Becalmed: How the cruise industry battled back from COVID Breaking Bottlenecks

It’s an industry that’s dealt with its fair share of issues before -- but nothing could have prepared the cruise ship sector for the unprecedented challenges posed by the COVID-19 pandemic. On this episode of Breaking Bottlenecks, brought to you by the Vancouver Fraser Port Authority, host Aaron Chapman speaks with some of the key people who worked tirelessly to bring cruise ships back to Vancouver, after two cancelled seasons , regulatory changes, and setbacks. In an industry built on interdependencies and connections, we’ll hear how members of this complex ecosystem, including service-providers, suppliers, cruise companies, and government unite  to not only get ships back in motion, but bring them back with a new-found resilience.Featuring interviews and commentary from:Charlie Ball, senior advisor, office of the president, Holland America Group.Karen Soyka, vice president, strategy & business development at Destination Vancouver.Julie Gascon, director general of marine safety and security at Transport Canada.Carmen Ortega, manager of customer engagement at the Vancouver Fraser Port Authority.
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