Understanding AI and Customer Success with Gainsight CIO Karl Mosgofian Enterprise Software Innovators

On the 33rd episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Karl Mosgofian, CIO of Gainsight. Gainsight is an industry-leading customer success platform used by enterprise organizations to optimize the customer journey from beginning to end. In this conversation, Karl shares his thoughts on balancing the hype versus the reality of current AI capabilities, understanding opportunities presented by generative AI, an...