A podcast focused on blending research and practical advice to help today's HR, talent, and learning leaders improve business outcomes.
We're Only Human was started in 2016 as a way to enable today's HR leaders to access the insights of innovative thinkers, thought leaders, and influencers in the human resources, talent, and learning industry. HR is often thought of as a stodgy, uptight bunch of administrators. In reality, great HR leaders are dynamic, innovative business professionals that greatly influence organizational outcomes. We're Only Human focuses on interviews with high quality HR leaders, influential vendor executives, and more to help today's businesses improve their HR service delivery and performance.
How to Win in the Modern Hiring Environment on We’re Only Human
"Oftentimes they're looking for a quick fix. But what I will say is those that are doing [hiring] well and really moving the needle are those that are looking at this issue holistically. What is our employment brand in the market? Who are we competing with in our market? How does our total compensation package compete? Do we know how to sell to candidates?"
Pam Verhoff, President, Advanced RPO
We're Only Human -- Episode 142
Everyone's talking about hiring. And we all want an easy button.
In this episode, Pam Verhoff and Tim Oyer of Advanced RPO talk with Ben about their experiences helping clients hire thousands of candidates in recent years, including key practices that lead to success (plus what has and hasn't changed over time).
In our research, we see that 8 in 10 hiring leaders say that recruiting has become a business-level priority in the last year. During the discussion, Pam talks about how to elevate that conversation with concrete dialogue and numbers that drive attention, investment, and results.
Get a copy of the report with the data discussed on today's episode: https://www.advancedrpo.com/top-talent-acquisition-trends-for-2022/
See the show archives, subscribe for free updates, and more: https://lhra.io/podcast
Prioritizing Skills to Drive Talent Agility at H.B. Fuller
"How can you build things that are as small as they can be so that you can plug and play and you can pivot and change? The way that I think about manifesting that in talent programs is thinking about more of a skills culture. If we have the skill of adapting and coping, for example, and we know that's a critical element in a lot of areas of our organization. Let's go ahead and build programs around building that skill up, then we can quickly pivot and change as the organization's needs change."
Becky Layana, Global Talent Program Manager, H.B. Fuller
We're Only Human -- Episode 141
In today's dynamic workplace, employers need to think about how they can create high-impact talent programs that deliver results like engagement, performance, and retention. At H.B. Fuller, this is a top priority. In today's discussion, Ben and Becky Layana, Global Talent Program Manager at H.B. Fuller, examine how the company prioritizes talent, what that means from a culture and values perspective, and how it opens up opportunities to get the best from people while still supporting the business.
Most importantly, listen to this episode and how much importance is placed on talent management as a business process/practice, not just a siloed HR activity. There are some excellent takeaways on that front.
Connect with Becky on LinkedIn
Thank you to the team at SHL for making this connection for us!
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The Data Behind Paid Leave and What Workers Really Want
"I think the the one stat that came out of this research, that nine out of 10 employees would be more likely to stay with their employer if they had this benefit, I was just kind of blown away."
Rob Whalen, CEO, PTOExchange
We're Only Human -- Episode 140
One of the most common employee benefits is paid leave. Employers offer a variety of options, from more standard accrued leave during every pay period to a newer option for "unlimited PTO." But how do people feel about these benefits?
Well, the data are in, and you might be surprised by what you learn.
In a new research study of 1,000 North American workers, we found that many of them have issues with the Paid Time Off (PTO) programs their companies offer. In this episode, Ben dives into the data with Rob Whalen to understand how workers feel, what they desire, and how employers can embrace flexibility in a powerful, tangible way.
Listen in to learn: how men and women see this differently, what this means for low-income workers, and why diverse individuals may have different feelings about PTO plans.
Get a free copy of the report to see all of the data
Listen to our show archives and sign up for free updates
How Montway Auto Transport Uses Stay Interviews and Employee-Centric Training
"Stay interviews are highly under-rated, but yet can provide , so much insight to your employees and so much data. It's almost like a secret weapon or secret tool that companies just don't take advantage of."
Amanda Turbeville, Global Head of Human Resources, Montway Auto Transport
We're Only Human -- Episode 139
In today's challenging hiring environment, employers need a way to connect with their people. Compensation? It's a start, but it doesn't motivate long-term. What about autonomy, training, and support? Those can create lasting connections with staff and drive retention in a powerful way.
But where do you start? In this conversation with Amanda Turbeville, Global Head of HR for Montway Auto Transport, you'll hear how the company leverages stay interviews not just to keep people, but to help define custom career paths to keep them engaged and connected with the organization. Amanda opens her play book and shares the questions they ask in these stay interviews as well as how they are utilized.
Connect with Amanda on LinkedIn: https://www.linkedin.com/in/aturbeville/
Check out the show archives and sign up for free updates: https://lhra.io/podcast
Case Study: Kimberly Clark Revitalizes Employee Self Service
"In 2021, our employees asked about 27,000 questions from the chatbot and completed about 16,000 transactions. So this year our focus is really on reinforcing awareness and adoption while we're working to continue to improve our processes, our content, and our support structure."
Nicole Sloan, Employee Experience Leader, Kimberly Clark
We're Only Human -- Episode 138
For many workers at large companies, the only way to get help is with a phone number or a web portal. While there's nothing wrong with those actions, they can be disruptive to the daily flow of work and even difficult for those working in positions that don't lend themselves to office or desk work.
Kimberly Clark's Employee Experience team knew this and set out to change the fundamental interaction points for the firm's 46,000+ global workforce (including everything from desk workers to front line workers and everything in between).
The plan hinged on the implementation of KayCee, a chatbot that drove rapid, tailored interactions for every single request that came in. Listen to this episode to hear how Nicole Sloan and her team approached this challenge. In addition, we get to hear from Melissa Swisher from Socrates about how she and her team helped to enable these positive outcomes with a personalized, responsive chatbot experience for the workforce.
If your company is thinking about a chatbot for employee self service, this story is going to give you good ideas and insights for your journey. If you're already on that path, this conversation has good ideas for process improvement that you won't want to miss.
Connect with Nicole on LinkedIn
Learn more about Kimberly Clark
Connect with Melissa on LinkedIn
Learn more about Socrates
See our show archives and sign up for free updates
Psychological Safety, Resilience, and Work with Dr. Allessandria Polizzi
"We're talking ISO 45003 that I highly recommend people look at . Or you can talk to people like me who can break it down into regular language. Those three components of psychological health and safety, which are the structure, the environment and the expectations of behavior."
Dr. Allessandria Polizzi
We're Only Human -- Episode 137
In the workplace today, one of the common phrases that gets thrown around a lot is "psychological safety." But what is it, and how does it fit into the bigger conversation about resilience at work?
In this episode of We're Only Human, Ben talks with Allessandria Polizzi about this intersection, exploring practical ways to bring this from idea to reality. While it's easy to feel like these elements are "soft" or unimportant in the bigger scheme of things, they are emerging as critical leadership skills. Listen in to dive into concepts like self compassion, organizational dysfunction, and more.
If you enjoy this episode, you'll probably also like our talk with Faye Ekong from RavelWorks Africa on how to diagnose culture issues within the business.
Connect with Allessandria on LinkedIn
Check out the show archives, sign up for updates, and more
Don’t miss it!
It’s obvious Ben puts extraordinary effort into every single episode of We’re Only Human. But what makes this show a true standout is the quality of the guests, stories, and tactics. Ben finds speakers that truly care about being a positive force in the HR space, and shares insights that only a true practitioner can unearth. Don't miss it!
Boundary-Pushing and Thought-Provoking
I listened to Monday’s episode with Peter Sursi and he had some great insight into ‘risking getting someone amazing’ by hiring from a nontraditional background. I was especially intrigued in the episode given his work in the FBI and Ben asked just the right questions for him to respond with interesting details from years of professional experience - a true testament to his hosting. As a small business owner myself, it was refreshing to hear a boundary-pushing perspective from a guest as opposed to the repetitive old-school thought of wanting to do things how it’s always been done.
Can’t miss for HR & I/O
Ben is clearly a wellspring of knowledge and experience in the HR field, and his guests shed light on issues and questions plaguing the minds of any organization. Grab a pen and paper and get ready to learn and take notes! This is a great show to aid in your own immersion and personal development in your career.