183 episodes

Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of.

His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what inspired them to start something new and what their advice would be to anyone who wants to do the same.

But it's not all tech focused! As a former MSP owner himself, Richard knows that there are many facets to being a business owner, which is why his guests reflect that too.

Previous topics include mental health, sales, marketing, business growth, productivity, customer service and more. Wondering why you should listen? Well, as one fan put it: "It's like eavesdropping on a conversation between two friends, who are sharing their knowledge and wisdom with each other. You learn while you're being entertained."

TubbTalk: The Podcast for Managed Service Providers Richard Tubb

    • Business
    • 5.0 • 5 Ratings

Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of.

His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what inspired them to start something new and what their advice would be to anyone who wants to do the same.

But it's not all tech focused! As a former MSP owner himself, Richard knows that there are many facets to being a business owner, which is why his guests reflect that too.

Previous topics include mental health, sales, marketing, business growth, productivity, customer service and more. Wondering why you should listen? Well, as one fan put it: "It's like eavesdropping on a conversation between two friends, who are sharing their knowledge and wisdom with each other. You learn while you're being entertained."

    [154] How to Use and Sell Microsoft CoPilot for MSP Growth

    [154] How to Use and Sell Microsoft CoPilot for MSP Growth

    In this episode, Richard Tubb speaks to Eric Östlund-Folkeryd, the go-to market lead for Microsoft AI at Pax8 EMEA. He’s the business lead for Microsoft CoPilot and other AI tools.
    Eric worked in commercial AI and SaaS roles at multiple organisations, which makes him the ideal person to help MSPs make the most of the latest tools.
    He shares his journey in the sector and how he joined Pax8. Richard asks Eric to describe the opportunity for managed service providers with AI and to explain what Microsoft CoPilot is. They also look at challenges with integrating these tools.
    Eric tells Richard why MSPs should treat themselves like a client and try out AI tools internally first. They also dig into the tools Pax8 have and why they introduced CoPilot Coffee sessions.
    Eric also shares how he uses AI tools in his everyday life and what’s surprised him about Microsoft CoPilot. He’s also honest about why AI isn’t a magic wand. Plus, he talks certifications, new features and success stories.
    Mentioned in This Episode
    AI assistant: Microsoft CoPilotAI tool: ChatGPTIntelligence system from the Terminator films: SkynetHelp with writing AI prompts: Prompt BuddyMicrosoft collaboration tool: TeamsMicrosoft AI certification: Azure FundamentalsMicrosoft skills challengesMicrosoft AI certification: Azure Data Engineer AssociateAI-powered data analytics tool: Microsoft FabricMicrosoft annual conference: BuildPax8 annual conference: Beyond

    • 1 hr 6 min
    [153] The Godfather Of Modern Productivity: How To Leverage GTD For Teams

    [153] The Godfather Of Modern Productivity: How To Leverage GTD For Teams

    In this interview, Richard Tubb is joined by David Allen, the godfather of modern productivity. He’s the author of Getting Things Done, the best selling book that spawned the GTD movement, which is now a part of daily life for millions of people all over the world.
    David has over 40 years’ experience as a management consultant and executive coach, and they have earned him the titles of personal productivity guru by Fast Company and one of the top 5 executive coaches by Forbes Magazine.
    Richard asks David about his new book and why he chose to work with a co-author. They talked about GTD as a movement and how it can be used digitally or with pen and paper.
    David explains what impact he thinks technology will have on the GTD methodology in future and why it’s so popular with tech geeks. He also discusses how it works in teams and the mistakes to avoid making when you’re new to GTD.
    Richard asks David to share his tips on managing decision fatigue and how to avoid distraction, who inspires him and a book he always recommends.  
    Mentioned in This Episode
    Post-Industrial Institute Frode L OdegardRutger Bregman – HumankindGetting Things DoneTubbTalk 150

    • 51 min
    [152] - The MSP Owner’s Guide To Becoming A Better Leader

    [152] - The MSP Owner’s Guide To Becoming A Better Leader

    In this episode, Richard Tubb speaks to Juan Fernandez, the Global Channel Chief at SuperOps, the next-gen platform for MSPs. A former MSP and investor, Juan’s achievements have been recognised across the industry, winning a host of awards.
    Juan shares his journey in the MSP space, who SuperOps are and what Juan’s role involves, as well as how he came to be part of the company. Richard asks Juan to explain how their CEO takes a different approach to business.
    Juan tells Richard what he looks for in team members, what to do when people can’t reach their potential and how to build resilience as a leader. They also explore what to do if people are in the wrong role for their skillset.
    Richard asks Juan about the SuperOps’ international strategy and what’s next for the organisation, as well as the best ways to stay up to date with the latest trends and changes in the industry.
    Juan also shares the mistakes he made as an MSP owner, what CompTIA means to him and how he became a published author. Plus, he explains why not having a mentor makes him a better leader and answers a listener’s question.
    Mentioned in This Episode
    Cloud business suite: ZohoHelpdesk and ticketing software: FreshdeskCybersecurity solutions: RSATubbTalk 147: One Woman in Tech's Remarkable Journey from MSP to Community ManagerMSP peer group: CompTIAJuan's book: The MSP Owner's Handbook: QBR EditionAuthor and MSP sales expert: Marnie StockmanResearch firm: Lifecycle InsightsInteractive audio and video walkthroughs: TalkTrackAntivirus: Microsoft DefenderCloud solutions Provider: SherwebTubbTalk 150: 25 Years an MSP - Valuable Lessons You Learn from Longevity

    • 1 hr 6 min
    [151] How to Uncover Cutting Edge Cybersecurity Solutions for MSPs

    [151] How to Uncover Cutting Edge Cybersecurity Solutions for MSPs

    In this episode, Richard Tubb talks to Angus Shaw, the sales director of Brigantia, a UK-based, value-added cybersecurity distributor.
    Part of the management buyout team that acquired Brigantia in 2016, he's played a pivotal role in establishing Brigantia as a top name in the UK cybersecurity space.
    Angus talks about his career in the IT industry and explains the different stages Brigantia went through to get to where it is today. He also explains all of the outsourcing solutions they provide to MSPs.
    Richard asks Angus to highlight some industry changes MSPs should be aware of and what the experience is like for attendees at a Brigantia event.
    They talk about the lesser-known vendors that should be on your radar and the benefits to vendors of partnering with Brigantia.
    They discuss the Master MSP Model, how the company differentiates itself from those who use more old-school business methods and how to stand out from the crowd.
    Angus shares his advice to MSPs who want to do it all themselves, his industry influences and mentors and how he keeps up to date with the world of cybersecurity. Plus he gives a sneak peek into what’s next for Brigantia.
    Mentioned in This Episode
    Cybersecurity accreditation: Cyber EssentialsUnified cybersecurity platform: HeimdalCybersecurity awareness training: KnowBe4Dark web monitoring: TrillionBrowser-based cybersecurity: IslandAI-powered browser security: ConcealMSP growth hub: ITE Growth ForumEuropean channel experts: IT Europa365 security monitoring: OctigaCloud solutions reseller: Pax8Technology reseller: GiacomMSP event organiser: The Network GroupDMARC email security: SendmarcPassword manager: KeeperMSP peer group: The Tech Tribe

    • 1 hr
    [Travelogue] MSP Show & SuperOps SuperSummit 2024

    [Travelogue] MSP Show & SuperOps SuperSummit 2024

    Time for another Team Tubb Travelogue!
    In this instalment, Lenka Koppova catches up with Richard Tubb, Stephen McCormick and a few special guests who are currently in London at the SuperOps SuperSummit Beer & Banter afterparty after a busy week.
    Grab a cup of your favourite tea or coffee or even something stronger, relax and join them for a fun conversation about the highlights from these amazing events.
    Plus... the Team Tubb Travelogue Quiz is back! Can Richard and Stephen answer Lenka's tricky questions?
    Did you know…
    ExCeL London opened in November 2000, in an area of huge regeneration in London’s historic Royal Docks and the first ever event held there was the London International Boat Show?!
    Do you think that Richard and Stephen knew this fact after spending 2 full days in this venue?
    But most importantly’ you’ll learn more about the MSP show and the SuperOps SuperSummit.
    MSP Show: A Thriving Hub for Managed Service Providers
    The first MSP Show, co-located with the established SITS Service Desk Show, was a smashing success.
    It offered a vibrant atmosphere where MSPs connected, learned, and shared best practices. Attendees benefited from insightful talks by industry leaders, gained practical knowledge from educational sessions, and built valuable connections with fellow MSPs.
    We’ll definitely be back next year!
    SuperOps SuperSummit: Powering Up Your MSP Business with Insights and Community
    The SuperOps SuperSummit offered a unique experience for Managed Service Providers. 
    Unlike traditional industry events, the SuperSummit prioritises knowledge-sharing and building a strong MSP community. Attendees were able to gain valuable insights from successful MSP leaders through panels like "Super MSPs of Europe."
    The focus goes beyond theory, encouraging attendees to implement the learned strategies for real-world results. This collaborative environment fosters peer-to-peer learning and allows attendees to learn from each other's experiences.
    If you're looking for an event that empowers your MSP business with actionable knowledge and a supportive network, the SuperOps SuperSummit is the perfect fit.
    It was a busy, but exciting couple of days for Richard and Stephen.
    The MSP show took place at the Excel Centre, London on the 17th and 18th April 2024 and the SuperOps SuperSimmut was hosted at The View, Lincoln’s Inn Fields in London - which also serves as the headquarters for The Royal College of Surgeons of England.
    Were you at any of these events too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!
    Mentioned in this episode:
    Get MSP Insights every Tuesday
    Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Service Providers already subscribe to MSP Insights. It’s easy to sign up, easy to cancel. MSP Insights is basically a short email from me, every Tuesday without fail, with advice on growing your IT business, plus cool resources I’ve found, discovered or starting exploring that week. It’s kind of like my diary of cool things, and often includes articles or books I’ve read, tools I’ve discovered, and events I think you’d be interested in, often sent to me by my friends and TubbTalk podcast guests. So, if that sounds fun, a short, tiny bite of MSP goodness every Tuesday, and you’d like to try it out, just go to https://go.tubb.co/tuesday, drop in your email and you’ll get the very next one.

    • 23 min
    [150] 25 Years an MSP - Valuable Lessons You Learn from Longevity

    [150] 25 Years an MSP - Valuable Lessons You Learn from Longevity

    In this episode, Richard Tubb speaks to Craig Sharp, the founder of UK based MSP Abussi, one of the longest-running managed service providers in the country.
    Craig founded Abussi in 1995 as a database supplier, and the business has transitioned over the past 26 years from software into break/fix hardware. Today they offer managed services, which they've been rocking for more than 15 years.
    Craig is something of a go giver and incredibly knowledgeable on customer success and managed services and is always willing to help a fellow MSP.
    Richard asks Craig how he started the business and where he got the name from, before delving deeper into what makes Abussi unique, including Craig’s decision to keep the business small and how they work on relationships to retain clients long-term.
    Craig explains the business benefits for visiting your clients in-person and why he focuses on systems and processes rather than tech tools, and why his passion for sharing knowledge ultimately helps his clients.
    Richard asks Craig about the tools Abussi use to help their clients and the vendors they partner with, as well as why they recently changed some suppliers. They also discuss how the Abussi team stays up to date with the industry and what the future holds for the business.
    Craig shares his advice on where IT and managed services is going as an industry, how to handle wrong-fit clients and the biggest mistakes Craig sees MSPs making today.
    Richard also asks Craig to share who his mentors and influences are and what he does to relax, as well as what the MSP community means to him and why you shouldn’t be afraid of your competitors.
    Mentioned in This Episode
    Olympian and TV presenter: Kriss AkabusiDesign consultants: ScitechBook: Paul Jarvis: Company of One: Why Staying Small is the Next Big Thing for BusinessSatellite internet provider: StarlinkBook: Michael E Gerber: The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About ItBook: Douglas Adams: The Hitchhiker's Guide to the GalaxyData visualisation tool: Power BIBook: Bob Burg: The Go-Giver: A Little Story About a Powerful Business IdeaMSP peer group: The Tech TribeBook: Cal Newport: Deep Work: Rules for Focused Success in a Distracted WorldCollaboration tool: SharePointCloud storage: OneDriveCloud marketplace: a href="https://giacom.com/" rel="noopener...

    • 2 hr 8 min

Customer Reviews

5.0 out of 5
5 Ratings

5 Ratings

obacker19 ,

Entertaining, insightful and actionable! 🔥

Whether you’re well established as an IT innovator, or just getting started carving out a profitable niche that’s ready to grow - this is a must-listen podcast for you! Richard does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving business - with leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!

Eric Dosal - BrightGauge ,

Love tubbtalk

Richard has done an amazing job of finding great topics to discuss and putting them on podcasts makes it so easy to consume. If you’re interested in staying up to date with what’s happening in the IT Channel and MSP World this is a podcast you don’t want to miss!

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