Welcome to the 'Humanise The Numbers' podcast series. Here you'll find a whole series of interviews with the leaders of accounting firms who are building (or have already built) a firm of the future now! You'll hear key insights, key skills and key habits that underpin the success of these firms. Insights, skills and habits that can underpin your firm's future success too. It seems that when an accountancy firm connects their team and their clients to the numbers that really matter to them they transform the results for everyone. This is accelerated when the humanity of the way they work shines through too. That's why we're talking about ambitious accountants humanising the numbers.Here's what a director of a multi-partner multi-national firm said recently ."What I like about your podcasts is that they are real. They are not scripted and I appreciate the fact that your interviewees admit they don’t have all the answers but are willing to let you put that fact out on a podcast. It is what is going on at the front lines of great small accounting practices. I have now listened to about half of them, I intend listening to them all as each one just has a nugget that I am writing down to see if I can use in our practice at some stage."
Christine Nicholson, Business Mentor and Exit Planner, Advisors to the Profession series
One of the deepest, most valuable, conversations you can have with your business owner/business leader clients is in regard to the future of the business without them. It's about exit planning and succession, about preparing the business for their exit, whether it's an internal or external sale, and about whether the management team will continue in their footsteps.
But how do you have those conversations? What questions do you ask? On what topics do you want to zero in and focus so that your clients get real value from that conversation?
On this humanisethenumbers.online podcast discussion with Christine Nicholson, she unpacks her 30 years of experience, allowing you to take away a number of key insights that will stimulate great conversations with your clients, as well as within your own firm, so that you can prepare your accountancy firm for a better future without you as a manager and leader.
Scroll down this episode page for the contact information for Christine and for the additional, downloadable resources mentioned in this podcast.
Darren Glanville of Fathom
It’s stating the blatantly obvious that, when you and your team build the knowledge, the skills and the habits that result in a deeper, more trusting, more valuable relationship with your clients, you'll end up with a more successful firm.
That success comes because deeper relationships with clients mean that they’ll stay with you longer, they’ll be more loyal, they’ll buy more services from you, they’ll be more willing to pay higher fees, and yes, they’ll recommend you to their friends in business as well.
On this Humanise The Numbers podcast with Darren Glanville, the country manager for Fathom, you'll hear Darren unpack and share his insights on how, when you and your team drop into learning mode, you will end up building stronger, deeper, more trusting, more valuable relationships with your clients.
Learning mode's about being curious, and what I loved about the conversation with Darren was this blend of questions, conversations and curiosity about the past, present and future, and how this leads to stronger, better, deeper, more trusting conversations and better, deeper relationships with clients.
By checking out this podcast with Darren, you'll tap into his experience of working with accountants over many years. But you'll also be signposted to the knowledge, the skills and the habits needed to enhance the quality of the relationships you and your team have with your clients.
So why not go to www.humanisethnumbers.online or to your favourite podcast platform for this Humanise The Numbers podcast with Darren Glanville.
Scroll down the podcast episode page for the contact information for Darren and for the additional, downloadable resources mentioned in this podcast.
Simon Chaplin, Author and Owner of Greenstones
If you've led a six-person accounting firm with a turnover of £250,000 and built it over the years into a £1.5-million firm with 22 people, you'd rightly feel a sense of pride and satisfaction in what you'd achieved.
You might, though, be running out of energy, passion and ambition for your people, your clients and the business.
Well, that's not the case with Simon Chaplin of Greenstones. Listen to this podcast discussion with Simon and you won't be able to help yourself in terms of buying into the passion he has for his team, his clients and the core purpose of his firm. There are huge lessons to be found within this discussion with Simon.
I hope you enjoy it as much as I did. It's easy for me to say that because I've known Simon for a long time, but it's the sheer commitment to the humanity within his firm that I enjoy so much in our discussion. I hope you do too.
Go to www.humanisethenumbers.online or to your favourite podcast platform and look out for this podcast discussion with Simon Chaplin.
Please scroll down this episode page for the contact information for Simon and for the additional, downloadable resources mentioned in this podcast.
Daniel Hood, editor-in-chief of Accounting Today
If you are brilliant or remarkable or just getting better at leading and managing your team, personalising and humanising how you work with them, and you’re brilliant or remarkable or getting better at working with your clients, then you’re going to have a more successful firm. It's stating the blatantly obvious. Also, if you are leading and managing change in your firm – because change is inevitable, the speed of change is increasing and a key skill is adapting and adopting the changes that are hitting the profession – then improve your leading and managing change skills and you will build a stronger, better, more resilient and highly thriving accountancy firm. I've just described three key themes that show up in a podcast discussion with Daniel Hood, who is the editor-in-chief of Accounting Today from the USA. This podcast gives us a USA perspective, an overview, on the accounting profession abroad. What Dan does brilliantly is unpack how important personalising things are for your team and your clients, how leading and managing change is a key skill in which to invest time, effort and energy and, generally, how humanising things pays off big for accounting firms. There’s lots to take from Dan's insights. I hope you enjoy this discussion as much as I did with Dan, so please go to www.humanisethenumbers.online or go to your favourite podcast platform and seek out the Humanise The Numbers podcast.
Once on this episode page, please scroll down for the contact information for Daniel and the additional, downloadable resources mentioned in this podcast.
Elona Mortimer-Zhika, CEO of Iris - Leadership and Culture and Purpose Series
When a business leader that has 3000 team members and works across several countries, several continents, even, shares their insights on what’s working within the accountancy profession and how to make their business more successful, I’m all ears.
It was a great privilege and a great honour to have Elona Mortimer-Zhika, CEO of Iris, join me on the Humanise the Numbers podcast to share her insights on how important, how valuable, humanising the numbers is from her perspective.
Dive into this podcast discussion and you may realise that you're already doing certain things well. You may also realise and appreciate the ways and means of improving one or two things that you're already doing. You’ll almost certainly go, ‘mmmmm, not even kickstarted that one – let's get into that because it can have a big impact on our team, our clients and the success of the firm.’
So I hope you'll join me and Elona on this podcast at www.humanisethenumbers.online or go to your favourite podcast platform and you'll find the Humanise The Numbers podcast series there.
Please scroll down this episode page for the contact information for Elona and for the additional, downloadable resources mentioned in this podcast.
Robert Fiford and djca Chartered Accountants
It can't be easy to transform an accountancy firm from one that's charging clients about £200 a month to one that's charging clients in excess of £1000 pounds a month.
It can't be easy to grow from scratch an offshoring team out in the Philippines – from zero to ten in just twelve months.
And it can't be easy to approach every one of your 30 team members across two locations and ensure that every one of them gets what they want out of working in your practice, on a really personal level.
That's what Robert Fiford of djca accountants has done and, in this Humanise The Numbers podcast, he shares how he's done it. I found this discussion wide-ranging, only because Robert has so many insights to share.
I hope you enjoy this discussion as much as I did and I hope you can take away one, two, three, or possibly even six or seven, high-value elements of this podcast. Please go to www.humanisethenumbers.online or to your favourite podcast platform. I'll see you there.
Scroll down this episode page for the contact information for Robert and for the additional, downloadable resources mentioned in this podcast.
Good to hear a UK perspective of the accounting practice.