Retail Transformation Show with Oliver Banks Oliver Banks

In today's digital age, retail businesses heavily rely on technology to ensure smooth operations and customer experience. However, what happens when that technology fails? In this episode, we delve into the recent CrowdStrike outage that caused widespread disruptions, highlighting the importance of resilience and preparedness in the face of unexpected tech failures. Join Oliver Banks as he uncovers the lessons learned, the power of a strong company culture, and the critical steps retailers must take to safeguard against future outages. This is an episode you don't want to miss if you're keen on fortifying your business against the vulnerabilities of our interconnected digital world.
Listen to this episode and discover:
How we've forgotten previous outages. Discover the crucial role of people and company culture during IT outages.Understand the importance of comprehensive disaster recovery plans for uncomfortable scenarios.Gain insights into proactive strategies to ensure business continuity during major disruptions.
The show notes are at www.obandco.uk/304.

The world of retail is ever-changing. But how does the retail industry change across the world. In this episode, Oliver is joined by fellow podcaster and retail expert, Paula Macaggi. Paula brings a wealth of experience of retail connections, events, and experiences from 5 continents. This experience highlights the similarities, differences and opportunities for retailers across the planet.
Listen to this podcast episode to hear:
Examples of world-class customer experiences, and how they can drive up premium perception. Retail technologies that are seeing global growth and adoption. And, which country is the best at retail.
The show notes are at www.obandco.uk/303.

Are we seeing the democratisation of retail right now? The barriers to entry are being crushed. All sectors of retail, supply chain, manufacturing, product design and commerce is essentially becoming open source and accessible to all. This welcomes a flood of competitive start-up businesses that can compete on a level playing field with established global corporates. In this episode, join Oliver Banks to explore what this means for incumbent retailers and customers.
Listen to this episode of the Retail Transformation Show and hear:
Why the retail and commerce sectors are becoming more open and accessible. How ecommerce is leading the democratisation of retailThe one sector that has not been made available to smaller companies.
Show notes at www.obandco.uk/302.

Curious about what's inside Oliver Banks's book "Driving Retail Transformation"? In this episode, take a chapter-by-chapter journey through the book, to discover the insights, strategies, and tools you'll find in each section. Learn more about the style of the book and how this can be your guide to successful retail transformation. Tune in to get an insider's look and see how "Driving Retail Transformation" can progress your business forward.
Listen into this episode to discover:
A chapter-by-chapter blow of what's inside the book.How the Retail Transformation Steering Wheel will help you steer your change initiatives. Additional behind-the-scenes stories about the origins of the book.
Show notes at www.obandco.uk/301.

There have been huge industry developments since the Retail Transformation Show podcast launched back in 2018. In this episode, the host, Oliver Banks shares his experiences of setting up the podcast and four key learnings from 300 episodes. He also reveals an exciting development to help keep you informed about the ever-evolving world of retail... A new podcast: The Retail Show. Tune in to find out more.
Listen to this episode and discover:
Why retail is both simple and complicated. How change happens (and the one example that bucked the trend). More about the exciting announcement about Oliver's new podcast.
The show notes are at www.obandco.uk/300.

Operational simplification is a goal for many businesses. But simplification projects are not necessarily simple by themselves. There can be big implications and it's easy for the customer of the change to reject the new initiative altogether. Join Oliver Banks and discover the challenges of simplifying an operating model as well as five techniques to help you drive simplified operating models.
Listen to this episode and discover:
Why simplification is a valid form of transformation. The common challenges facing simplification programmes.And five approaches to drive your simplification forward.
The show notes are at www.obandco.uk/299.