TubbTalk: The Podcast for Managed Service Providers

Richard Tubb
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TubbTalk: The Podcast for Managed Service Providers Podcast

Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of. His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what inspired them to start something new and what their advice would be to anyone who wants to do the same. But it's not all tech focused! As a former MSP owner himself, Richard knows that there are many facets to being a business owner, which is why his guests reflect that too. Previous topics include mental health, sales, marketing, business growth, productivity, customer service and more. Wondering why you should listen? Well, as one fan put it: "It's like eavesdropping on a conversation between two friends, who are sharing their knowledge and wisdom with each other. You learn while you're being entertained."

  1. [162] How to Make Accurate Billing a Superpower for Your MSP Business

    4 DAYS AGO

    [162] How to Make Accurate Billing a Superpower for Your MSP Business

    In this interview, Richard speaks to Ben Rogers, a Sales Manager at Cloud Billing. Cloud Billing offers a solution that helps MSPs to automate their billing processes quickly, accurately, and comprehensively. Ben explains how they help MSPs with their billing and support them manage all of their responsibilities, as well the types of clients they work with and what integrations they have. Richard asks Ben why so many MSPs don’t realise they have a problem with their billing until it’s too late, how a tool can make life easier and how to check if you’re losing money through your billing practices. Ben talks through the growth opportunities around billing, how they help MSPs with legislation and security and the one thing MSPs should do right now with their billing. He also shares what the future looks like for Cloud Billing and his experiences in the MSP industry. Mentioned in This Episode Cybersecurity platform: KaseyaCloud marketplace: Pax8IT product and services distributor: Ingram MicroCloud BillingCloud Billing on LinkedInCloud Billing on Twitter

    43 min
  2. [161] Why CompTIA are the MSP Industry's Best-Kept Secret

    AUG 25

    [161] Why CompTIA are the MSP Industry's Best-Kept Secret

    In this episode, Richard speaks to MJ Shoer, the Chief Community Officer at CompTIA. After studying for a degree in computer science, he worked in sales for startup software and hardware companies. He taught himself everything he needed to know about technology and became an IT director. He went on to found his own successful MSP, which he sold to a competitor. After doing some consulting, he got his first role at CompTIA. He joins Richard Tubb to explain who CompTIA are and how they help MSPs. MJ shares the story of his own journey in the tech world and what it was like to experience the start of connectivity. Richard asks MJ about the ChannelCon events and what it means for members that CompTIA is a company information sharing and analysis organisation. They also look at being a local member and the CompTIA Spark Initiative. MJ also shares his thoughts on the changing relationship between MSPs and vendors, how to encourage younger people into careers in IT, and how CompTIA are playing a part in advancing women in the industry. Mentioned in This Episode CompTIA course: A+ certificationCompTIA Network+ certificationCompTIA Information Sharing and Analysis Organisation (ISAO)PSA-RMM platform SuperOps and the SuperSummit eventsCompTIA CEO Todd ThibodeauxNancy HammervikCybersecurity and Infrastructure Security AgencyNational Cyber Security CentreTracy Pound of MaximityCompTIA course: Managing the Technology ChannelTubbTalk episode 62 with Tracy Pound on Advancing Women in ITWomen in Tech ebook

    1h 27m
  3. [160] How to Harness Personal Power, Energetics, and Mindset for MSP Success

    JUL 21

    [160] How to Harness Personal Power, Energetics, and Mindset for MSP Success

    In this interview, Richard speaks to Fiona Challis. She’s been in the IT industry for over 25 years, firstly in corporate and then running a sales training company. Now, she’s passionate about mindset, personal development and energetics. Feeling like she needed a change, Fiona left the sector to grow, explore and try new things. She’s been helping women with their development, and had a journey of her own. Fiona explains what energetics and mindset are and how they can impact the performance of leadership teams, as well as how to model the right energy and mindset to your staff.  She’s honest in addressing people who might find these ideas ‘woo woo’ and how to maintain high energy and a positive mindset. Fiona also explains how an MSP’s culture and values impact its success. Richard asked her to describe self-awareness and how to be kind to yourself if you don’t like what you see. Fiona shares examples of both poor and positive energy in MSP leaders, how to maintain positivity and how to address setbacks. Richad asks Fiona to share examples of changes that have come about in MSPs after adjusting their mindset, what her work today looks like, and her advice to newer MSPs. Mentioned in This Episode TubbTalk interview with Fiona: How to do Awesome MSP Sales

    47 min
  4. [Bonusode] How Kaseya is Revolutionising Their Offers to Better Support MSP Partners

    JUL 17

    [Bonusode] How Kaseya is Revolutionising Their Offers to Better Support MSP Partners

    In this episode, Richard Tubb talks to Dermot McCann. He’s the Executive Vice President and General Manager for Kaseya EMEA, having previously worked as General Manager for APAC in Australia. He tells Richard about his background as an MSP, why he rejoined Kaseya and how his new role will help the company to grow and develop in Europe. He talks candidly about Kaseya’s challenges and commitment to its partners. He explains the Partner First Pledge, Kaseya 365 and why they’re focused on cybersecurity, AI and automation in the coming months to grow their business and help MSP clients. Richard asks Dermot how his experiences as an MSP help him now he’s working on the vendor side and what, if anything, surprised him when he made that shift. Dermot also talks about his own personal resilience. Mentioned in This Episode IT conference: DattoconIT solutions: DattoKaseya’s Partner First PledgeEndpoint management: Kaseya 365MSP accountability programme: Kaseya TruMethodsKaseya cyber insurance fast trackIT management software: ConnectWiseDocumentation platform: IT GlueMSP peer group: The Tech Tribe

    24 min
  5. [159] How To Use Personal Branding to Boost Your MSP's Reach

    JUL 14

    [159] How To Use Personal Branding to Boost Your MSP's Reach

    In this episode, Richard Tubb speaks to Victoria Blinova, a senior strategic partner manager at Google. She specialises in YouTube deals and leveraging her marketing skills to drive business growth. She is passionate about personal branding as a tool to boost visibility and reach.  Now as a start-up co-founder and advisor, Victoria is deeply engaged in the tech start-up scene all the way across Europe, the UK, and the Middle East, and has experience managing mult-imillion dollar budgets for retail and real estate executives, along with leading the digital marketing for Nestle's MENA B2B Business.  Victoria explains a typical working day, and shares why she decided to use LinkedIn to build her personal brand. She gives advice on: content creation, promoting yourself online and why you don’t need to use video.  Richard asks her how she overcomes self-doubt and the worry that nobody is consuming your content. Victoria shares lessons she’s learned from content creation and inspirational people in marketing.  Victoria discusses her role as a community lead for women at Google, how she’d like things to change for women in tech, and how to do business in different countries with different cultures to your own. Mentioned in This Episode Head of Strategic Partnerships at Agorapulse: Mike AlltonDM Victoria for a free review of your LinkedIn profileTech start-up: imagiTubbTalk interview with Nancy Henriquez: One Woman in Tech's Remarkable Journey From MSP to Community ManagerVictoria's dad's YouTube channel: Your Russian DadVP of Marketing at Kurt Geiger: Pascale Montaner

    49 min
  6. [Bonusode] The Secret To Growing A Successful MSP: Don't Go It Alone

    JUL 10

    [Bonusode] The Secret To Growing A Successful MSP: Don't Go It Alone

    In this bonus TubbTalk episode, Richard speaks to Daniel Shone, the Co-Founder of Apex Computing, an MSP based in Manchester. He heads up the account management and sales and marketing teams. They have recently become Azure infrastructure certificated with the help of Pax8. Daniel tells Richard why he attends conferences like Dattocon, how the right vendors grow your MSP and what makes a good vendor relationship, as well as who they’re currently working with. Daniel also shares his thoughts on why you shouldn’t avoid your competitors, why he and his co-founder work with mentors, and what’s coming next for Apex in terms of partnerships and growth. Mentioned in This Episode Apex ComputingIT conference: DattoconPeer group: CompTIAPeer group: MG GroupCloud marketplace: Pax8PSA tool: HaloMDF FundingCybersecurity platform: Sonic WallIT and security platform: KaseyaPax8 Azure programme: KickstartCybersecurity stack: Apex Security SpherePeer group: SBS Network Group North WestIT and MSP Business Growth Expert: Ian LuckettHelping Ambitious MSPs to Scale to £1m: Stuart WarwickGrowth programme from Ian Luckett and Stuart Warwick: MSP MasteryCybersecurity platform: HuntressEnterprise cybersecurity solutions: Threat Locker(Zomentum)Quoting tool: SalesbuildrChannel Chief at Salesbuildr: James SteelCRO at Aabyss: Robert GibbonsDaniel Welling of Welling MSPDarren Strong at Scalable (workplace productivity software)CRM platform: HubSpot

    19 min
  7. [158] Sales, Remote Working and Automation: Powerful Advice for Modern MSPs

    JUL 7

    [158] Sales, Remote Working and Automation: Powerful Advice for Modern MSPs

    In this interview, Richard Tubb speaks to Arlin Sorensen, VP of Ecosystem Evangelism at ConnectWise. He’s been involved in the industry for almost 40 years. In that time, he started HTG peer groups, now IT Nation Evolve. He had a VAR MSP for 27 years, which he sold in 2012, and recently sold his ag-tech business which focuses on delivering precision technology to farmers. Arlin is passionate about supporting MSPs to grow and scale their business. Arlin shares his journey in the MSP space, his current role at ConnectWise and how the company is different from others. He and Richard discuss challenges that MSPs face, how things have changed post-covid and how to adapt to remote working. Richard asks Arlin how MSPs can get more comfortable with sales and how Bob Burg’s book ‘The Go Giver’ changed his own attitude to selling. They also dig into the impact of AI and automation on customer experience and running a business. They discuss peer groups, MMAs, personal influences and the future of the MSP industry. Arlin also shares his biggest piece of advice that listeners should act on right now. Mentioned in This Episode TubbTalk interview with Arlin Sorensen: Why Discipline and Planning are Vital to Success in Business and in LifePSA platform: ConnectWise ManageMSP peer group: The IT NationBook: Bob Berg: The Go-Giver: A Little Story About a Powerful Business IdeaAI assistant: Microsoft CopilotAuthor and marketer: Mark SchaeferTubbTalk interview with Dan Scott: How to Grow Your Business in an MSP Community Like IT NationConnectWise CEO: Arnie BelliniBusiness expert: Karl PalachukLeadership conference: Global Leadership SummitArlin's daily email on Scripture

    1h 23m
  8. [Bonusode] How IT Glue are Harnessing AI to Improve Documentation for MSPs

    JUL 3

    [Bonusode] How IT Glue are Harnessing AI to Improve Documentation for MSPs

    Nadir Merchant is the General Manager and CTO for Kaseya’s MSP and IT operations Product Suite. He’s worked in DevOps, engineering and also held the role of chief technology officer for IT Glue, the documentation experts. Today, his work is focused on building out the engineering offer. In this bonus TubbTalk episode, recorded live at Dattoncon 2024, Richard asked Nadir to explain IT Glue and their new collaboration tool, My Glue. They also discuss what it means for the company to be part of Kaseya Datto.  Nadir shares his thoughts on how AI will affect documentation, how IT Glue helps to manage stale information and information overload, and what the company has got coming up in the next 18 months. Mentioned in This Episode MSP conference: DattoconMicrosoft collaboration tool: SharePointIT documentation: IT GlueIT and security platform: KaseyaPassword management: MyGlueITGlue blog: NetworkGlueCloud wifi: Cisco MerakiNetwork solutions: Datto NetworkingTech company: UbiquitiCybersecurity platform: FortinetIT security: SophosAI-powered networking: ArubaAI assistant: IT Glue Copilot

    18 min
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About

Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of. His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what inspired them to start something new and what their advice would be to anyone who wants to do the same. But it's not all tech focused! As a former MSP owner himself, Richard knows that there are many facets to being a business owner, which is why his guests reflect that too. Previous topics include mental health, sales, marketing, business growth, productivity, customer service and more. Wondering why you should listen? Well, as one fan put it: "It's like eavesdropping on a conversation between two friends, who are sharing their knowledge and wisdom with each other. You learn while you're being entertained."

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