Dispatch in Depth Dispatch in Depth

Educator, clinician, and scholar Dr. Michelle Lilly gives highlights of her past emergency dispatch research papers and projects, then presents the preliminary findings of her groundbreaking video to 911 study. 

For Your Information: 
Lilly Consulting: www.lilly-consulting.com

The champion and creator of the 911 SAVES Act, California Congresswoman Norma J. Torres gives some insight into this bill she and her colleagues are trying to pass to get emergency dispatchers reclassified as first responders. She tells some stories from her time as a dispatcher in Los Angeles, explains what the act does and does not do, and gives advice on how you can get involved in this important movement. 

For Your Information: 
Read this press release on the bill: https://torres.house.gov/media-center/press-releases/representatives-torres-fitzpatrick-reintroduce-bipartisan-9-1-1-saves   

To find out if Congresswoman Torres is your representative or to find out who your rep is and reach out, go here: https://www.congress.gov/members/find-your-member   

Read Congresswoman Torres’s policy essay on the 911 SAVES Act: https://journals.law.harvard.edu/jol/volume-61-number-1/?fbclid=IwAR2eg3d_CkD_Sq8_mM2Df1l8GpmzrsPtQCpX7FLbq3gBoF5JlAp18v-MGrg  

Find out more about how you can help get emergency dispatchers reclassified: https://www.911.gov/projects/telecommunicator-job-reclassification/

Brian Dale, President of Priority Dispatch, gives his thoughts on the enduring value of the NAVIGATOR educational conference, what technology improvements the company is working on, and how you can be part of the changes coming to emergency response. 

This is the final installment in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C.

For Your Information: 
Check out Priority Dispatch’s new and improved website: https://www.prioritydispatch.net/

 

 

Jim Lanier, OnStar’s Global Manager for Public Safety Engagement Team, talks about OnStar’s continued role as a sponsor of NAVIGATOR. He also discusses what it looks like when OnStar takes an emergency (or nonemergency) call, recent advances in technology, and what conference attendees can look forward to trying out at the booth. 

This is the fourth in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C.   

For Your Information: 
OnStar’s primary public safety page: https://www.onstar.com/public-safety   

The basics of OnStar: https://www.onstar.com/public-safety/onstar-101  

Got a question? Send an email to EmergencyServices (at) onstar (dot) com               

24/7 public safety dedicated number: 866-866-5006 (Option 2)       

GM/OnStar Battery Electric Vehicle Training: https://gmevfirstrespondertraining.com/onlinetraining/  (*No charge for this training) 

You might hear "Motorola" and think of either phones or radios. While Motorola Solutions is the market leader in radios for public safety, they are so much more than that: a technology company that is solving for safer communities through an ecosystem of safety and security products, from critical communications to command center software to video security and all of the services in between.

With a 95-year history, Motorola Solutions has learned a thing or two about human-centered design and how its unique process can make or break a product. Scott Arnold and Becca Zapata from Motorola Solutions' UX Design & Research teams join us to discuss how they go about designing solutions that are intuitive and specific to their users, including their newest call-handling solution, VESTA NXT.

Check out the episode for a fascinating dive into human-centered design, what it means, and why it's critical when creating public safety solutions. And to see it for yourself, visit Motorola Solutions at booth # 401.

This is the third in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C.   

For Your Information: 
More about Motorola Solutions: https://www.motorolasolutions.com/en_us/about.html  

Human-Centered Design: https://www.motorolasolutions.com/en_us/solutions/human-centered-design.html  

Jeremy Banks, Senior Product Manager with Carbyne, talks about Carbyne’s role in developing and implementing NG911 in centers across the world. He also teases what conference attendees might find at the booth. 

This is the second in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C. 

For Your Information: 
Learn more about Carbyne on their website: https://carbyne.com/company/about-us/