A podcast focused on blending research and practical advice to help today's HR, talent, and learning leaders improve business outcomes.
We're Only Human was started in 2016 as a way to enable today's HR leaders to access the insights of innovative thinkers, thought leaders, and influencers in the human resources, talent, and learning industry. HR is often thought of as a stodgy, uptight bunch of administrators. In reality, great HR leaders are dynamic, innovative business professionals that greatly influence organizational outcomes. We're Only Human focuses on interviews with high quality HR leaders, influential vendor executives, and more to help today's businesses improve their HR service delivery and performance.
Work Has Changed at DHL - Here's How The Company is Prioritizing Talent
"Listening without solving... Is really important, because the tendency for a lot of people is when somebody comes to you with an issue, the immediate response is to try and find a solution to the problem when in fact that may not be what you need."
Gordon Simpson, SVP Human Resources, DHL Global Forwarding
We're Only Human -- Episode 117
Work is changing. We all know it. We've seen it. Hiring is more difficult than ever, and predictions are that it will get harder. Retaining talent is critical. Development is essential.
It's easy to feel like it's a problem that nobody can solve, but in today's conversation, Ben talks with Gordon Simpson of DHL Global Forwarding about how the firm is serving its workforce by putting them first. From shifting to bring PPE into the country during COVID to health concerns with return to work, DHL is adapting to meet the challenges its people face and supporting them at the same time.
Connect with Gordon on LinkedIn: https://www.linkedin.com/in/gordon-simpson-5731736/
See episode archives and learn more about the show: http://lhra.io/podcast
Don't Judge for Feelings, Judge for Actions - Featuring Faye Ekong on We're Only Human
"There's a lot of blame going around. Rumors, gossip, people are on their guard. So this kind of hidden anger and passive aggressiveness that I have seen, [what's] always an eye-opener with clients is how many people need to be CC'd on any given email. So the more people that are CC'd in anything gives you an indication: there's a bit of fear, and so that shows that there's generally low trust."
Faye Ekong, Managing Director, RavelWorks Africa
We're Only Human -- Episode 116
In the organizational context of change management, it's easy to become frustrated or flustered with people about how they feel about policies and decisions. But as Faye Ekong so clearly illustrates in this conversation on We're Only Human, we should hold them accountable for their actions, not how they feel.
In addition, Faye shares insights on organizational health (and a lack of it) with examples that will make you smile and nod along with her. Her work in Africa in may ways reflects the work of HR leaders around the globe, and her advice is helpful for driving better change and HR outcomes.
Connect with Faye and RavelWorks:
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Workplace Performance is 90 Percent Mental with Roger Kitchen on We're Only Human
"So the nerdy neuroscience about the brain is that your brain can't distinguish between a real-time event or if you visualized it. But when you when you walk yourself mentally, emotionally, visually through those things, and you just see yourself doing them and being successful, that's the really key piece."
Roger Kitchen, Mental Skills Coach
We're Only Human -- Episode 115
High-performing individuals in music, athletics, and even business use coaches to help them accomplish their goals, but have you ever thought about the importance of mental skills at work?
For knowledge workers (and HR leaders), the vast majority of performance isn't physical in nature, it's mental. And yet we let ourselves continue doing what we've always done, missing opportunities to create better performance and work habits.
In this fun interview with Roger Kitchen, a mental skills coach, Ben and Roger dive into the key aspects of creating good work habits, focusing mental performance, and driving better satisfaction and resilience.
Connect with Roger on LinkedIn: https://www.linkedin.com/in/rogerkitchenjr/
Learn more about We're Only Human, see previous episodes, and subscribe: http://lhra.io/podcast
Human Benefits for a Human Workforce with Maribeth Bearfield on We're Only Human
"What I see is that we're no longer working from home. We're living at work. And so how do we help employees work differently?"
Maribeth Bearfield, Chief Human Resources Officer, Bright Horizons
We're Only Human -- Episode 114
In the last year, employers have struggled with how to support workers in a rapidly changing environment. Even today as some things change, others stay the same. During this episode, Ben talks with Maribeth Bearfield about how she looks at the human side of benefits that her team offers the workforce.
Learn about the new Horizons program that allows employees to earn a free education, creating new opportunities for the firm's diverse workforce and an exciting legacy of impact on the communities in which it serves.
Did you know that of the various assets on a balance sheet, people don't show up? After all, they aren't property, equipment, or materials. However, they do show up in the skills and innovation that they bring to the table. Maribeth also talks about the value of intangibles, which is where the value of your people really shine.
Connect with Maribeth:
Connect with Bright Horizons:
Stop Anonymizing Employee Feedback--Insights from Joyous on We're Only Human
"If this week a leader acknowledges [employee feedback], next week, the person is eight times more likely to participate again than if the leader said nothing the week before."
Ruby Kolesky, Co-CEO and Head of Product, Joyous
We're Only Human -- Episode 113
What's your stance on employee feedback and anonymity? In today's conversation with Mike and Ruby from Joyous, they share a bold proposal: stop making employee feedback anonymous, because you're telling them that it's something to be worried about. Instead, they advocate for open feedback that can help to identify issues, engage support, and drive the best outcomes.
In the discussion, the team talks about research they've done among employers asking for and acting upon feedback from their people, and they also talk about what it takes to create the environment where people can share their best ideas with the rest of the organization, making everyone's work (and workplace) better.
Connect with Mike and Ruby:
Ben's favorite Joyous case study: https://joyoushq.com/blog/post/launching-lockdown-genesis
See the We're Only Human archives, subscribe, and learn more about the show: https://lhra.io/podcast
Introversion-The HR Super Power with Tim Gardner on We're Only Human
My preference in work was not towards optimizing machinery, but helping optimize work processes for people.
Tim Gardner, Former Organizational Development Consultant at Kimberly-Clark (retired)
We're Only Human -- Episode 112
If you're an introvert in HR, you're not alone. Recently I shared a piece on LinkedIn about introverts in HR and the value of introversion, and the piece received thousands of likes and comments. Apparently my own preference for introversion is in good company!
In today's podcast discussion, Tim Gardner, an admitted introvert and experienced organizational development leader, talks about designing work around people instead of forcing people to bend around the work. His background as an engineer (yes, really!) gives him a unique and powerful perspective on HR, process design, and business operations.
Towards the end of the discussion, I ask Tim to talk about legacy and impact, and it's a great set of ideas for all of us as we think about the lasting impressions of our work and relationships on the world.
Connect with Tim: https://www.linkedin.com/in/timjgardner/
Learn more about We're Only Human and see show archives: https://lhra.io/were-only-human-podcast/
Can’t miss for HR & I/O
Ben is clearly a wellspring of knowledge and experience in the HR field, and his guests shed light on issues and questions plaguing the minds of any organization. Grab a pen and paper and get ready to learn and take notes! This is a great show to aid in your own immersion and personal development in your career.