109 episodes

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and JH Forster, VPs of growth/marketing and product at User Interviews.

Awkward Silences User Interviews

    • Technology
    • 4.9 • 70 Ratings

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and JH Forster, VPs of growth/marketing and product at User Interviews.

    #108- Perfecting the UX of UX testing with Nicholas Aramouni of Userlytics

    #108- Perfecting the UX of UX testing with Nicholas Aramouni of Userlytics

    How do you improve the user experience of UX testing for both researchers and participants? Nicholas Aramouni of Userlytics explains how to test the UX of your own testing platform, and how to create simple and intentional user testing experiences.

    Episode description:

    The dual nature of research on research is exciting in itself, especially for Senior UX Researcher Nicholas Aramouni. In this episode, things get meta as we address the UX of UX research. Nicholas discusses the importance of testing everything, testing early, and testing often. He elaborates on his approach to UX research from different angles and describes the beauty (and absurdity) of what it’s like when UX researchers become participants.


    In this episode, we discuss:


    Best practices for building better UX
    The UX challenges UX researchers face
    Important factors that influence UX testing
    The pros and cons of adopting new research tools
    A walkthrough of Nicholas’ testing methods

    Highlights:

    [00:01:52] The keys to designing a great UX test are flawlessness, simplicity, and making it intentional
    [00:05:42] Nicholas’ approach: test everything, test early, and test often to create the perfect test
    [00:06:53] Nicholas talks about staying focused on what matters and that empathy is a powerful research tool
    [00:10:42] The test is a valuable asset, and how tools affect the outcomes
    [00:23:17] Do researchers make good participants?
    [00:27:52] Tips for researchers using a new UX platform
    [00:31:39] More on researchers as participants. Nicholas shares his experience as a participant
    [00:33:04] Erin asks Nick how he got into user research

    Sources mentioned in the episode:

    userinterviews.com/awkward

    About our guest
    Nicholas Aramouni is a Senior Communications Manager and UX Researcher at Userlytics who specializes in global UX practices. Nicholas has experience in various industries, including music, entertainment, media, and e-commerce. He is passionate about humanities, holds a B.Ed. in Social Studies from Mount Royal University, and was the former co-host of Mindspark. A learning podcast focused on K-12 education.


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    • 33 min
    #107 - Making Research Ops Visible with Benson Low of REA Group

    #107 - Making Research Ops Visible with Benson Low of REA Group

    Most people have no idea what UX researchers do. Even less known is what Research Ops Specialists do, which is why one of the Research Ops community’s main priorities is to shine a light on the people, mechanisms, and strategies that set research in motion.

    In this episode of Awkward Silences, Hosts Erin May and John-Henry Forster chat with research design leader Benson Low about why it’s time to bring attention to Research Ops. They discuss the emerging role of Research Ops specialists, and Benson provides several strategies that can help communicate the value of Research Ops to stakeholders.


    Get the full transcript and links to resources mentioned on the User Interviews blog.

    In this episode, we discuss:


    Ways to communicate the value of your work in Research Ops
    Tactics and strategies to gain support in your organization
    How to leverage the power of the ReOps community
    Tips for Research Ops advocates on dealing with roadblocks


    Highlights:


    [00:02:32] What is Research Ops? What is the Research Ops community?
    [00:07:50] How to start advocating for Research Ops
    [00:14:49] Use ReOps community resources to create awareness
    [00:17:30] Stress the importance of research in the product development lifecycle
    [00:19:55] Communicating the impact and value your work to stakeholders
    [00:32:36 ] Advice on overcoming barriers during advocacy work


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    • 43 min
    #106 - Navigating gender, religion, and politics in UX research – with Zoë Glas

    #106 - Navigating gender, religion, and politics in UX research – with Zoë Glas

    In this episode, we discuss:


    Diversity, equity, inclusion, and belonging
    Why religion is an overlooked topic in UX research
    Attitudes and behaviors related to religion
    Tips for researchers on how to address inclusion from a UX perspective

    Highlights:


    [00:01:41] The ‘I’ in diversity, equity, and inclusion (DEI)
    [00:04:05] Forget about equity, this episode is about diversity and inclusion
    [00:07:48] Applying inclusion to UX research
    [00:10:56] How to start difficult conversations around inclusion
    [00:13:25] Why Zoë is interested in UX research on religion
    [00:20:38] How to keep your bias in check as a researcher
    [00:25:09] Zoe shares how she addresses religion from a UX perspective
    [00:27:11] Why it’s so hard to talk about religion at work

    About our guest
    Zoë Glas is a Senior UX Researcher at Google. She specializes in gathering and triangulating qualitative and quantitative data to improve amazing products. She has a Master’s degree in Natural Resource Social Science from Purdue University and a Bachelor’s degree in Wildlife Biology from the University of Montana. Zoe has been published extensively in several international journals, including Sage journals, Society & Natural Resources, and Human Dimensions of Wildlife.


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    • 42 min
    #105 - Tacos and Tide Pods: Big plans, a product relaunch, and healthy organizational tension

    #105 - Tacos and Tide Pods: Big plans, a product relaunch, and healthy organizational tension

    Our VP of User Research, Roberta Dombrowski, talks about the fast-paced work behind the scenes of UX research and the excitement when things fall into place. We also examine how deeper insight drives strategy and informs long-term planning as research matures, and the reality of team collaboration.

    In this episode, we discuss:


    Our exciting plans and strategy for the future
    How we use research to inform planning
    Product perspectives vs people perspectives
    The beauty of new insights and their impact on a big relaunch
    The difference between healthy organizational tension and dysfunction

    About our guest
    Roberta Dombrowski is the VP of User Research at User Interviews, as well as a career and life coach at Learn Mindfully. She has spent her career leading research teams and enabling researchers in various industries to better understand their customers. In addition to her work as a UX researcher, she is  known for being an excellent cat mom, gardener, and thought leader. Visit her profile to learn more.


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    • 19 min
    #104 - User Research Incentives with Nick Baum of Tremendous

    #104 - User Research Incentives with Nick Baum of Tremendous

    Incentives do more than just attract quality participants to your study. Ultimately, offering great incentives helps you collect great data.

    But if logistics aren’t your thing, managing and distributing incentives can be a nightmare. Nick Baum founded Tremendous, the payouts management platform, to take the pain out of that process. He joined us to chat about how Tremendous makes researchers’ lives easier, tips for managing research incentives, and how to choose the right type and amount of incentive.

    In this episode:


    How Tremendous helps UX researchers pay incentives simply
    In-person versus digital incentives
    How to choose the right amount of incentive
    Managing incentive budgets

    Read the episode transcript and discover related content at: https://userintervie.ws/awkward-nick


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    • 30 min
    #103 - Ethical Design and Respectful UX Research with Kat Zhou of Epidemic Sound

    #103 - Ethical Design and Respectful UX Research with Kat Zhou of Epidemic Sound

    ‘Ethical design’ is a term that encompasses a process of designing useful, empowering, and accessible products that do not harm, manipulate, or deceive people. It is, in essence, about treating people you design for with respect and consideration.

    That’s a deceptively simple goal, and many companies miss the mark. Kat Zhou, Senior Product Designer at Epidemic Sound and the creator of , joins us today to talk about the challenges, opportunities, and urgent need for ethical design and research.



    In this episode:


    Why is ethical design so critical for both users and companies?
    How to integrate ethics and respect in your UX research
    How ethical design empowers inclusive and equitable representation



    Get the transcript on the User Interviews blog.


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    • 42 min

Customer Reviews

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70 Ratings

70 Ratings

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Really though, I talk to people about things I’ve heard on this podcast.

I’m new to podcasts and to UX but I’ve been listening regularly on my daily commute. This podcast is full of relevant, interesting, and useful information about UX research and has helped me feel more confident moving into the UX field. They do their research and keep it fun. Looking forward to more!

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Awesome Podcast

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best UX research podcast

The most engaging UX research podcast out there.

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