course, how Groups works with payers to create lasting outcomes for patients, what it takes to keep 70% of patients in recovery, and why the patients themselves are the biggest source of inspiration for the addiction recovery organization.
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4. Put Patients on Your Board of Directors to Be More Accountable to Them
Miguel McInnis, Chief Executive Officer at MetroHealth in Washington, DC, joins the show to discuss why it's scary, humbling, and ultimately beneficial to have patients as members of your board, why something as seemingly simple as fixing your automated phone system can have a big impact on the patient experience, and why the patient isn't always right but it is the job of healthcare organizations to both care for and educate them when they are wrong.
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3: What healthcare can learn from Disney and Lego to create more wow experiences
Jeremy Behling, Chief Operating Officer at Next Level Urgent Care in greater Houston, Texas, joins the show to discuss why urgent care franchises must focus on the entire patient journey to distinguish themselves from competitors, how an operational leaders role is to remove the junk from other teams so that they can better serve patients, and what healthcare can learn from Disney and Lego about creating more wow experiences for patients.
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2: The entrepreneurial mindset is crucial to fixing and improving the patient experience in healthcare
John Shufeldt, MD, an emergency medicine physician by trade and a serial entrepreneur at heart, is an urgent care and telehealth pioneer. In 1993, he founded his first urgent care franchise and helped grow it to 60 locations. In 2010, John sold his urgent care business and started MeMD, a national virtual healthcare platform, which he just sold to Walmart Health in 2021. We discuss John's history of entrepreneurship in healthcare, why improving the patient experience depends on everyone in the industry having that mindset, and how entrepreneurship is really just the ability to recognize and solve problems at scale.
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1: What if an Academic Medical Center and Silicon Valley had a baby? with Stephen Klasko, MD, CEO Jefferson Health
Stephen Klasko, MD, CEO of Jefferson Health, kicks off the podcast as the first guest. We discuss his vision for Jefferson Health to deliver care anywhere, why he invested $35M into telehealth initiatives back in 2013, and how having a small incubator within Jefferson to develop new apps and solutions has made the health system more patient-friendly.