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The CX Podcast R&R Rhian Huxtable & Richard Knight
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- Wirtschaft
Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers.
Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers.
Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.
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Episode 76 - CX Change is the constant
In episode 76 Rhian and Richard warble about change. The speed and size of change have an impact on us and our customers. The gents discuss what effect this has on CX and how to approach your CX to manage change.
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Episode 75 - The Changing Face of Legal CX with Lee Taylor
Has the traditional law firm had its day?
This month Richard Knight and Rhian Huxtable warble with Lee Taylor from Woodstock Legal. Lee talks all about marketing and client experience at Woodstock providing insights into the impact a consultancy model has on client satisfaction and loyalty.
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Episode 74 - 2024...here we go!
Join Richard and Rhian for their latest warble from the west country. This month, what do we need to focus on to ensure customer success in 2024 and beyond? Tune in to find out!
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Episode 73 - CX review 2023 & predictions for 2024
In Episode 73 of The CX Podcast R&R Richard & Rhian are warbling with Ian Kelsall, a fellow insight6 CX Director, all about how CX has played out in 2023 and what to expect in '24.
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Episode 72 - It’s CXmas! (well, nearly)
This month the west country duo, Richard Knight and Rhian Huxtable, warble all things festive season. Listen in to learn their 5 top tips to deliver great customer experiences during the festive period.
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The CX Podcast R&R Episode 71 with Tony Day
This month Richard Knight and Rhian Huxtable talk to Tony Day from Adstral Fulfilment about how it's not just about 'picking and packing' in the fulfilment sector. Learn all about how CX is core to the success of a logistics business and that the most important part of keeping clients happy are the employees.
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