So You Work in Aged Care

Dr. Julie Bajic Smith
  • 4.9 (14)
  • MENTAL HEALTH
  • UPDATED TWICE MONTHLY
So You Work in Aged Care

Dr. Julie Bajic Smith (PhD) is an award winning Aged Care Psychology Consultant. After completing her doctorate focusing on the wellbeing of home care workers she continues to research, publish and support the frontline workforce through a range of educational programs. The aged care workforce is in crisis, and we mustn't normalise this. I've seen firsthand how vital it is to support these workers, providing them with the tools and training they need to thrive. I always say, “Support your workers, and you will be rewarded triple-fold - loyal employees, happier clients, and fewer complaints received.” So You Work in Aged Care is a new podcast launched in August 2024. After the Covid-19 pandemic, it is evident that the frontline workforce is facing additional challenges to support our elders. Tackling loneliness, isolation, low mood, managing declining clients and those with over-ambitious expectations can lead to stress, burnout and low staff morale. So You Work in Aged Care is a podcast for the workforce. Each episode will include information that is inspirational, provides you with insider knowledge and real experiences and most importantly, it will be described in easy to understand ways so that it’s not overwhelming or confusing. 'What's Trending' section also includes Q&A and latest industry data to keep you informed. Go to wisecare.com.au for more information and free resources to support you in your role. You can also follow Dr. Julie Bajic Smith on Facebook and Instagram @drjuliebajic

  1. #74 – Embracing Change: Thriving in Aged Care Through 2024 and Beyond

    11 DEC

    #74 – Embracing Change: Thriving in Aged Care Through 2024 and Beyond

    In this episode of the So You Work in Aged Care podcast, we delve into how embracing change can help you thrive in the ever-evolving landscape of aged care. We'll explore technological advancements, innovative care practices, resilience-building strategies, continuous learning and the importance of a supportive work environment. Listen today to learn: How embracing technological advancements can enhance care and improve efficiency in aged care settings. Which new care approaches and practices are transforming aged care, ensuring better outcomes for residents. Strategies for caregivers to build resilience in the face of change and challenges, ensuring sustained wellbeing and performance. The importance of continuous learning and skill development to stay ahead in the evolving aged care landscape. How a supportive and positive work culture helps caregivers thrive amidst changes and uncertainties. Embracing change is not just about surviving but thriving in an ever-evolving environment. By adapting to new technologies, adopting innovative practices and continuously learning, you can ensure the best outcomes for both yourself, and those you care for. Remember, a positive and supportive work environment is key to navigating changes smoothly. Embrace these changes with confidence and resilience, and you’ll find yourself thriving in your role.   Click below for Episode 74: Embracing Change Website | Apple | Spotify   We’d love to hear your thoughts and experiences. If anything in this episode resonates with you, or if you have personal stories, insights or questions, please share. Your work matters, and you make a positive difference in the lives of those you support. Take care of you, Julie

    20 min
  2. #73 – The Power of Empathy: How Empathy Can Transform Caregiving

    9 DEC

    #73 – The Power of Empathy: How Empathy Can Transform Caregiving

    In this episode of the So You Work in Aged Care podcast, we discuss the transformative power of empathy in caregiving. Discover how empathy can build stronger connections, improve communication and provide crucial emotional support for both caregivers and residents. I will explore the double-edged nature of empathy – its ability to foster compassionate care and the risk of burnout if not managed properly. Empathy can blur professional boundaries, causing caregiver overextension. Establishing clear boundaries between work and personal life helps maintain balance. Constantly addressing others' emotional needs can build stronger bonds and at the same time be overwhelming and result in emotional exhaustion. Listen today to learn: How empathy allows caregivers to build more meaningful relationships, fostering trust and mutual respect. Why understanding residents' feelings, can help caregivers communicate more effectively and address their needs and concerns. How empathetic caregiving helps residents feel valued and understood, improving their overall wellbeing. Why stress and anxiety are reduced when caregivers truly understand residents. How empathy leads to more personalised and considerate care practices, respecting the dignity and individuality of each resident. Recognising emotional exhaustion and empathic distress early is crucial. Regular self-care activities like exercise, meditation and hobbies can recharge emotional reserves and prevent burnout. Seeking professional support through supervision or peer support groups provides a safe space to process emotions and receive guidance. Empathy is essential in caregiving but balancing it with self-care and professional boundaries is crucial for sustaining both the caregiver's wellbeing and the quality of care provided. Remember, your emotional health is just as important as the care you give. By nurturing your own wellbeing, you’re better equipped to offer compassionate and effective care to others.   Click below for Episode 73: The Power of Empathy Website | Apple | Spotify   As always, I would love to hear your thoughts and experiences. If anything in this episode resonates with you, or if you have any personal stories, insights or questions, please feel free to share. Your feedback and perspectives are invaluable. Your work matters, and you make a positive difference in the lives of those you support. Take care of you, Julie

    22 min
  3. #72 – Turning Criticism into Growth: Embracing Negative Feedback with Confidence

    4 DEC

    #72 – Turning Criticism into Growth: Embracing Negative Feedback with Confidence

    In this episode of the So You Work in Aged Care podcast, we’re diving into the world of feedback, especially the tricky territory of negative feedback. It can be tough to hear, but it's a goldmine for personal and professional growth. I’m going to share some practical tips on how to handle feedback without letting it get you down. We’ll explore how to take a deep breath, really listen and see the constructive parts of the criticism. It’s all about turning a challenging moment into an opportunity for growth. Join me as we navigate the art of taking feedback like a pro and using it to shine even brighter in your role. Listen today to learn: How to view criticism as a chance to enhance your skills and performance, rather than taking it personally. Effective response strategies for calmly and constructively responding to negative feedback, such as active listening and asking clarifying questions. Actionable steps on how to turn feedback into a concrete plan for improvement by setting specific, achievable goals. The role of resilience in handling criticism and how maintaining a positive mindset can lead to continuous personal and professional development. Remember, every piece of feedback is a stepping stone to growth. Even when it’s tough to hear, feedback offers valuable insights into areas for improvement. Embrace it with an open mind, practise self-compassion and use it to propel yourself forward. Your ability to navigate and learn from feedback is a testament to your resilience and dedication.   Click below for Episode 72: Turning Criticism into Growth Website | Apple | Spotify   As always, I would love to hear your thoughts and experiences. If anything in this episode resonates with you, or if you have any personal stories, insights or questions, please feel free to share. Your feedback and perspectives are invaluable. Your work matters, and you make a positive difference in the lives of those you support. Take care, Julie

    22 min
  4. #71 – Mantras for Aged Care Workers: Enhancing Wellbeing on the Job

    3 DEC

    #71 – Mantras for Aged Care Workers: Enhancing Wellbeing on the Job

    Whether you work in residential or community settings, boosting your own wellbeing on the job is essential. If we rely on others for our wellbeing, we end up with mixed messages. It's vital to listen to our self-talk and reflect on whether it's sending positive or negative energy. What messages are you feeding yourself? Is it ‘I am capable and can handle this’ or ‘I am not good enough and will always fail’? I've had to change my own mantras as my roles evolved, especially when I became a mother. Today, we're talking about the power of daily mantras to change your life and work. If you feel like you're drifting without direction, you're not alone – this episode is for you. I'll share why boosting your confidence is crucial, even when you're unsure of your goals. Discover how powerful statements can highlight areas needing attention and guide you toward positive change. I'll also share my transformative approach to self-care and rest. Listen today to learn: How mantras can build your confidence in the workplace. How they can reinforce your abilities and skills, ensuring you provide the best care possible. The importance of rest and how mantras can remind you to take breaks and recharge. The role of self-care in aged care work and how mantras can help you prioritise your health.   Click below for Episode 71: Mantras for Aged Care Workers Website | Apple | Spotify   Remember that you have the power to shape your wellbeing and professional growth. Embracing mantras isn't just about words – it's about nurturing your inner strength and confidence. Every positive affirmation reinforces your abilities, reminds you to take care of yourself and enhances the quality of care you provide. Your dedication and resilience make a real difference in the lives of those you support. Keep believing in yourself and prioritising your wellbeing. You’ve got this! Julie

    26 min
  5. #70 Building Bridges- Trust, Communication, and Boundaries for Better Client Relationships

    25 NOV

    #70 Building Bridges- Trust, Communication, and Boundaries for Better Client Relationships

    OVERVIEW   In this episode of the So You Work in Aged Care podcast we’re discussing how we can achieve better client connection, with a focus on how to build trust, effective communication, setting boundaries and feedback mechanisms.   Client connection is something many of us naturally strive to achieve, however, there are times when it can go wrong. For example, sometimes the client is not happy, or sometimes we might not be happy. Sometimes we might feel like we are struggling to form a connection with them, especially if they are trying to cope with changes and feel overwhelmed. Finding ways to offer help and support, without being intrusive is key.   KEY TOPICS   Building trust [3:56] Building trust in client relationships is not always straightforward. It needs to be built in a way that is comfortable for clients, as a lot of clients in home settings might have anxiety about the changes they are experiencing. Often when changes happen, our client might withdraw, or be in denial. Proposing services and support mechanisms might not be well-received, as it may not be something that they want, as they feel this is visual evidence that they need more support.   Building trust during those initial stages is critical, and can help to enhance service delivery. When a client trusts you, it is a privilege, not an entitlement, and once you have trust, everything else works much better.   Effective communication [10:51] Clear and concise communication when you interact with clients will help you avoid misunderstandings. Paraphrasing what a client has said can be really powerful. Also be mindful to communicate one idea at a time, breaking down what you are saying into manageable chunks. Writing it down, especially if steps need to be taken based on what you have discussed, is another strategy to avoid misunderstanding.   Setting boundaries [13:19] While it is really important that we build trust with our clients, we must also have professional boundaries. Being consistent, and setting and maintaining healthy boundaries with clients ensures a professional relationship. If you are asked a personal question, a good tactic is to always put the focus back on the client and their needs. When asked a question, you should always answer, but use your judgement on how much personal information you disclose. Keep the client and their wellbeing as the number one focus and reflect questions back.   Feedback mechanisms [17:19] Feedback can be a sensitive topic, but encouraging and utilising client feedback can help to significantly improve services and client satisfaction. All feedback is important, and it is not always negative. It can help us improve, identify changes we might need to make, let us know about client preferences, improve service delivery and increase overall client satisfaction. Feedback doesn’t need to be formal. Regular check-ins to ask if things are alright are valuable and can avoid things accumulating and becoming a problem.     What is trending [20:09] In what’s trending this week, I thought I’d mention the most downloaded resource from my website, ‘5 facts about me’. It is a free resource to help you get to know your client and better understand what is important to them. It can be completed by you (or their family) and the information helps to put into context what you as the service provider needs to know about, focus on and put energy into. This is important, because if our clients feel that we know them it can really alleviate anxiety.     CONNECT   Email Instagram Facebook   LinkedIn   COMING SOON   Resilient Worker – new workshop coming soon Our new workshop will cover the burning issues affecting aged care workers today. Head to our website to find out more – Resilient Worker

    23 min
  6. #69 The Power of Pausing - Embracing Unproductivity for Health, Creativity, and Balance

    18 NOV

    #69 The Power of Pausing - Embracing Unproductivity for Health, Creativity, and Balance

    OVERVIEW   In this episode of the So You Work in Aged Care podcast we’re talking about the importance of embracing unproductivity. With so much focus these days on getting more done, not just at work but in our personal lives too, it can feel like we don’t have time to stop. But being ‘on’ all the time is not sustainable. Sometimes we just need to slow down and take some time to smell the roses.   Being unproductive offers many benefits – to our mental and physical health, our creativity and growth, and our balance and wellbeing. In this episode we’ll look at the reasons behind this and offer some strategies on how we can take time to rest and recharge without the guilt.   KEY TOPICS   Mental and physical health [4:36] Constant productivity affects our mental and physical health, and can lead to burnout, stress and physical exhaustion. Taking breaks and allowing yourself to be unproductive gives your mind and body a chance to rest and recover. We need to give our minds a break from the routine of work and other responsibilities. Planning a week off every three months, taking a long weekend or a day off here and there helps. It feels good to have a break on the horizon, as it gives you something to look forward to.   Creativity and growth [7:43] It’s interesting that it is often the unproductive moments that foster creativity and personal growth. When you’re resting and not focused on tasks, your mind has the freedom to wander, leading to new ideas and perspectives. People often have good ideas in the shower, rather than while they are focused, for example, in a meeting or sitting in front of the computer. When you allow your mind to rest, you can come up with unexpected solutions. Being on the go non-stop can actually eat away at your productivity and creativity.   Balance and wellbeing [11:13] Striving for constant productivity can create a toxic cycle where you feel guilty for taking breaks. It’s important to find a balance between work and relaxation to maintain overall wellbeing. It is not sustainable to be constantly productivity and it can lead to burnout. Slowing down allows us time to be. Boundaries and a healthy sense of rest can help us strike the right balance. If you find it hard to stop, try looking for other ways to cultivate and embrace unproductivity – this could be pottering in the garden, starting a new hobby, volunteering or even going away.    Quality over quantity [14:38] Being busy doesn’t always equate to being productive – it’s more important to focus on the quality of your work rather than the quantity. In fact, taking time to rest can actually make you more efficient and effective when you return to your tasks. Getting enough quality sleep is also important to be sure you can do your best work.   What is trending [18:34] In our what’s trending section this week, I wanted to share an article from Fortune called The case for unproductivity: Why you aren’t meant to be ‘on’ all the time.   The article speaks about the immense pressure in our culture to perform and produce, all hours of the day – both at work and in our personal lives. It includes some good strategies and tips for embracing unproductivity.   Slowing down can take time to master, but it’s definitely worth giving it a try. Small shifts like unplugging on your lunch break and not trying to cram every task into your weekend is a good place to start. There’s something beautiful about not having a busy calendar. Our productivity does not define who we are. Allow yourself time to rest and recharge.   CONNECT   Email Instagram Facebook   LinkedIn   COMING SOON   Resilient Worker – new workshop coming soon Our new workshop will cover the burning issues affecting aged care workers today. Head to our website to find out more – Resilient Worker

    22 min
  7. #68 Navigating Stress - Strategies to Overcome Overwhelm and Time Pressure

    13 NOV

    #68 Navigating Stress - Strategies to Overcome Overwhelm and Time Pressure

    OVERVIEW   In this episode of the So You Work in Aged Care podcast, we’re looking at how you can identify what matters most, and why this can be particularly helpful when you are feeling isolated, tired, stressed or overwhelmed.   When I ask people what matters most, they will usually respond quickly with something like family, faith, health or similar. And while this may be an honest response, it’s important to go a little deeper and reflect on what it is specifically about our family, faith or health that is important to us.   Being specific matters, as when we speak about things broadly, it doesn’t really identify how that looks within our lives. This makes it not only harder to incorporate it into our daily schedule, it also makes it difficult to achieve our goals.   KEY TOPICS   Self-check-in when stressed [7:10] Having some strategies for self-check-in that are fast and easy is important as you are more likely to do them regularly. For example, simply stopping and asking yourself where you feel stress in your body, or what you are worried about.  Our worries can often get pushed down, so pausing to reflect is important to help us bring them to light.   The stress of aged care work can often be underestimated. Pause to recognise the impact it might be having on you, and watch for signs that you might need extra help and support. Don’t assume you must always be emotionally presentable – it is okay to react when things affect you. Make time to check in, and listen to your gut feeling so you can recognise how you feel.   Calming distressed and overwhelmed clients [11:34] When clients are distressed or overwhelmed, so much of our role in aged care becomes about being emotionally present for them. Your client might have health conditions they are dealing with or be going through a significant life change, and they could be feeling overwhelmed and anxious.   At this time, asking them to articulate what is important can help them feel calm. The 5-finger exercise, where you use your fingers to count off what’s most important right now, is a really helpful strategy you can use on others and on yourself. My ‘5 facts about me’ resource can be used in the same way. When distressed clients feel heard and feel they have received individualised care, it can make all the difference.   Importance of regular reviews [15:41] When working in community care, escalating concerns is important, and so is conducting regular reviews of clients, and yourself. Your needs, and their needs, can and do change. Regular reviews where you set timeframes, can help you decide what works for you and help you uncover if you are happy to continue doing what you are doing or if you are ready for change.   What is trending [18:12] The Jean Hailes Foundation is dedicated to creating a healthier future for all women. As approximately 87% of workers within the aged care sector are females, I want to share this valuable resource, which contains a wealth of information and factsheets on a wide range of topics that impact females.     CONNECT   Email Instagram Facebook   LinkedIn   COMING SOON   Resilient Worker – new workshop coming soon Our new workshop will cover the burning issues affecting aged care workers today. Head to our website to find out more – Resilient Worker

    20 min
  8. #67: Balancing the Scales - Addressing Unpaid Care, Stress, and Burnout in Women’s Health Week

    11 NOV

    #67: Balancing the Scales - Addressing Unpaid Care, Stress, and Burnout in Women’s Health Week

    OVERVIEW   In this episode of the So You Work in Aged Care podcast, the focus is on Women’s Health Week as part of our six-part series on community care. This topic is particularly of interest to those working in aged care as the latest research shows that the aged care workforce is made up of approximately 87% women.   According to the UN, women do 2.6 times as much unpaid care and domestic work as men. This includes things like childcare, cooking, cleaning, picking up kids from school, taking elderly parents to the doctor, and much more … all tasks that fall disproportionately to women.   The mental load of these responsibilities can lead to stress and eventually burnout. In this episode we are looking at the stress continuum, what contributes to burnout and the types of problem-solving approaches we can use in day-to-day life to minimise the risk of chronic stress.   KEY TOPICS   The stress continuum  [5:54] Females, like everyone, experience stress – and this is normal. It is an automatic response when we sense a threat. Things that can activate stress include deadlines, unexpected changes and life pressures. While a little bit of stress is actually good, as it helps keep us motivated and safe, it becomes a problem if we experience too much stress, as it can eventually lead to burnout.   Strategies to reduce the risk of burnout [13:45] There are many strategies available to help manage stress and minimise the risk of burnout. What works for you will depend on your unique needs. For some, it might be getting your nails done, stepping out of work for lunch or getting a massage. While these are all good, you should also aim to include some free and easy self-care practices that don’t take a lot of time. This could be to go for a walk, have a cup of tea in the sun or listen to music – the list is endless.   Another useful strategy is to delegate, either at work or at home … or both! Mindfulness and grounding activities are also beneficial. Find what works for you, that you can practise regularly on a daily basis to help you feel rejuvenated and recharged.   Problem-solving approaches [23:41] It’s a good idea to consider whether your thinking style is leading you to misinterpret the cause of a problem, as this can then lead you to pursue the wrong solution. While we can’t always change the problem, we can change how we feel about it. For some, practising gratitude and self-compassion can help put things in perspective and improve wellbeing.   What is trending [26:36] The Australian Government has published the ‘Priority area 2: Unpaid and paid care’ report, which is part of a wider focus on gender equality. The report notes that women continue to shoulder the majority of unpaid care in Australia, and that paid care work is also dominated by women workers (and is also often undervalued and underpaid).   There are some much-needed actions underway as part of the plan, including a commitment to establish an expert panel within the Fair Work Commission to help address low wage and workplace conditions in the care and community sector, and to implement skills and training initiatives to increase the diversity and profile of aged care workers.   CONNECT   Email Instagram Facebook   LinkedIn   COMING SOON   Resilient Worker – new workshop coming soon Our new workshop will cover the burning issues affecting aged care workers today. Head to our website to find out more – Resilient Worker

    30 min
See All (74)

4.9
out of 5
14 Ratings

About

Dr. Julie Bajic Smith (PhD) is an award winning Aged Care Psychology Consultant. After completing her doctorate focusing on the wellbeing of home care workers she continues to research, publish and support the frontline workforce through a range of educational programs. The aged care workforce is in crisis, and we mustn't normalise this. I've seen firsthand how vital it is to support these workers, providing them with the tools and training they need to thrive. I always say, “Support your workers, and you will be rewarded triple-fold - loyal employees, happier clients, and fewer complaints received.” So You Work in Aged Care is a new podcast launched in August 2024. After the Covid-19 pandemic, it is evident that the frontline workforce is facing additional challenges to support our elders. Tackling loneliness, isolation, low mood, managing declining clients and those with over-ambitious expectations can lead to stress, burnout and low staff morale. So You Work in Aged Care is a podcast for the workforce. Each episode will include information that is inspirational, provides you with insider knowledge and real experiences and most importantly, it will be described in easy to understand ways so that it’s not overwhelming or confusing. 'What's Trending' section also includes Q&A and latest industry data to keep you informed. Go to wisecare.com.au for more information and free resources to support you in your role. You can also follow Dr. Julie Bajic Smith on Facebook and Instagram @drjuliebajic

Information

  • Creator
    Dr. Julie Bajic Smith
  • Years Active
    2019 - 2024
  • Episodes
    74
  • Rating
    Clean
  • Copyright
    © 2024 Copyright 2019 Julie Bajic Smith
  • Show Website
    So You Work in Aged Care

You Might Also Like

To listen to explicit episodes, sign in.

Stay up to date with this show

Sign-in or sign-up to follow shows, save episodes and get the latest updates.
Select a country or region

Africa, Middle East, and India

Asia Pacific

Europe

Latin America and the Caribbean

The United States and Canada