Heads Up Mountain Leverage

John Saldanha is the Sears Chair of Global Supply Chain Management at the John Chambers College of Business and Economics at WVU.
In this episode, Alex and John discuss various, current supply chain disruptions, supply chain resiliency, and how leaders can adapt to unexpected challenges in the supply chain.
Chapters:
00:00 Intro
00:26 Background
01:36 Why Canals Are So Critical to the Supply Chain
04:53 Alternatives to Primary Canals Used for Trade
08:28 Effects From Recent Panama Canal Droughts
13:00 Effects From Recent Events Around the Suez Canal
16:35 Key Bridge Collapse in Baltimore
22:39 Strategies for Supply Chain Resilience
30:20 Artificial Intelligence & Supply Chain Resilience
34:23 Last Words From the Guest

Follow John:
https://www.linkedin.com/in/johnsaldanha/

For any inquiries related to Heads Up, email:
podcast@mountainleverage.com

Watch here:
https://youtu.be/2riNjW3SOu4

Follow Alex:
https://www.linkedin.com/in/alex-reneman/

Some states, such as California, have a reputation for strict business regulations to protect workers’ rights, as workplace technology develops, these can be misused and prompts proactive rules. Illinois is a close second in employee protection regulations, where the state’s Biometric Information Privacy Act is coming back on employers and racking millions of dollars in class action lawsuits. In this episode, we dive into the rise of BIPA, GIPA, and other laws that could have exponential consequences on businesses in Illinois, California, and other states.
“If you're running a business, you can't also be keeping up to speed on all of these laws and how they keep changing. You've got to be getting good advice from someone whose job it is to do that.” – Laura

Laura Balson, at Constangy, Brooks, Smith, and Prophette LLP, is the managing partner of the firm’s Chicago office. She was named an Illinois Super Lawyer from 2022-2024 and recognized in The Best Lawyers of America for Employment Law - Management (2024). 

Chapters: 
00:00 Introductions
04:36 What Businesses Don’t Know About BIPA
13:59 How to Protect Employers
18:01 The Risk of Trying vs Not Trying to Comply with BIPA
19:28 The Genetic Information Privacy Act
26:17 Concerns with Employee Monoriting and General Data Collection
30:04 Legislation Around Artificial Intelligence
35:00 Last Word

Follow Laura:
https://www.linkedin.com/in/laurabalson/

For guest recommendations or any other inquiries, contact:
podcast@mountainleverage.com

Watch here:
https://www.youtube.com/watch?v=oKjciCYH7YM

Follow Alex:
https://www.linkedin.com/in/alex-reneman/

**NOTICE: the information shared in this podcast is not legal advice. Seek out the help of a professional if you are under the Biometric Information Privacy Act.
Kaitlyn Harger is Senior Economist at the Chamber of Progress and is the author of "Who Benefits from BIPA", an economic analysis of the Biometric Information Privacy Act.

The Biometric Information Privacy Act has notoriously been neglected or missed by many companies that utilize technology that collects employees' or customers' biometric data. Negligence of BIPA's statutes can lead to drastic consequences for your company. Kaitlyn provides insights into the history, data, and consequences of the Biometric Information Privacy Act. This is an information-packed episode you do not want to miss!

Chapters:
00:00 Intro
01:49 What is BIPA?
03:17 Kaitlyn and the Chamber of Progress
04:15 Origin of Kaitlyn's Study
06:45 Economic Outcomes
09:36 BIPA Requirements
12:36 Key Terms and Provisions
15:20 Risk
18:27 Covering BIPA
19:42 Future of Biometric Legislation in Illinois and Elsewhere
22:12 Federal Legislation
23:15 Last Words
24:50 Teaser

Kaitlyn's Links:
https://www.linkedin.com/in/kaitlyn-harger/
https://progresschamber.org/wp-content/uploads/2023/03/Who-Benefits-from-BIPA-Analysis-of-Cases-Under-IL-Biometrics-Law.pdf

For guest recommendations or any other inquiries, contact:
asher.smith@mountainleverage.com

Watch here:
https://youtu.be/PzQ42vvs6dU

Follow Us:
https://www.linkedin.com/in/alex-reneman/
https://www.mountainleverage.com/

The customer's experience is becoming the main focus of marketing. Shari Altergott describes the importance of the customer experience, how to implement it into your company's strategy, and how the minimum is not enough when focusing on the customer experience - it's an all-in effort.
You can check out Shari's podcast here.
Visit The CX Edge here.
Follow Shari on LinkedIn.
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Timecodes:
00:00 Intro
00:30 Shari's Background
02:00 Why Customer Experience?
03:42 Definition of Customer Experience
07:54 Why Customer Experience is Important
09:30 How Latest Technologies Affect Customer Experience
13:35 Challenges with Customer Experience
17:28 Example of Customer Experience
23:55 Employee Experience Affects the Customer Experience
28:21 Diversity's Role in Growth
33:55 What are You Most Grateful For?
35:06 Last Words

There is a recognized disparity among corporate America -- only 3% of C-Suite roles are held by black people.* In this episode of Heads Up, we discuss the importance of inclusion and diversity in the workplace, especially in the operations and supply chain industry.
Join Ilias Simpson, CEO at bpost and Radial, and Heads Up host Alex Reneman, CEO of Mountain Leverage, as they dive into why diverse talent truly results in the best talent, how supply chain companies can better prioritize inclusion in the workplace, and what it’s been like to lead an eCommerce operations company during a global pandemic.
Show Notes
00:00 - Meet Ilias Simpson and learn about his role at Radial and bpost
02:43 - Prioritizing Radial’s employee safety while thriving on the rapid growth of online shopping during COVID
07:22 - How buying online, curbside pick-up, Best Buy’s model and other trends have come out of the pandemic and are here to stay
09:46 - The diversity disparity and unconscious bias in the workplace: Why less than 1 percent of chief executives running America’s top 500 companies are Black
13:41 - What’s working? What are companies who are successfully focusing on diversity and inclusion doing?
15:42 - The data proves it -- diversity is key to success in business, innovation, identifying the best talent and keeping them
21:15 - Speaking up, owning your own career and other advice for professionals of color
24:13 - Recruiting with inclusion in mind, from tapping into wider networks to rewriting your job postings
29:08 - Education’s role in increasing diverse representation in supply chain
32:38 - Ilias’ book recommendations for leadership (Gallup’s StrengthsFinder and Colin Powell’s It Worked for Me)
34:17 - Gratitude for family and a world that’s looking up for today’s kids
*according to the Equal Employment Opportunity Commission

Hosted by Mountain Leverage CEO Alex Reneman, Heads Up features logistics industry leaders, innovators, and experts discussing their companies' roles in delivering process improvements to solve strategic business challenges for a variety of industrial and commercial applications such as distribution centers, healthcare, maintenance & inspection, and many others. From the warehouse floor all the way to the C-suite, Heads Up explores the impact technology and other innovation plays in advancing supply chain efficiency, including: the acceleration of throughput, the reduction of errors, increased worker efficiency, expedited training, bottom-line profitability, worker safety, thrilled end customers, and compressed ROI timelines. 
Join Scott Frymire, SR. VP. of Marketing for Unilog, as he digs in to all things E-Commerce