Juan Perez is the Chief Information and Engineering Officer of UPS. Juan has been a driving force in UPS’s evolution into advanced analytics, and in this conversation, he shares how UPS is optimizing delivery routes to improve service and efficiencies. He also shares lessons he’s learned while dealing with technical aspects for a logistics-heavy company and how to instigate change in large businesses.
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Salesforce and MIT recently teamed up to create a whitepaper exploring what happens when AI meets CRM.
Read: AI Meets CRM: An MIT Tech Review Whitepaper
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