Retail Transformation Show with Oliver Banks Oliver Banks
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- Business
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The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance.
You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities.
So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you.
The Retail Transformation Show is brought to you by Oliver Banks, Founder of retail transformation consultancy, OB&Co. Find out more at obandco.uk.
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290: Segmenting Shrink To Uncover The Real Challenge
Shrink in retail isn't just about hoping the number resolves itself; it's about understanding the intricate web of causes that lead to loss. While shrink has perennially been a concern for retailers, recent escalations in retail crime and aggressive incidents have thrust it into the spotlight with renewed urgency. In this episode, Oliver Banks explores and segments the nuanced causes of shrink, from theft and shoplifting to internal errors and process failures. Listen in to uncover insights on the true nature of shrink and prepare yourself with the knowledge needed to address these challenges effectively in your retail operations.
Listen to this episode to:
Learn to segment different types of theft to understand their specific impacts on shrink.Discover the importance of analysing upstream supply chain activities to identify hidden shrink contributors.Understand the effects of inadequate reporting and lax compliance on shrink issues.Gain insights into interpreting shrink data to address underlying performance issues effectively.
Show notes are at www.obandco.uk/290. -
289: Igniting A Start-Up Spark In Big Business
When a company is first founded, it's full of life. There is a start-up spark that drives improvement and change, and challenges the norm. But when that same company grows into a big business and becomes recognised as a "corporate" rather than a "start-up", this spark is diluted or even extinguished completely which can be a dangerous position. So as we're looking to transform, how can we ignite (or maybe reignite) the start-up spark in big business? Join Oliver Banks and discover how you can take on the traits and mindsets of an entrepreneur to build a culture that's ready for change and disruption.
Listen to this episode to discover:
Why it's important to adopt an entrepreneurial mindset, and how this spark enables transformation. Six essential traits to blend elements of a start-up culture which can rejuvenate your organization. The simple, actionable steps you can start today for each entrepreneurial trait.
The full show notes are at www.obandco.uk/289. -
288: How Our Own Brain Blocks Meaningful Work
In the fast-paced world of today, the tug-of-war between immediate tasks and strategic objectives is relentless. We know the tasks that need to get done. But why don't we do them? In this episode, Oliver Banks uncovers the psychology and neuroscience behind meaningful work and explains how our own brains can prevent us from the most important tasks and activities that we must do. Learn four simple approaches to overcome this, as well as consider the organizational impacts that could be present.
Listen to this episode of the Retail Transformation Show and:
How the allure of immediate gratification undermines our significant yet demanding tasks.Why we continually steer towards simple tasks and where this originates from.Why we might suffer from an illusion of productivity.What to do if organizational chaos means this is a widespread issue across the company.
Show notes at www.obandco.uk/288. -
287: Why The Change Is Not Realising The Benefits
A transformation's business case shows a glittering alternative to the status quo of today. But after implementation, these benefits are never realised. They either don't exist or they can't be quantified. What happened? Was this a mirage? Were we being overly optimistic? In this episode of the Retail Transformation Show, Oliver Banks explores the reasons behind initiatives that can't or won't show the realised benefits.
Listen to this episode and hear:
The reasons that lead to benefit realisation challenges. Why you need to critically assess your outputs and outcomes. The root causes of low utilisation for your change. What to do when you realise that the benefits can't be realised.
Show notes at www.obandco.uk/287. -
286: The Department Store's Predicament
Department stores have played an enormous role in the retail landscape and often occupy large and important stores. However, in recent years, department store retailers have become increasingly challenged. While some have closed down, others continue to struggle in the face of increasing costs, intense competition, and faltering consumer demand. GlobalData's Managing Director, Neil Saunders joins to explore the challenge facing department stores and explore if the business model is still valid and viable.
Listen to episode 286 of the Retail Transformation Show and hear:
Why the department store model is increasingly under threat. If alternative business models are more suitable. How one department store has found its place in the modern retail market.
The full show notes are at www.obandco.uk/286, including more about Neil Saunders, suggested episodes to listen to next and more about the Retail Transformation Briefing. -
285: How Technology Is Changing The Role Of People
There is always debate about whether technologies like AI and robotics are destroying frontline jobs and "dehumanising" organizations. Or is the opposite true, where the argument is that these technologies are creating brand-new roles and opportunities? Join Oliver Banks as he considers 3 major technologies that have been connected to major job losses to see what's happening. Also, reflect on the important question about what the role of people in the evolving world of retail is.
Show notes at www.obandco.uk/285.
Customer Reviews
Essential Retail listening!
Have found these podcasts hugely informative and inspirational! With a whole host of knowledgable and respected guests, they’re a great way to understand the latest trends and directions in Retail, as well as boosting your personal and professional development. Oliver’s knowledge, passion and enthusiasm for both the industry, and the topics he covers, is impressive, and makes these podcasts an invaluable resource for anyone in Retail!
Reenergised
With the ever changing retail and consumer landscape in this digital age, we often find comfort as retailers to constantly fall back on old ways of working, Oliver’s approach and tone brings clarity to the noise and gets you excited about the this new world.
Excellent Resource
As a recent returner to working in this sector, the podcast is a free and relevant resource tackling some of the issues and challenges facing today’s retailer. The interviews are insightful as is the format with a summary to finish.