Voices of Experience Daniels College of Business

This is a special edition of the VOE Podcast, designed to serve as a primer for our next in-person speaker series: "Voices of Experience: Denver’s AI Future." That discussion will cover the future of AI through a Denver-centric lens. City and county leaders will share how they're using emerging technologies to address the most pressing issues in the Mile High City. That includes things like immigration, housing, infrastructure, workforce development and the economy. Register now for that free event, which takes place on Monday, May 20, at 6 p.m. in Community Commons on the University of Denver’s campus.



Table of contents • 1:24 The early days of AI • 2:17 Star Trek holograms and a computer being • 2:45 The expansion of AI • 4:52 Assist, augment and automate • 6:39 Uncommon AI applications • 8:02 "A different way of computing" • 9:34 Predicting the AI future • 11:33 ChatGPT asks a question • 14:24 How to learn more about AI • 15:19 Show notes and credits

In just their second season, the NHL's Seattle Kraken put together a solid record, made the playoffs and even won their first-round playoff series. But during an 82-game pro hockey season, losses are inevitable—which means teams need to find ways to send their fans home happy, even when the customer may not be satisfied with the on-ice result. Sam Holloway (MA 2007, MBA 2012), the co-owner and co-chair of the Kraken, is working to build a fanbase, create a winning culture and center the team's off-ice values. Holloway joined the Voices of Experience podcast to talk about building a brand, whether winning cures all and how to separate the emotions of being a fan from the pragmatism of being a business owner.



Table of contents • 1:42 The sports industry vs. others • 2:30 Building a fanbase in Seattle • 4:09 What it means to be "customer obsessed" • 5:33 Delivering a good experience during a loss • 7:48 "Stick to sports?" • 9:42 From psychology to business • 11:12 Using "context switching" to balance priorities • 14:11 Returning for an MBA • 16:29 Separating emotions from business decisions • 17:55 Tactics for hard conversations • 19:00 Are you on the hot seat? • 19:45 Advice from other owners • 20:57 "Your career is a journey" • 21:56 Show notes and credits

If you’re distilling Mary Beth Cote-Jenssen’s career into three words, they’d be sustainability, water and partnership. As a global water stewardship executive at PepsiCo, she knows the importance of bringing people together to tackle a global issue. Her career North Star has been creating access for water, and that has followed her to roles at Keurig, global non-profit Water for People, and now PepsiCo. On this episode of the Voices of Experience podcast, the Daniels alumna shares how water access is being addressed on the global stage, gives a few keys to build strong partnerships and details how your personal and professional lives are more intertwined than you might realize.



Table of contents

• 1:21 An entryway into sustainability and water • 3:20 How PepsiCo approaches water stewardship • 6:42 Partnering with your competition • 8:33 Bringing the public and private sector together • 10:41 "We bought a motorhome" • 15:16 Lifelong friendships at Daniels • 17:50 How to conduct business globally • 22:20 An intertwined personal and professional life • 24:44 Show notes and credits

Artificial intelligence is entering the business world, welcome or not. Binh Diep (MBA 2012), general manager at Slalom, a consulting firm, is doing his best to prepare his company and his clients for the future. On this episode of the Voices of Experience podcast, Diep explains how Slalom is taking a "human-centered approach" to the new technology and discusses how he sees AI shaping the consulting business. Plus, he offers his top piece of advice for building a relationship while networking.



Table of contents • 1:09 Aligning values and organization • 3:16 Creating a culture like Slalom's • 6:01 "Let's thrive in turbulence together" • 7:42 Maintaining culture through layoffs • 10:22 What's next at Slalom? • 11:58 "Human-machine collaboration" and AI • 14:02 How AI might change consulting • 15:30 The most important skills for an AI workplace • 16:13 From engineering to business • 21:02 How to build a relationship • 21:02 Show notes and credits

After spending time at Amazon and Meta (formerly Facebook), Stephen Newton knows what a visionary leader looks like. Jeff Bezos and Mark Zuckerberg certainly fit the bill. Now, Newton is looking to back the next generation of these leaders at his technology-focused investment firm Occipital Ventures. On this episode of the Voices of Experience podcast, Newton shares how he helped Amazon and Facebook stay in compliance with data protection and privacy laws, and out of the news. We also talked about what makes a visionary leader, the future of AI in business and why you should rock the boat at your job.



1:12 Making an impact at a big company

5:08 Staying in compliance and out of the news

7:45 Trust and science in tech

8:38 Switching to the investor side of the table

10:15 Investing in the visionary and what defines one

14:04 Why AI is crucial to Stephen's investments and personal life

16:58 Using AI for good

20:35 "Rock the boat"

24:02 Show notes and credits

It's 2008. The economy is taking a nosedive. The government is bailing out the country's top mortgage lenders. And Doug Duncan walks into a new job at Fannie Mae. The ship has steadied over the past 15 years and Duncan, the senior vice president and chief economist, has kept his core values intact: good communication, a commitment to the truth, and a willingness to make decisions. On this episode of the Voices of Experience podcast, Duncan relays how he makes predictions (knowing full well he could get it wrong), his best advice for clear communication and the "big breaks" that put him where he is today.



Table of contents • 1:04 From dairy farm to chief economist • 2:55 Joining Fannie Mae in 2008 • 6:24 Getting to "The Truth" • 9:48 Making predictions and getting it wrong • 10:59 Most important lesson in leadership • 12:29 What to expect from the housing market • 16:09 "Big breaks" in Doug's career • 19:13 The importance of communication • 21:02 Show notes and credits