This special episode comes to you from VivaCon, our annual employee conference. Carmen hosts Founders of Pacific Workers Eric & Bilal in a Special Panel where they discuss the vision of Customer Service for their company. The vision that started it all for them as a small law firm and has now taken them to a much bigger vision, but their vision of service has never changed. This panel is so important, they didn’t just want their employees to hear it, they wanted everyone to hear it. This engaging conversation explores why exceptional customer service is a cornerstone not only for client satisfaction but also for fostering a collaborative and supportive work environment among coworkers. Eric shares his fascinating journey from the entertainment industry to co-founding Pacific Workers, where he has applied principles of luxury-level service to redefine customer care. His story emphasizes the importance of exceeding expectations, building trust, and delivering quality experiences through responsiveness and technical excellence. Bilal, reflecting on his transition from defense work to leading with empathy and compassion, underscores the significance of understanding client struggles. His perspective sheds light on how respect, trust, and authentic care can transform interactions and create lasting relationships with clients. Throughout the discussion, practical strategies are revealed for enhancing customer interactions. From clear and transparent communication to leveraging cutting-edge technologies like chatbots, Eric and Bilal demonstrate how businesses can stay ahead in an evolving landscape. They emphasize that while AI tools are valuable, the human touch remains irreplaceable in building trust and fostering genuine connections. Packed with real-life anecdotes and actionable insights, this episode highlights the critical role of continuous learning, adaptation, and innovation in delivering outstanding service. Whether you're in a client-facing role or leading a team, you'll discover valuable lessons on how to prioritize people, exceed expectations, and create a culture of excellence that drives long-term success. Do not miss this thought-provoking discussion that blends expertise, passion, and real-world strategies for elevating customer service to new heights. Tune in now to gain a deeper understanding of the power of trust, respect, and innovation in transforming client and coworker relationships. ☎️ Need help with your Workers' Comp? Call our team 800-606-6999. Schedule your free, confidential consultation here: https://pacificworkers.co/book-your-appointment/ 🌐 Sponsor: This episode is sponsored by Pacific Workers, Northern California’s leading law firm for injured workers. 🔔 Subscribe to Work Comp Talk Podcast for more insights on navigating the California's workers' compensation system and stay updated on our latest episodes! Don't forget to follow us on our other Youtube Channel Pacific Workers as well for additional tips and resources. #CustomerService #ClientCare #BusinessSuccess #LeadershipTips #TeamworkMatters #CustomerExperience #BuildingTrust #WorkplaceCulture #InnovationInBusiness #PodcastEpisode #PacificWorkers #VIVACON2024 🎥 Chapters- 00:00 Introduction to Work Comp Talk 00:36 Founding Principles of Pacific Workers 01:43 The Evolution of Customer Service 02:25 The Importance of Exceeding Expectations 03:28 Real-World Customer Service Challenges 05:15 The Donut Story: Going Above and Beyond 08:18 Building Trust with Clients 15:44 Innovations in Customer Service 21:31 Merging Case Coordinators with Reception 23:15 Understanding Customer Pain Points 23:24 Customer Experience vs. Customer Service 24:19 Going Beyond Mediocre Responses 24:43 Practical Steps for Effective Customer Service 25:14 The Importance of Discovery and Action 26:16 Transparency in Customer Communication 28:17 Humanizing Customer Interactions 30:15 The Role of AI in Customer Service 41:51 Embracing Innovation and the Future of Work ********************************************************** This video is for educational purposes and does not constitute legal advice. There is no attorney-client relationship formed through interactions with this video. While examples may be given, Prior Results do not guarantee a similar outcome. For proper legal advice and analysis of your case, call to set up a free consultation at 800-606-6999. This is attorney advertising. Pacific Workers, The Lawyers of Injured Workers, 333 Hegenberger Rd, Suite 751, Oakland, CA. 94621.
