Customer Zero Erin Schurtz

Today on Customer Zero we talk to Rob Ghaderi from Bad Apple and he breaks down with Host Jay Bean the reviews dilemma that local businesses face and how to encourage reviews without violating Google's policy, and how to respond the right way to make your customers more loyal.

Too many business apps on your phone is like too many cooks in the kitchen - but how do you Marie Kondo your business process without losing any capabilities along the way? Today on Customer Zero, Jacob Davis, CEO of Toesas talks to Host Jay Bean about how he turned his passion for simplifying the small business process to starting a tech company that helps 100’s of SMBs.

Small business times are changing and as far as marketing goes, they are changing faster than most local business owners can keep up. In a day and age where your website might not be as important as your social media outpost, Anita Campbell, CEO of Small Business Trends, breaks down with Host Jay Bean how you can keep your business top of mind with your customers when older methods aren't working anymore.

From newspapers to estate sales, the marketing principles are the same, according to Steve Arnold. Join us on Customer Zero where this seasoned Former VP of Marketing at the Scripps newspaper chain and now Co-Owner of Corpus Christi Mercantile, breaks down the best ways to interact with customers locally and nationally without spending a dime on traditional advertising.

Providing an excellent service as a small business is important, but there is so much more to loyalty than a good product. Today, Customer Zero Host Jay Bean talks to start-up founder of Beynd, Peter Ord about the process behind deeper loyalty, and what businesses can do to go above and beyond.

Building a successful plumbing business is something Lawrence Snow has done for years, over and over again. He's helped dozens of others do the same thing as well and one thing he's seen over the years? Customers aren't as loyal and plumbing business owners need to change something simple to get their loyalty back. Listen today on Customer Zero as Host Jay Bean asks Lawrence about his secret to success and getting those customers back in the door.