115 episodes
Community Creators with Shana Lynn Shana Lynn Bresnahan
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- Business
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5.0 • 24 Ratings
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Entrepreneurs and online business owners can no longer grow with great marketing alone. If you want to scale your course, membership, or coaching program, I’ll teach you how to maximize your profit and multiply your impact by creating a thriving online community. Be sure to connect with me on IG: http://instagram.com/shanaspeaks
I’ve spent over a decade working with top brands and entrepreneurs to cultivate thriving online communities and empowered community teams that increase their reach, retention, and revenue. This podcast is a space for community creators like you and me to share our insights, best practices, and what’s working now in the community space.
You’ll discover proven strategies, actionable tactics, and innovative ideas that you and your team can use to reduce refunds and increase retention. You won’t want to miss an episode! Subscribe now and let’s get started! Show notes & more: https://ShanaLynn.com
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How to Hire and Lead a High Performing Team with Paula Maidens
If you've been contemplating recruitment strategies, questioning past hiring decisions, or experiencing challenges within your team dynamics, then this episode is tailored for you. Join Shana as she engages in a conversation with Paula Maidens, an expert in hiring and leadership.
In this episode, we delve into the importance of solid hiring practices, nurturing team culture, and understanding the essence of leadership to foster a cohesive and high-performing team that supports your organizational vision.
Key Takeaways:
Intro (00:00)
Paula’s favorite community (02:11)
How do you determine if the issue lies in ineffective hiring processes or if there are systemic barriers preventing talented individuals from thriving within the business once they are hired? (04:12)
Three C’s of hiring success according to Paula (05:47)
Before hiring someone, how can I determine their leadership and communication styles to ensure that expectations are communicated clearly? (09:41)
What are some of the bigger mistakes in the hiring process? (12:34)
How do we determine our next steps and support individuals in thriving in their roles? (21:17)
What does the process entail when individuals seek promotion or internal job changes, requiring them to redefine and renegotiate their roles and responsibilities with current employees? (25:12)
Various stages of team evolution (26:51)
What are we looking for when we're talking about team culture? (30:12)
Episode wrap-up (33:26)
Additional Resources:
Paula’s website: https://www.paulamaidens.com/
Paula’s social media accounts:
Instagram: https://www.instagram.com/paulamaidensconsulting/
LinkedIn: https://www.linkedin.com/in/paulamaidens/
Listen & subscribe to the Big Dreams Great Teams™ podcast: https://podcasts.apple.com/au/podcast/big-dreams-great-teams/id1592202886
Grab My Top Interview Questions https://paulamaidens.com/top-interview-questions/
Know WHO to hire by learning your Leadership Style. Take the Leadership Quiz!
https://paulamaidens.com/quiz/
5 ways to supercharge your team to get your timeback and live the life of your dream: https://paulamaidens.com/supercharge/
The “must have” guide for interviewing like a PRO so you always make epic hiring decisions: https://paulamaidens.com/top-interview-questions/
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode! -
The Simple but Overlooked Way to Create Connection in your Community
Community building is often overlooked as we build systems, processes, and automate to get people to make progress in our programs.
Shana will discuss what you need to know and implement to create more connections in your community.
Enjoy watching!
Key Takeaways:
Intro (00:00)
Why has engagement been super high inside of the community? (02:07)
Authenticity and Integrity (02:57)
What are uncommon commonalities? (04:03)
How do we help people uncover those aspects of each other inside of our community? (05:25)
Episode wrap-up (12:08)
Additional Resources:
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode! -
Not All Cancellations are Bad
Shana had a client who canceled their group coaching session. But instead of seeing it negatively, she sees it as a chance to become more enlightened.
She will discuss why cancellations aren't always a bad thing in this episode and provide advice on how to view them in a different perspective.
Key Takeaways:
Intro (00:00)
Mindset around cancellations (00:36)
Other form of cancellation (01:30)
Episode wrap-up (10:29)
Additional Resources:
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode! -
Foster a Fans First Team Culture with Emily Cole of The Savannah Bananas
Today, we're diving into the world of creating unforgettable experiences, both for customers and employees. The Savannah Bananas, led by Jesse Cole, known as the Yellow Tux guy, have pioneered a fan-first approach that has garnered widespread acclaim. However, Shana has gleaned a crucial lesson from their success: to cultivate exceptional customer experiences, you must first foster an amazing community among your employees.
Join us as we welcome Emily Cole, co-founder of the Savannah Bananas and the mastermind behind the team's culture. Emily shares insights into crafting a fan-first environment within your team, empowering them to extend that same principles to your customers.
Get ready to learn how to transform your organization into a beacon of community-driven excellence.
Key Takeaways:
Intro (00:00)
Emily’s favorite community (03:08)
How has Emily managed to articulate this bold and unconventional vision for her team? (06:44)
What does it look like for you all to take what you do for the people attending the games and turn around and make that tangible for your employees? (08:28)
How does Emily encourage her employees to consider those types of friction points? (14:55)
How does Emily balance adhering to scripting and providing opportunities for adding flair while empowering her team with the authority to do so? (18:10)
How does Emily create this culture within the team of being willing to try and pivot and change and not needing that everyday structure? (23:05)
What insights did Emily gain during that period about supporting her employees that continue to influence her approach today? (27:29)
What preparations and activities are underway behind the scenes as Emily leads up to this significant inaugural event they are all testing? (32:57)
How does Emily effectively convey the vision in a manner that inspires her team to embrace it and become enthusiastic about innovating around it? (36:17)
Onboarding process into the Banana family (46:02)
All about Bananas Foster (49:43)
Episode wrap-up (55:27)
Additional Resources:
The Savannah Bananas: https://thesavannahbananas.com/
Bananas Foster: https://bananasfoster.org/
Banana Land at Sea: https://www.bananalandatsea.com/
Instagram:
Emily’s Instagram Account: https://www.instagram.com/EmCole3/
The Savannah Bananas - https://www.instagram.com/thesavbananas/
Bananas Foster - https://www.instagram.com/Bananasfosterinc/
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode! -
Leveraging AI to Create Stronger Communities
Shana is tired of hearing from so many influential people and creators about how artificial intelligence would ruin communities. She believes that while there are undoubtedly drawbacks, there are also plenty of ways that we can use AI to build more vibrant communities and deeper connections.
She's going to dive into those in this episode. You should definitely listen to this particular podcast with your entire team.
Key Takeaways:
Intro (00:00)
What Shana discovered while reading an article on artificial intelligence harming online communities (04:33)
What can AI do according to Shana? (09:15)
One role of a community manager (11:35)
How can you leverage the good of AI and make it a partner? (13:36)
Episode wrap-up (35:04)
Additional Resources:
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode! -
The Often Overlooked Retention Killer
A crucial aspect of customer retention is often overlooked by businesses but remains a source of frustration for consumers. Shana will shed light on this essential but overlooked factor and discuss strategies to deal with it effectively.
Find out what it takes to keep customers engaged and satisfied.
Key Takeaways:
Intro (00:00)
An easy and most overlooked way to lose a customer when it comes to retention (02:19)
What are the three methods by which Shana identifies businesses making errors (02:44)
What aspect of the customer experience is glitchy? (08:43)
Episode wrap-up (09:40)
Additional Resources:
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
Customer Reviews
Love Learning From Shana!!!
There are few people who understand how to build thriving and fulfilling communities like Shana. Highly recommend her podcast if you are looking for simple, practical and effective strategies to build your dream community- this is it! Thank you you my friend.
Shana you are my community hero!
I personally have been struggling a lot with building community… Afraid to show up, how to show up, how to work past sticking points, improve engagement, and the list goes on and on.
Thank you for this podcast. I love the strategies and how you break them down. So good!
Great content
Really digging this podcast. 👏👏