18 episodes
The Salon Rebel Charlie Crothers
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- Business
The Salon Rebel Podcast, hosted by Charlie Crothers, is a journey into the heart of entrepreneurial passion and rebellion. Charlii, a multi-faceted business entrepreneur, shares the story of her life, intertwined with invaluable insights from her experiences in entrepreneurship ranging from Salon Ownership, E-commerce founder and Digital creator. Each episode is a mix of the good, the bad, and the sometimes ugly realities of running a business, providing listeners with relatable content and hope. She emphasizes that success often comes from stepping outside the industry 'norm.'
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Ep. 17 Talkin' Shop with Chantelle from Viva La Blonde - The First Ever Blonde Exclusive Salon
The episode you were all waiting for...Chantelle from Viva La Blonde joins us in the studio to talk all about her experience with her salon being an overnight success on social media. And the rapid growth and challenges that came with that. We chat about influencer marketing, being a business owner and the difficulties and thoughts that come with owning a salon.
Where you can find Chantelle:
Chantelle's Instagram: https://www.instagram.com/chantellecastle/
Viva La Blonde: https://www.instagram.com/vivalablonde/
More from Charlie:
My Instagram: https://www.instagram.com/charlii_thenesthairboutique/?hl=en
The Salon Rebel Instagram: https://www.instagram.com/thesalonrebelpodcast/
The Biz Tool Boutique: https://www.thebiztoolboutique.com.au/
The Nest Hair Boutique: https://thenesthairboutique.com.au/
Charlii: https://www.charlii.com.au/
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Ep. 16 When Hell Breaks Loose
What do I do when all hell breaks loose in my salon? Restructure and create new roles, of course! In this quick episode, I spill the tea on what I did to improve my salon operations after things got a little crazy, and highlight the importance of being an effective leader.
More from Charlie:
My Instagram: https://www.instagram.com/charlii_thenesthairboutique/?hl=en
The Salon Rebel Instagram: https://www.instagram.com/thesalonrebelpodcast/
The Biz Tool Boutique: https://www.thebiztoolboutique.com.au/
The Nest Hair Boutique: https://thenesthairboutique.com.au/
Charlii: https://www.charlii.com.au/
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Ep. 15 Talkin' Shop With Renee From Salon Society
Join us for a juicy episode with Renee from Salon Society! From Renee's journey toward being the success she is today to staying true to yourself in the landscape of social media, this 2 hour long episode dives into the nitty-gritty of utilising Instagram, specifically, as a hairdresser and salon owner. Renee gives us some spicy tips and examples on exactly how you can optimise your social media profile to gain awareness, and talks on why having thousands of followers isn't the answer to a profitable business.
Where you can find Renee:
Instagram: https://www.instagram.com/salonsocietyaus/
More from Charlie:
My Instagram: https://www.instagram.com/charlii_thenesthairboutique/?hl=en
The Salon Rebel Instagram: https://www.instagram.com/thesalonrebelpodcast/
The Biz Tool Boutique: https://www.thebiztoolboutique.com.au/
The Nest Hair Boutique: https://thenesthairboutique.com.au/
Charlii: https://www.charlii.com.au/
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Ep. 14 I Said What I Said
Summary
In this solo episode, Charlie reflects on her week and shares her thoughts and experiences. She discusses feeling like she never accomplishes enough, the challenges of working in a windowless office, and the impact of perimenopause on her mental clarity. She also talks about the importance of hiring the right people for her salon and e-commerce brand, and the struggle of deciding whether to continue with her e-commerce brand. Charlie concludes by discussing the negative effects of industry drama and the importance of connecting with like-minded individuals.
Takeaways
No matter where you are in your business or journey, it's common to feel like you never accomplish enough.
Working in a windowless office can lead to brain fog and difficulty focusing.
Perimenopause can affect mental clarity and contribute to feelings of overwhelm.
Hiring the right people, especially those who align with your values, is crucial for a successful business.
Industry drama can be draining and time-consuming, so it's important to focus on what truly matters.
Connecting with like-minded individuals can provide support and fulfilment.
More from Charlie:
My Instagram: https://www.instagram.com/charlii_thenesthairboutique/?hl=en
The Salon Rebel Instagram: https://www.instagram.com/thesalonrebelpodcast/
The Biz Tool Boutique: https://www.thebiztoolboutique.com.au/
The Nest Hair Boutique: https://thenesthairboutique.com.au/
Charlii: https://www.charlii.com.au/
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Ep. 13 Talkin' Shop with Sharlene Lee from Circles Pt. 2
It's finally here... The second part of talkin' shop with Sharlene!
Summary
In this episode, Charlie and Sharlene delve into the intricacies of team management and entrepreneurship within the salon industry. They compare their approaches to managing sizable teams across multiple locations, highlighting the importance of effective communication and collaboration between salon owners. The discussion underscores the significance of setting clear goals, fostering a supportive work culture, and seeking mentorship from successful peers. Financial management emerges as a central theme, with insights into the impact of financial struggles on both individuals and teams. Additionally, the conversation stresses the necessity of building a strong brand identity separate from personal ego, implementing transparent financial practices, and nurturing a motivated team through regular feedback and support. Throughout, the importance of adapting to challenges, maintaining professionalism, and embracing continuous growth resonates as key principles for success in the salon business.
Chapters
00:00 Introduction and Setting the Scene
08:56 Transparency about Money
13:30 Motivating Team Members
26:23 Incentivizing Managers and Team Members
32:02 Conclusion and Call to Action
Takeaways
Effective team management in a salon requires clear communication and collaboration among staff and owners.
Understanding individual preferences for guidance can optimize team dynamics.
Regular communication between salon owners/managers ensures smooth operations and fosters industry insights through events like the L'Oreal Business Forum.
Setting clear goals and surrounding oneself with high achievers inspires growth and success.
Sharing experiences and seeking help within the industry promotes mutual growth and resilience in the face of challenges.
Financial transparency and accountability are vital for both individual and team success, including understanding commission structures and making informed decisions.
Building a strong brand separate from personal ego is crucial for attracting clients and retaining staff.
Cultivating a supportive culture based on shared values and regular feedback sessions keeps teams motivated and fosters long-term success.
Where to find Sharlene:
Instagram: https://www.instagram.com/sharleelee/
Circles of Hair: https://www.instagram.com/circlesofhair/
Tiktok: https://www.tiktok.com/@sharleneleelee?lang=en
More from Charlie:
My Instagram: https://www.instagram.com/charlii_thenesthairboutique/?hl=en
The Salon Rebel Instagram: https://www.instagram.com/thesalonrebelpodcast/
The Biz Tool Boutique: https://www.thebiztoolboutique.com.au/
The Nest Hair Boutique: https://thenesthairboutique.com.au/
Charlii: https://www.charlii.com.au/
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Ep.12 Finding Fulfillment Despite the challenges of Customer service
Summary
In this solo podcast episode, Charlie discusses the importance of customer service in the hairdressing industry and the impact it has on both the salon team and clients. She shares personal stories of difficult client interactions and highlights the emotional toll it can take. Charlie emphasizes the need for support and communication within relationships, including marriage, and encourages seeking help through counseling. She also reflects on the positive impact hairdressers can have on their clients' lives and the fulfillment that comes from making a difference.
Takeaways
Customer service in the hairdressing industry has become more challenging due to increased expectations and the need to be counselors and social media experts.
Difficult clients can have a significant emotional impact on salon team members, and it's important to provide support and understanding.
Seeking help through counseling can strengthen relationships and provide valuable support.
Hairdressers have the power to make a positive impact on their clients' lives, and it's important to recognize the value of the service they provide.
Focusing on the positive impact and fulfillment that comes from helping others can outweigh the challenges of difficult clients.
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