The Regifting Extravaganza #18: Diane Gordon (previously aired Nov 11, '24)

Diane Gordon's been doing this for over three decades, and the margin for error is still too damn high.

⏱️ Timestamps:

00:00:00 - Intro

00:00:54 - A customer experience nerd

00:01:31 - Struggling with retention forecasting

00:02:50 - Trust no health score

00:03:10 - Health scores: More of a guessing game?

00:04:36 - Keep sentiment and health scores separate

00:05:56 - Can AI solve the accuracy gap?

00:06:23 - The risk of equating happiness with renewal

00:09:00 - Blind spots in customer predictions

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Diane Gordon:

Diane's LinkedIn: https://www.linkedin.com/in/gordondiane/

Mentioned in this episode:

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