trust your solutions consultant: lessons from the trenches of trust building in SaaS startups

🎙️ join us on a thrilling roller-coaster journey in the disaaster recovery podcast as we chat with a veteran army officer, West Point graduate, and an accomplished solutions consultant.

🔍 our conversation explores the captivating world of solutions consulting and how it can aid customers in recognizing the benefits of a product.

🔬 we dive deeper into the world of solutions consulting, dissecting its integral role in comprehending customer's business processes, and differentiating between the roles of an account executive and a solutions consultant.

💼 we plunge into the subtleties of client relationships, understanding what to demonstrate to clients, delivering customer value and why these relationships are the backbone of business deals.

🔗 together, we'll unravel the importance of resource allocation, the implications of internal champions' layoffs, and the necessity for making deposits of trust.

⚠️ as we navigate this riveting conversation, we'll touch upon the potential hazards of trust breaches and their repercussions, such as organizational splits, drastic cultural shifts, and the loss of major stakeholders or clients.

🚨 we highlight the significance of spotting early signs of a deteriorating relationship and methods to halt it from escalating further.

💡 as we wrap up, we delve into some hard-hitting disaaster recovery stories, emphasizing trust-building, dealing with the loss of a significant partner or client, and the invaluable lessons these experiences teach us. join us on this enlightening podcast episode that promises to offer you insights to maneuver your journey in the software as a service startup life. 🚀