Handle with Care:  Empathy at Work

To See It, Be It: an interview with Max Yoder

- Max Yoder

That divine middle is emotional liberation, where I can be compassionate and show compassion to an individual. But I do not need to carry whatever it is that they are feeling, right, not my responsibility to. And the thing about the thing that I think this is so important for me in my life is I think this was my biggest blocker, my biggest blocker to grow like something that I may have gone through my whole life and never addressed if it were not for something like Lessonly.

INTRO

When companies and individuals think about skilling-up in empathy and compassion, there are common questions that arise. How can I take on the feelings of others without being crushed by them? What do good boundaries look like? How am I ever going to keep my people accountable to their actual work if I start being all touchy-feely with the. My guest today touches on all of these questions and more. There are many reasons why you should take the time to listen to Max Yoder: he is erudite, well-read (see all of the books and authors he noted in the show notes), and he really cares about people. He is also the co-founder of the continually growing learning platform, Lessonly. Just last week, Lessonly made headlines in the tech world when they were acquired by Seismic. And the last few years has been a series of success stories for the company. Max is much more than an executive and a thinker, he is also a crafter of Lego art. - Liesel Mindrebo Mertes

Is there anything that you found yourself giving time to in the pandemic, whether that's like a new pursuit or a hobby that you have particularly enjoyed?

- Max Yoder

Yeah. I've given myself a lot more time to make art, and I tend to make art with Legos. I really appreciate this man named Joseph Albers, who was a teacher at Black Mountain College, right. During World War two, post World War II. And he created this series of things called Homage to a Square. And he really like color theory. So he would put basically squares inside one another. And he did about two0 of these over a series of 20 years, I think from his 60s to his 80s, if I recall correctly, so hugely inspired by somebody doing 2001 thing from their 60 to their 80s.

- Max Yoder

And these squares, like I said, they're color theory. So he was trying different colors, and he said when I put a blue in the middle and I surround it with a red, that blue takes on a different cue, then it visually looks different than if I surround it with a lighter blue. Like what we put around to color changes the way we perceived that color.

- Max Yoder

So during COVID, I started doing all of these squares, and they were these really great free flow activity where I could get a 16 by 16 Lego square.

- Max Yoder

And I would create my own version of Joseph Albers Homage to a Square, all these different colors, and I have them all around my attic now. And it was just one of those things that I could do without thinking I sift through the Legos, I'd find the right color. I'd build these squares. It was not taxing, but it was rewarding.

- Max Yoder

And so I think in general, what I learned to do during COVID was play and not have a goal. And in one way of doing that with art and just really, truly understand what playing is, because I think I spent a lot of my adult life and I think a lot of my adolescent life achieving instead of playing, and I think you can do both at the same time.

- Max Yoder

But I don't think I was doing both. I think mostly achieving I love that.

- Liesel Mindrebo Mertes

Well, especially with the relentless pace of work in general, but especially accelerated as a result of the pandemic to actually have spaces of purposeful rest, whether that's like actual physical rest of sleeping or encompassing it with the mental release of play is something that I hear again and again as I work with different individuals, even as being really life giving. Yeah. I love that

- Liesel Mindrebo Mertes

You also have welcomed, I think, a new little person into your home in the midst of the pandemic you find that that has having a child in the home has unleashed some different capacities in you as well?

- Max Yoder

Oh, yeah. So my daughter Marnie, she's eleven months old yesterday and eleven months.

- Liesel Mindrebo Mertes

Happy eleven months, Marnie.

- Max Yoder

Yeah, pretty special. Full name is Marina. When she was born, we didn't know she was gonna be a boy or a girl. She came out of my wife, and we had three names for girls, picked out three names for boys. Marina was the one that was clearly the winner. And then basically, as soon after that, we just started calling her money. So she came home and just changed our lives there's. Covid before Marnie and this COVID after Marnie and COVID after Marnie is excellent. You know, I think COVID before Marnie was really tough for a whole host of reasons, but when Marnie came, she brought this new life to our house, like literal new life.

- Max Yoder

Right. And then just this vitality to just and I of seeing the world differently and being a dad and watching my wife be a mom. And now being a husband to a mother, like all these things are life changing. And I'm 33 years old this year, and I just sent myself shifting from this achievement mentality to more kind of focusing on now, what do I care about? Why do I care about it? And am I doing the things that I care about? And my family is something that I care about?

- Max Yoder

Music is something that I care about reading or things that I care about. And the difference between that and achievement and Carl, you the psychiatrist, help me figure this all out is I'm not doing them to impress anybody or to get anybody's. Applause I'm doing them because I care about them. And if somebody doesn't care about them, that's okay by me. And somebody does care about them. That's okay by me. But I'm not doing it for anybody else. Right?

- Max Yoder

And being with my daughter is just something that is really important to me because she just wants me to be there with her.

- Max Yoder

She doesn't even need me to do anything. She just needs me to be watching her spending time with her. And it's just been really cool to over eleven months. Jess, who's a very calm woman, nurture Marni and love on Many. I think I call myself in a big way in front of Many. Many got her grandpa and her grandma, and then we have a woman named Gabs, who is a friend of ours and the caretaker of Mary three days a week. And all these people just are very calm personalities.

- Max Yoder

And Marni has just been wrapped around with so much love and kind of calmness. And what I imagine is going to come from that is what has come from that, which she's very adventurous, like, she's not scared. She's vibrant, and I just feel really lucky because it's not that parents don't want to give that to their kids, right? I think it's just sometimes we just don't have the resources, don't have the time, we're overstressed, and we're in a fortunate position where that's not the case. And it is highly rewarding to see my daughter be that's exploring, creative, laughing kid.

- Max Yoder

And I want that for everybody because it's a real gift. I.

- Liesel Mindrebo Mertes

Love that enjoyment of just her presence and watching her flourishing.

- Liesel Mindrebo Mertes

And something that you said kind of, like, particularly caught my attention, that I'm not thinking primarily of what I'm doing for her. I'm just being with her. I'm paying attention and the power of presence, which is its own segue into some of what we want to talk about today, which is empathy and connection in the workplace, because although it's not like a paternal relationship with those that you work with, I think there's this deeply human need to be seen and acknowledge, and I'd like to kick it off.

- Liesel Mindrebo Mertes

I know you're a leader that values cultivating this in your workplace. What is a personal story for you about why empathy and human connection really matter specifically in the workplace?

- Max Yoder

Yeah. I think empathy allows me to feel as somebody, so it allows me to kind of sit in their shoes and do my best approximation of what's stressing them or what's bringing them joy, like, empathizing with their situation. And I think that's incredibly important to a certain degree. I think the place where I get the most juice is being compassionate. And I think I've learned to recognize feeling sympathy for somebody, understanding that they are going through pain, but not carrying that pain as my owner running those same circuits myself.

- Max Yoder

This is something that Robert Sapolsky to a gentleman from Stanford has helped me understand. If I sit there and run the circuits all day long that somebody else is running and I get stressed with them, I wear myself out, but I can be compassionate and sympathetic to an individual. Like, if they're hurting, I can acknowledge that they're hurting, but I don't need to run the same circuits.

- Max Yoder

So I think it's really important to be empathetic because it gives me a chance to kind of sit in something and understand. Oh, yeah, that does not feel good. But I can't run that circuit too much because I'll wear myself out. But I can run the compassion circuit a lot longer where I can see if somebody's in pain, even if they're yelling at me or they're frustrated with something that, you know, life is tough there in a difficult situation that you might describe as suffering. I might describe a suffering.

- Max Yoder

And to be a calm presence in the face of that is a gift in and of itself. I might not have to do anything mor