Learning from a negotiation expert - the role of ‘tactical empathy’ | with Chris Voss

In this episode we are talking to Chris Voss. He is a former FBI hostage negotiator and has written a bestselling book “Never split the difference”. We discuss with him, what we can learn from hostage negotiations about negotiations in other settings, especially in the business context. Chris shares his approaches to negotiations and compares the importance of “tactical empathy” with Game Theoretic approaches. He also gives concrete and tangible proposals on how the listeners can improve their negotiation skills.

Chris Voss is a former FBI lead hostage negotiator, and founder and CEO of The Black Swan Group, a company focused on negotiation skills trainings. He is author of the bestselling book "Never Split the Difference".