The Melting Pot with Dominic Monkhouse Dominic Monkhouse

Today we chat with Chris Croft about the differences between management & leadership. What the key elements are of those jobs, why they're different, how delegation is absolutely critical, but why some people find it so difficult, and what you need to do to master delegation.

Key Takeaways:

How to train to be a trainer
Definition of selling
Difference between leaders and managers
Visions, systems and people
Thank people
His 8-point Management Charter
Put your prices up
Write down your goals

Links:

www.free-management-tips.co.uk
www.successfultrainers.com

David Tudehope is founder & CEO of Macquarie Telecom Group in Australia. The last time we spoke with David, their market cap, and this was a few years ago, was $350m Australian dollars. Today, their market cap is $1.13 billion Australian dollars. What’s the secret to their success? Measuring customer experience through Net Promoter Score.

Key Takeaways:

Building on customer experience
Having a purpose
Net Promoter Score
Storytelling
The World Communications Award
Hiring for great customer experience

Are you wondering how your business can innovate better? Are you confusing methodologies and activities with the process of actually keeping and creating a pipeline of innovation? Then don’t miss this hugely insightful episode all about innovation, with the internationally recognised innovation expert, Pete Newell.

Key Takeaways:

The work of BMNT
Rapid Equipping Force (REF)
Hacking for Defence (H4D)®
H4X® - the operating system
When Silicon Valley met the military
The innovation pipeline

What have you done today that pushed you to your limits? For today’s guest, Nick Hollis, getting over COVID is testing him. But it won’t stop him from working his hardest to set a new world record for his ultimate world challenge - the 721 challenge. To find out more download and listen to this episode.

Key Takeaways:

From HP to mountaineer
Corporate adventure training
Why Everest isn’t the toughest mountain
7 summits on 7 continents
721 Challenge
Catching COVID
World Land Trust

In this episode:

The secret history of pirates -not as trouble makers but innovators 
How historic pirate ideas are galvanising movements for social change
How team members in different companies are raising their flag for positive changes 
"Profesional Rule Breaking" empowering your team to improve 
Pirate codes; what are you really standing up for, and how you should grow in accordance with your values.

When was the last time you met somebody who’d spent 30 years in the same company? Meet Brian Coburn. Brian started at Stagecoach as a 16 year old trainee and went on to be their Chief Technology Officer. Today, Brian is CEO of payment orchestration service for e-commerce enterprises, Bridge. How has he done this? Download and listen to this latest episode.

Key Takeaways:

A 30 year career at Stagecoach
Digitalising Stagecoach
Playing in a band
CEO of Bridge
Startup business advice