The Scoop With Erica Krupin Erica Krupin

Customer service encompasses the support provided to customers, beginning even before they reach out, particularly in the realm of social media. It involves clear communication of identity, services offered, and accessibility. Andy Fersella's Rolls Royce example highlights the role of branding in enticing customers. 
Customer experience is at the heart of service, focusing on how customers feel during interactions, such as feeling respected, understood, confident, and excited. Effective complaint handling involves prompt and empathetic responses, like Erica's approach to addressing a missed service issue. 
Communication, both with customers and within the team, is crucial, often requiring a balance between emails and phone calls for appropriate situations. Follow-up after service is key for ensuring customer satisfaction and should be integrated into workflows for accountability.
Comments and Questions are welcome.  
Send to: thescooppodcast22@gmail.com
 
🔊 Listen on 
 Spotify: https://bit.ly/45o3Esn
 Apple Podcasts: https://bit.ly/3tnEi0g
 YouTube: https://bit.ly/48Ggdlx
 
Custom Show Description: 
We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission.
 
Jobber is our main sponsor. Your support of Jobber helps keeps this show going.
Running a small business can feel like juggling a dozen balls at once, leaving entrepreneurs like myself, Erica Krupin of Kroopin's Poopin Scoopin, overwhelmed and stressed. However, with Jobber CRM, those chaotic days become a thing of the past. Jobber streamlines scheduling, routing, task management, invoicing, payment collection, and customer communications all in one place, providing a seamless solution for small business owners. Imagine the relief of effortlessly managing appointments and routes, staying on top of tasks, and sending out invoices with just a few clicks. Not to mention the joy of receiving timely payments and maintaining open lines of communication with valued customers. With Jobber, the weight of running a business is lifted, allowing entrepreneurs to focus on what truly matters: providing top-notch service and growing their business with confidence.
✅Jobber: Check out Jobber at    https://getjobber.com/kroopin
🛒 Amazon Store:  https://amzn.to/46OBtDN
💵QuickBooks: https://www.referquickbooks.com/s/Erica195.
⭐Review Harvest:
🎶Epidemic Sound:  https://share.epidemicsound.com/ryllie.
 
To stay up to date with Erica and her latest updates, check out her other social media channels:
📺YouTube: Subscribe to Kroopin's Poopin' Scoopin' at https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin.
🖼️Instagram: Follow The Scoop Podcast at https://www.instagram.com/the.scoop.podcast/.
🖼️Instagram: Follow Kroopin’s Poopin Scoopin at 
https://www.instagram.com/kroopins_poopin_scoopin/
🕞TikTok: Connect with Erica on TikTok at https://www.tiktok.com/@kroopinspoopinscoopin.
Thank you for being part of my exciting yet crappy journey!
 
 

Join host Erica Krupin on this insightful episode of The Scoop Podcast, where she delves into the essential aspects of routing density that every entrepreneur in the poop scooping business should know. Drawing from her own experiences, Erica shares invaluable tips and lessons learned that she wishes she knew when she first started her business.
 
Understanding the demographics of the areas you'll be servicing is crucial, from income levels to population density and even crime rates. But how do you use this information to optimize your routes and maximize efficiency?
 
Erica tackles common dilemmas faced by business owners, such as whether to assign customers a specific scoop day or allow them to choose. She also dives into the intricacies of route creation and the importance of maintaining boundaries, especially when it comes to accommodating customer requests that may disrupt your carefully planned schedule.
 
In this episode, Erica emphasizes the significance of route density and its impact on your bottom line. She shares eye-opening insights into the realities of driving during peak hours and offers practical advice for staying ahead of scheduling challenges, particularly during the springtime when landscapers vie for attention.
 
Discover why it's essential to play the long game in building your customer base and how marketing within specific areas can establish your authority in the field. Erica also sheds light on the role of tools like Jobber in streamlining operations and discusses the unique considerations for integrating such software into a poop scooping business.
 
Whether you're just starting out or looking to optimize your existing operations, this episode is a must-listen for any entrepreneur navigating the world of poop scooping. Tune in and learn how to take control of your routing, market strategically, and build a thriving business with route density at its core.






🔊 Listen on 
 Spotify: https://bit.ly/45o3Esn
 Apple Podcasts: https://bit.ly/3tnEi0g
 YouTube: https://bit.ly/48Ggdlx
 
Custom Show Description: 
We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission.
✅Jobber: Check out Jobber at    https://getjobber.com/kroopin
💵QuickBooks: https://www.referquickbooks.com/s/Erica195.
⭐Nice Job/Get Reviews: https://nicejob.grsm.io/kroopin.
🎶Epidemic Sound:  https://share.epidemicsound.com/ryllie.
🛒 Amazon Store:  https://amzn.to/46OBtDN
To stay up to date with Erica and her latest updates, check out her other social media channels:
📺YouTube: Subscribe to Kroopin's Poopin' Scoopin' at https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin.
🖼️Instagram: Follow The Scoop Podcast at https://www.instagram.com/the.scoop.podcast/.
🖼️Instagram: Follow Kroopin’s Poopin Scoopin at 
https://www.instagram.com/kroopins_poopin_scoopin/
🕞TikTok: Connect with Erica on TikTok at https://www.tiktok.com/@kroopinspoopinscoopin.
Thank you for being part of my exciting yet crappy journey!
 

Reflecting on my journey of sobriety over the past year, I'm happy to share my experiences.
 
 
🔊 Listen on 
 Spotify: https://bit.ly/45o3Esn
 Apple Podcasts: https://bit.ly/3tnEi0g
 YouTube: https://bit.ly/48Ggdlx
 
Custom Show Description: 
We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission.
✅Jobber: Check out Jobber at    https://getjobber.com/kroopin
📺Jobber Summit: https://bit.ly/3S5pxbe
💵QuickBooks: https://www.referquickbooks.com/s/Erica195.
⭐Nice Job/Get Reviews: https://nicejob.grsm.io/kroopin.
🎶Epidemic Sound:  https://share.epidemicsound.com/ryllie.
🛒 Amazon Store:  https://amzn.to/46OBtDN
To stay up to date with Erica and her latest updates, check out her other social media channels:
📺YouTube: Subscribe to Kroopin's Poopin' Scoopin' at https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin.
🖼️Instagram: Follow The Scoop Podcast at https://www.instagram.com/the.scoop.podcast/.
🖼️Instagram: Follow Kroopin’s Poopin Scoopin at 
https://www.instagram.com/kroopins_poopin_scoopin/
🕞TikTok: Connect with Erica on TikTok at https://www.tiktok.com/@kroopinspoopinscoopin.
Thank you for being part of my exciting yet crappy journey!
 

Join Erica on The Scoop Podcast as we dive into your YouTube comments and address your questions! In this episode, we unpack my issues with  back window signage, explore brand awareness, and discuss the art of keeping things simple yet impactful in design. Plus, don't miss our insights on mindful driving and how it ties into shaping perceptions on the road. This is also a follow up episde to last week pod when we went over truck signage. 



Comments and Questions are welcome.  
Send to: thescooppodcast22@gmail.com
 
🔊 Listen on 
 Spotify: https://bit.ly/45o3Esn
 Apple Podcasts: https://bit.ly/3tnEi0g
 YouTube: https://bit.ly/48Ggdlx
 
Custom Show Description: 
We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission.
✅Jobber: Check out Jobber at    https://getjobber.com/kroopin
📺Jobber Summit: https://bit.ly/3S5pxbe
💵QuickBooks: https://www.referquickbooks.com/s/Erica195.
⭐Nice Job/Get Reviews: https://nicejob.grsm.io/kroopin.
🎶Epidemic Sound:  https://share.epidemicsound.com/ryllie.
🛒 Amazon Store:  https://amzn.to/46OBtDN
To stay up to date with Erica and her latest updates, check out her other social media channels:
📺YouTube: Subscribe to Kroopin's Poopin' Scoopin' at https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin.
🖼️Instagram: Follow The Scoop Podcast at https://www.instagram.com/the.scoop.podcast/.
🖼️Instagram: Follow Kroopin’s Poopin Scoopin at 
https://www.instagram.com/kroopins_poopin_scoopin/
🕞TikTok: Connect with Erica on TikTok at https://www.tiktok.com/@kroopinspoopinscoopin.
Thank you for being part of my exciting yet crappy journey!
 

Erica shares her recent experience wrapping her truck, delving into the nuances of design, placement, and the importance of visibility.
 
 
🔊 Listen on 
 Spotify: https://bit.ly/45o3Esn
 Apple Podcasts: https://bit.ly/3tnEi0g
 YouTube: https://bit.ly/48Ggdlx
 
Custom Show Description: 
We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission.
✅Jobber: Check out Jobber at    https://getjobber.com/kroopin
📺Jobber Summit: https://bit.ly/3S5pxbe
💵QuickBooks: https://www.referquickbooks.com/s/Erica195.
⭐Nice Job/Get Reviews: https://nicejob.grsm.io/kroopin.
🎶Epidemic Sound:  https://share.epidemicsound.com/ryllie.
🛒 Amazon Store:  https://amzn.to/46OBtDN
To stay up to date with Erica and her latest updates, check out her other social media channels:
📺YouTube: Subscribe to Kroopin's Poopin' Scoopin' at https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin.
🖼️Instagram: Follow The Scoop Podcast at https://www.instagram.com/the.scoop.podcast/.
🖼️Instagram: Follow Kroopin’s Poopin Scoopin at 
https://www.instagram.com/kroopins_poopin_scoopin/
🕞TikTok: Connect with Erica on TikTok at https://www.tiktok.com/@kroopinspoopinscoopin.
Thank you for being part of my exciting yet crappy journey!
 

Hey there, poop scoopers! Today, we're tackling a topic close to every small business owner's heart: hiring. From gathering materials to conducting interviews, the hiring journey is a rollercoaster of ups and downs.
1. The Initial Struggles: Let's kick things off by chatting about the initial hurdles we face when putting together hiring materials. We'll highlight the importance of a neat hiring packet and crystal-clear job descriptions.
2. Overcoming Obstacles: Next up, we'll dig into the strategies we use to conquer those hiring challenges. From seeking coaching to tapping into resources like ChatGPT, we're all about adapting and refining our hiring process.
3. The Need for Volume: Ever felt like you're shouting into the void when posting job ads? We get it! We'll talk about why casting a wide net to attract candidates is crucial, especially with changes in job posting platforms.
4. Screening and Selection: Now, let's talk about the nitty-gritty of screening applicants. We'll cover everything from checking employment history to conducting background checks, ensuring we've got the right fit for our team.
5. Interviewing Techniques: Ah, the art of the interview! We'll share our go-to techniques, from scripting calls to setting up job shadowing sessions. Plus, we'll discuss the importance of candidates showing commitment and following instructions.
6. Conclusion: Wrapping things up, we'll recap our key takeaways: persistence, adaptability, and diligence are our secret weapons in the hiring game. And hey, stick around for future episodes where we'll dive deeper into small business ownership and management topics!
Until next time, keep scooping and stay tuned for more insights on how to rock it as a small business owner!
🔊 Listen on 
 Spotify: https://bit.ly/45o3Esn
 Apple Podcasts: https://bit.ly/3tnEi0g
 YouTube: https://bit.ly/48Ggdlx
 
Custom Show Description: 
We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission.
✅Jobber: Check out Jobber at    https://getjobber.com/kroopin
📺Jobber Summit: https://bit.ly/3S5pxbe
💵QuickBooks: https://www.referquickbooks.com/s/Erica195.
⭐Nice Job/Get Reviews: https://nicejob.grsm.io/kroopin.
🎶Epidemic Sound:  https://share.epidemicsound.com/ryllie.
🛒 Amazon Store:  https://amzn.to/46OBtDN
To stay up to date with Erica and her latest updates, check out her other social media channels:
📺YouTube: Subscribe to Kroopin's Poopin' Scoopin' at https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin.
🖼️Instagram: Follow The Scoop Podcast at https://www.instagram.com/the.scoop.podcast/.
🖼️Instagram: Follow Kroopin’s Poopin Scoopin at 
https://www.instagram.com/kroopins_poopin_scoopin/
🕞TikTok: Connect with Erica on TikTok at https://www.tiktok.com/@kroopinspoopinscoopin.
Thank you for being part of my exciting yet crappy journey!