171 episodes

Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have inspired me. Whether I am preparing for keynote speech or writing for publications such as Harvard Business Review and Huffington Post these are my go-to people. My goal with the What’s Next! podcast is to keep you thinking and to challenge you to think about What’s Next!

What's Next! with Tiffani Bova Tiffani Bova

    • Business
    • 5.0 • 67 Ratings

Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have inspired me. Whether I am preparing for keynote speech or writing for publications such as Harvard Business Review and Huffington Post these are my go-to people. My goal with the What’s Next! podcast is to keep you thinking and to challenge you to think about What’s Next!

    RELOAD: Making Your Emotions Work for You with Justin Bariso

    RELOAD: Making Your Emotions Work for You with Justin Bariso

    Welcome to the What's Next! podcast with Tiffani Bova.
    This week I am excited to revisit our conversation with Justin Bariso. Justin is an author, columnist, speaker, and consultant, and his thoughts on leadership management and emotional intelligence have been featured by Time, Business Insider,  CNBC, and Forbes among others. He is the author of “EQ Applied: The Real-World Guide to Emotional Intelligence," which uses fascinating research, modern examples, and personal stories to teach you how to make emotions work for you. Today,  Justin focuses on helping others harness the power of emotion for good.
    You can read Justin’s work on INC.com, where over a million people a month read his column on emotional intelligence and leadership management. Justin has been recognized by LinkedIn as a top voice in leadership management and workplace culture.
     
    THIS EPISODE IS PERFECT FOR… This episode is a reality check for all of us. It is all about investing in the emotional side of our interpersonal interactions as humans both in the written word, as well as in the spoken word.
     
    TODAY’S MAIN MESSAGE… We spend so much time talking about the academic side of leadership, growth, marketing, and sales. We forget to account for our human emotions in a field that is so inextricably tied to human interaction. No matter how much time we take to think about things and to examine our own communication style, our own emotional style, we’re still limited by our own perspective, by our own experiences and biases.
     
    WHAT  I  LOVE  MOST… It was wonderful to have Justin come on and give us a gentle tap to remind us how important the human aspect of business and interaction is, and of course, tied to that is our rich emotional life.
     
     
    Running time: 34:47
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    Find Tiffani on social:
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    Find Justin on social:
    Twitter
    LinkedIn
     
    Justin’s Writing:
    EQ Applied

    • 34 min
    What To Ask with Andrea Olson

    What To Ask with Andrea Olson

    Welcome to the What's Next! podcast with Tiffani Bova. 
    This week we investigate the thought process behind customer feedback methods with Andrea Olson, who guides us through the cognitive method for discovering hidden customer needs, converting them quickly into differentiators, and avoiding the pitfalls of traditional research.
    Trained as a behavioral scientist, differentiation strategist and customer-centricity expert, Andrea Olson teaches executives the art and science of brand differentiation through understanding customer behavior. She is a 3x book author and an ongoing contributor to multiple major publications including Entrepreneur Magazine, Chief Executive Magazine, and Rotman Business Magazine (University of Toronto). Andrea is also literally a world traveler, having worked in over 12 different countries throughout her early career. She also serves as an instructor for the University of Iowa Venture School, guest lecturer, and Business Coach for the Tippie College of Business Startup Incubator.
     
    THIS EPISODE IS PERFECT FOR…  people who want to learn how to ask the right questions to customers and implement that feedback into product innovation and  business models.
     
    TODAY’S MAIN MESSAGE… sometimes when it comes to thinking about what customers what, we end up like a dear in headlights. The first step of the process is to start with what you’re trying to understand and frame the problem from that viewpoint. Why are customers currently using your product? Does it address a direct need for the customer?  What value does the product bring to the consumer to enhance their life? Putting yourself in the perspective of the day-to-day life of customer is the mentality we need to achieve product success.
     
    WHAT  I  LOVE  MOST… Ultimately, Andrea understands that the fundamental success of customer-centric practice is to understand your audience on a human level. Her insights reveal that customer solutions are not one-sized fit all, and we need to think about the needs of each of the different demographics within our audience to truly innovate the product and the business. We have to stop and really consider how people really behave.
     
     
    Running time: 30:44
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    Find Tiffani on social:
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    Find Andrea on social:
    Website
    Company Website
    Twitter
    LinkedIn
     
    Andrea’s Book:
    What to Ask

    • 30 min
    RELOAD: Building Trust in an Influencer Market with Tom Stockham

    RELOAD: Building Trust in an Influencer Market with Tom Stockham

    Welcome to the What's Next! podcast with Tiffani Bova.
    On this Reload episode, I am excited to have the innovative Tom Stockham on the show. Tom is a passionate champion of disruptive technologies who began his career as an associate at BCG, immersed in the shift to “big-box” retail. He later served as president of Ticketmaster.com, where he helped lead the transition to online ticketing. Then, as CEO of Ancestry.com, he built one of the Internet’s first online content subscription businesses. Today, as CEO of ExpertVoice, Tom leads the company in pioneering a new influencer-marketing category that’s transforming commerce. He’s devoted to the mission of creating a better buying experience for brands, retailers, and consumers through a large network of authentic influential experts who make trusted recommendations. I am absolutely thrilled to be speaking with Tom Stockham on the What’s Next! Podcast today!
     
    THIS EPISODE IS PERFECT FOR… passionate disrupters, innovators, and those interested in learning more about influencer marketing.
     
    TODAY’S MAIN MESSAGE… Brands should always put trust at the center of their organization and make a concerted effort to build it up over time. Increasingly, the sources brands are and should be using to do this are Influencers. It’s time to shift the balance, and shift resources, from speaking on your own behalf as a brand, to finding trusted figures that can recommend your brand and speak on your behalf in a trusted way. If you are going to do this well, you need to think about who is going to be best to speak on your behalf, how you are going to get them to do so and be more articulate about your brand, and where that influence is going to take hold such that it is beneficial to your brand.
     
    WHAT  I  LOVE  MOST… Talking to an innovator who has been involved with so many major industry transitions. Now he’s driving the conversation around Influencer marketing, and he feels that this is the next great frontier.
     
     
    Running time: 34:14
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    Find Tiffani on social:
    Facebook
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    Instagram
     
    Find Tom on social:
    Twitter
    LinkedIn
     
    ExpertVoice:
    ExpertVoice Website

    • 34 min
    RELOAD: Driven by Purpose and Delivering Excellence with Horst Schulze

    RELOAD: Driven by Purpose and Delivering Excellence with Horst Schulze

    Welcome to the What's Next! podcast with Tiffani Bova.
     
    This week I have the wonderful pleasure of speaking with Horst Schulze. Horst is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries. His professional life began over 65 years ago as a server's assistant in a German resort town.
    He’s worked for both Hilton Hotels and the Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. During his tenure at The Ritz Carlton, he served as President and COO and under his leadership The Ritz Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Award-twice-making it the first and only hotel company to ever win even one!
    In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS Magazine, and in 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. After leaving The Ritz Carlton Hotel Company, Horst went on to found The Capella Hotel Group, a luxury hotel company managing some of the most elite properties worldwide. Today, Horst serves on various boards and acts as a consultant across industries.
    He is currently completing his seminal book on creating excellence. I am absolutely thrilled to be speaking with Horst Schulze on the What’s Next! Podcast.
     
    THIS EPISODE IS PERFECT FOR… anyone looking to be inspired and motivated to generate excellence and work with purpose!
     
    TODAY’S MAIN MESSAGE… It is imperative to be driven by purpose. When you are focused on your purpose and providing the best service or product, when you are employee first and customer-centric, and when you strive for excellence above all else, the financial reward will follow.
     
    WHAT  I  LOVE  MOST… Horst’s message: excellence wins! I also love his attention to making sure his employees also feel and are driven by purpose.
     
     
    Running time: 33:50
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    Find Tiffani on social:
    Facebook: https://facebook.com/tiffaniBova/
    Twitter: https://twitter.com/Tiffani_Bova
    LinkedIn: https://linkedin.com/in/tiffanibova
    Instagram: https://www.instagram.com/tiffanibova/
     
    Horst’s Book:
    Excellence Wins!

    • 33 min
    Reculturing Your Company with Melissa Daimler

    Reculturing Your Company with Melissa Daimler

    Welcome to the What's Next! podcast with Tiffani Bova. 
    This week we take on the world of cultural innovations with organizational leader and learning strategist Melissa Daimler, who guides us through the continuous act of re-designing, reimagining, and re-connecting our behaviors, processes, and practices that make up culture.
    Melissa Daimler is the Chief Learning Officer of Udemy, a leading destination for learning and teaching online. She is helping the company evolve their platform and approach to learning, helping the global workforce also re-design how they think about culture and work. Prior to Udemy, she launched Daimler Partners, a boutique advisory and coaching company that worked with founders and leaders to help them design and scale their culture. Daimler led HR for a fast-growing venture-funded startup. She also created and built Learning & Organizational Development functions for Adobe, Twitter and WeWork. Daimler is a speaker, panelist, and contributor to Harvard Business Review (HBR) and Forbes.
     
    THIS EPISODE IS PERFECT FOR…  people who want to improve their own lives by learning and then help others by creating a culture where learning is encouraged and explored.
     
    TODAY’S MAIN MESSAGE… culture is a loaded word that holds a lot of different meanings depending on who you ask. For a while, business had the idea of onsite amenities, wellness programs, company retreats, and other perks, but focusing on these external benefits instead of individual needs wasn’t integrating people into a bigger more meaningful system. Ultimately, culture is what you make of it together with the people around you and a more strategic approach is to create a culture where work gets done and people have the opportunity to learn and grow in their role and beyond.
     
    WHAT  I  LOVE  MOST… Melissa believes culture is an “active process” created together by members of the community you’re engaging with, so whether it’s within the boundaries of the workplace or even the world at large, we must work together with each other to establish the values we hold dear and reinforce those ideals in our day-to-day behaviors and practices.
     
     
    Running time: 27:44
    Subscribe on iTunes
     
     
    Find Tiffani on social:
    Facebook
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    Find Melissa on social:
    Website
    Twitter
    LinkedIn
    Instagram
     
     
    Melissa’s Book:
    Reculturing

    • 27 min
    RELOAD: Big Money Energy with Ryan Serhant

    RELOAD: Big Money Energy with Ryan Serhant

    Welcome to the What's Next! podcast with Tiffani Bova.
    This week we look back to our special episode of the LinkedIn Live chat with Ryan Serhant! Ryan is a real estate broker, CEO, and the founder of SERHANT., a vertically integrated mega brokerage comprising an in-house film studio, education arm, marketing division, and technology platform. He's also a bestselling author, producer, and star of Bravo's Million Dollar Listing New York and Sell It Like Serhant. I am excited to bring you this episode with Ryan Serhant on the What’s Next! Podcast!
     
    THIS EPISODE IS PERFECT FOR… salespeople–which, according to Ryan, is everyone if you think about it!
     
    TODAY’S MAIN MESSAGE… Ryan shares his journey from starting out as a struggling actor in New York, to building a mega brokerage and multimedia brand. He walks us through the real estate scene in New York amidst the sudden onslaught of the pandemic in March of 2020 and how he wrote his book, Big Money Energy, and started a brand new residential real estate business in New York City in the middle of a lock down. This is a conversation about investing in a downturn, reinventing established businesses, leaning into social media and video platforms to bridge the gap between physically-distanced humans in a meaningful way, and pushing past fear to find success. Make sure that the future you can count on the you today to be a confident visionary who can manifest a clear vision of your ideal future!
     
    WHAT  I  LOVE  MOST… Ryan’s friendly reminder that we can all always use a little more practice and continue to be students of our craft to ensure game time success!
     
     
    Running time: 34:22
    Subscribe on iTunes
     
     
    Find Tiffani on social:
    Facebook
    Twitter
    LinkedIn
    Instagram
     
    Find Ryan online:
    Website
    Twitter
    Instagram
    LinkedIn
    Facebook
    YouTube
     
    Ryan's Book:
    Big Money Energy

    • 34 min

Customer Reviews

5.0 out of 5
67 Ratings

67 Ratings

Arlie K ,

Thanks Tiffani!

What's Next consistently features dynamic interviews with the most incredible people - if you’re currently a business owner, entrepreneur, or want to be one in the future than this podcast should be part of your weekly content diet.

EggScapes ,

You’re in for an Awesome Experience

Tiffany is so knowledgeable and insightful that I’m ready to make you a bet: when you’ve finished any one of her podcasts, you’ll have received from her a fabulous gift. What’s that gift? She’ll leave you feeling energized and ready to be your best self! A pretty nice gift, wouldn’t you say?

Mitzi Perdue, Author, Businesswoman, and Founder of Win This Fight, Stop Human Trafficking!

Elean0rL ,

Engaging stories

Tiffani does a great job of drawing out unique aspects of her guests stories - you leave having learned something new

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