weWFM Show The weWFM Podcast

In this episode, we welcome Nathan Stearns, Vice President, of WFO Product Strategy at NICE Systems.

Join us as we dive into the heart of operational efficiency, we explore the evolution of contact centers, the rise of asynchronous work, and the blending of front and back office operations.

Unpack the future of back office work, including the transformative role of AI and machine learning. With expert insights and practical advice, this episode is a must-listen for business leaders looking to streamline their operations and embrace innovation.



This episode is sponsored by NICE https://www.wewfm.com/sponsor-nice

Step behind the curtain with Alec as he shares the unfiltered scoop on the WFM world's latest hits and misses.From the echo of AI in every corner to the cloud's rising chart-toppers and the mixed reviews on remote work arrangements, Alec breaks it down with the ease of a musical producer mixing tracks. He offers a deep dive into the dynamics of workforce management technologies, the intricate process of harnessing data for business insights, and the strategic advantages of cloud adoption for organizations looking to stay ahead in the digital era.This episode is packed with straightforward discussions aimed at those eager to stay in tune with the evolving landscape of work and technology.Don't miss out on this opportunity to sync up with the future of the tech industry.

Join us for a compelling episode with a Workforce Management expert Irina Mateeva, Founder of RightWFM. Irina discusses her global journey in transforming WFM chaos into efficient, people-centric operations. She shares insights on addressing workforce management challenges, optimizing resources, and balancing operational efficiency with employee well-being. This episode is essential for anyone in workforce planning, offering practical solutions for today's challenging business environments.

Explore the transformative journey of a call center expert over three decades in this podcast with Mark Williams. The guest shares insights from starting as an agent to becoming a senior manager, emphasizing the importance of diverse skills, empathy, and adaptability in workforce management. He discusses the critical aspects of leading teams, addressing challenges, and balancing customer and employee needs. This episode offers valuable lessons for anyone in the call center industry or in leadership roles, revealing the nuances of career growth and effective team management.

This podcast episode explores the dynamic world of workforce management with expert Chris Ward, who shares his personal story about getting into Workforce Management as a career.Chris brings a wealth of experience, having worked in various roles, including as a Director at Wellspring Recruitment and a Senior Business Analyst at NICE Ltd. Chris's journey in the industry was marked by significant achievements implementing WFM solutions across major organizations in EMEA. Tune in to hear Chris discuss WFM's challenges, triumphs, and future based on his extensive career spanning years of experience in this specialized field.

In this episode, we are set for an inspiring hour as we explore the extraordinary friendship journey within the Workforce Management (WFM) world.In this episode, we sit down with James Quiggins, Business Development Leader, and Penny Reynolds, Founding Partner of The Call Center School at InVision Group, two friends with a deep bond cultivated over decades in the WFM industry.

Discover the challenges they've faced, the milestones they've witnessed, and the importance of friendship in this ever-evolving landscape.Get ready for a candid and heartwarming conversation exploring the professional and personal aspects of their remarkable WFM journey.



This episode is sponsored by injixo, please visit the link for more information https://www.wewfm.com/sponsor-injixo