Dragonproof Ecommerce

Rick Wilson
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Dragonproof Ecommerce

Ecommerce strategy, news commentary, and leadership inspiration for the post-2020 online economy. Rick Wilson, C.E.O. of Miva Inc., leads a freewheeling bi-monthly discussion with ecommerce professionals from every corner of the business. From SMB to enterprise, entrepreneurial startup to 100,000 SKU manufacturer-brand... Rick and guests explore the core concepts which drive success for all sellers.

  1. 06/06/2022

    The Data Juggle: Why Data Integrations Are So Important

    Your data is worth obsessing over. This week, Rick is joined by Keifer Hunniford, Miva’s Senior Director of Product Integrations, to discuss the inherent challenges of integrating sophisticated software for complex businesses. Why is the dialogue between the many software systems which drive a business so important?

    47min

  2. 17/05/2022

    Why Every Business Needs More “Downtime”

    Can you run your business in 225 work days per year or less? Study after study show the emotional, mental, and physical benefits of taking “downtime” from work life, but for many entrepreneurs, slowing down feels like failure. In fact, downtime is a wellspring for creative inspiration, innovation, and increased productivity. Rick explores why building “off” days into a busy yearly schedule is crucial for sustaining long-term success.

    11min

  3. 03/05/2022

    The Aligned Business Model - How a company’s history shapes its future

    Take a peek inside an internal business development talk exploring how Miva’s product, employee, and ownership history set the stage for the perfect customer relationship. Rick connects the dots between major milestones of the company’s development and the process of developing bullseye products for the exact right customer.

    27min

  4. 19/04/2022

    Is Customer Service Broken? How remote-first systems are performing under pressure Rich Rauscher, PhD

    Is there an overall breakdown in the quality of customer service? With millions of workers leaving the labor pool, consumer demand surging, and a rise in abusive customers, many customer support systems are strained to the breaking point. As we move towards a permanently hybrid workforce, what issues are arising in year 3 of our new reality which are only revealing themselves now? Rick welcomes Rich Rauscher, PhD, Executive Vice President of Miva and information systems expert.

    32min

  5. 04/04/2022

    Report from ShopTalk: What’s important for retailers in 2022… and what isn’t

    In-person industry trade shows are back, led by the retail extravaganza ShopTalk. What trends are dominating the room in 2022? Rick identifies the hot topics being discussed at this year’s event, but suggests the real value of trade shows lies in the ability to leverage time and evaluate potential partners, moving past the latest shiny things to true collaboration.

    12min

  6. 21/03/2022

    Doing the Right Thing

    Human-centric decision-making can create incredible tailwinds for a business - and the opposite is also true. Rick examines the downstream effects of values-based leadership decisions, and how to harness them for the best results.

    22min

  7. 07/03/2022

    Ukraine and The Test of Leadership

    The invasion of Ukraine is a global crisis with far-reaching geopolitical consequences, including unknown impacts upon the U.S. economy. For business leaders just emerging from the challenges of the Covid era, this event will require a recommitment to values and work modalities which inspire confidence and hope. Rick suggests that the best course of action for US businesses is neither panic nor obliviousness, but instead a sober situational awareness relative to the unique context of every company. Most importantly, leaders need to focus on elements they can control, while staying connected to the “north star” of their core mission.

    19min

  8. 22/02/2022

    What Is The Nature Of Happiness? Emotional Health In The Workplace & Beyond - Richard Otey

    What is the nature of happiness? A rapidly shifting digital economy and once-in-a-generation stresses demand that employers support an emotionally balanced workplace - starting with themselves. This week, Rick and Rich unpack the factors that drive happiness, how personal joy can ripple through an organization, and why choices that prioritize emotional health align with company goals.

    41min
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Sobre

Ecommerce strategy, news commentary, and leadership inspiration for the post-2020 online economy. Rick Wilson, C.E.O. of Miva Inc., leads a freewheeling bi-monthly discussion with ecommerce professionals from every corner of the business. From SMB to enterprise, entrepreneurial startup to 100,000 SKU manufacturer-brand... Rick and guests explore the core concepts which drive success for all sellers.

Informações

  • Criado por
    Rick Wilson
  • Anos de atividade
    2019 - 2022
  • Episódios
    66
  • Classificação
    Livre
  • Copyright
    © 2021 Miva Inc.
  • Site do podcast
    Dragonproof Ecommerce

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