The Regifting Extravaganza #17: Anika Zubair (previously aired Sep 12, '24)

The Daily Standup

Anika Zubair is just gonna say it: we in CS ought to be acting a lot more like salespeople. And in so doing, should get a lot of the same resources, too.

⏱️ Timestamps:

00:00:00 - Intro

00:01:25 - Anika’s journey: 13 years in post-sales success

00:02:46 - Money matters in customer success

00:03:48 - A shift in mindset: revenue and CS

00:05:31 - Rob’s startup story: revenue from CS

00:08:05 - Manufacturing epiphanies: coaching for success

00:09:25 - Investing in CS coaching vs. sales training

00:11:14 - Impact-driven CS: revenue at the core

📺 Lifetime Value: Your Destination for Customer Success content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Anika Zubair

Anika's LinkedIn: https://www.linkedin.com/in/anikazubair/

Mentioned in this episode:

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