424 episodes

Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.

Creating Disney Magic Lee Cockerell

    • Business
    • 4.8 • 413 Ratings

Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.

    Taking Risks in Your Career

    Taking Risks in Your Career

    Today, Jody and I discuss what it means to take calculated risks in your career. I started taking risks early in my career and I wouldn’t change it.
    Taking risks can be intimidating, but they aren’t as great as they are in your mind. It is easier to take risks earlier in your career; you have your whole life ahead of you. When you start taking risks, you build confidence. That confidence helps you grow and make wise decisions on the risks you take as you continue your career.
    You don’t want to regret life. People are so afraid to lose their security, which is understandable. Don’t let security and the fear of loss hinder advancing your future. Once you start taking risks, it gets easier.
    It is necessary to have a solid support system when you are taking risks. Get input from those in your life. Once you are more established in your life, and your decisions affect other people, it can become difficult to take those risks, and you need to give more consideration to the ones you decide to take.
    What do you consider when taking a risk? Ask yourself the following questions:
     1) What Can go wrong and what do I have in place if it does?
     2) Will this experience and knowledge pay off late?
     3) Who will this help me become?
    One thing that is not a risk is using Magical Vacation Planners for your next vacation. They can help you plan your next vacation. You can reach them at 407-442-2694.
    Resources
    Career Magic Book

    • 19 min
    Understanding a Situation from Every Angle

    Understanding a Situation from Every Angle

    Today, Jody and I are unpacking how you can understand a situation from every angle. It is easy to be emotionally triggered, but as a leader, you must deal with every situation with professionalism and respect.
    Our biases can lead us to jump to conclusions, especially if it involves someone we respect or enjoy being around. No matter the parties involved, you need to be a detective and check it out; it affects other people. If you have any doubt, especially about someone, it’s best to bring it up so they can clear it up.
    You may not be aware you have a bias, but everyone does. Be bold enough to ask questions and figure yours out. Often, people are dealing with problems of which we are unaware. Give others the benefit of the doubt, especially if you aren’t sure about the situation. Get everyone together and get to the bottom of the issue.
    Someone will always be at fault, often multiple people. As a leader, your job is to find what part lies with you and make it right. Then you investigate the situation with compassion and respect for everyone involved.
    Magical Vacation Planners are extremely professional and the definition of professional experts. They can help you plan your next vacation. You can reach them at 407-442-2694.
    Resources
    Have an excellent career by learning from Lee: Career Magic
    Lee’s website: https://www.leecockerell.com/

    • 16 min
    How to Stand Out When You are Understaffed

    How to Stand Out When You are Understaffed

    Today, Jody and I are tackling the question of Matthew Miller. Many places are understaffed, so how can employees make the best of a bad situation in their work environment?
    Be the light where you work. A strong employee becomes synonymous with a company for customers. You can represent your business. You may have to dig deep during times of stress, but your commitment will show through.
    Focus on a great product. Make it a point to acknowledge the customer. For a customer, there is nothing worse than having an issue and people acting like there is nothing wrong. Don’t stay silent. Find what you can do specifically to make each encounter as positive as possible. Peer pressure is a strong influence, so when you are positive, it will carry over.
    Providing consistent service can cover a multitude of evils. People are more likely to put up with things like delays if they are confident of receiving a quality product and good communication. It doesn’t matter if you are short-staffed, you can still take care of your customer.
    If you have a question, make sure to reach out at  jodymaberry.com.
    One company that is great about absorbing inconveniences and unavoidable complications during travel is Magical Vacation Planners. They can help you plan your next vacation. You can reach them at 407-442-2694.
    Resources Have an excellent career by learning from Lee: Career Magic
    Lee’s website: https://www.leecockerell.com/

    • 13 min
    Don't Make Your Problem Someone Else's Problem

    Don't Make Your Problem Someone Else's Problem

    After our most recent Creating Magic Mastermind, Jody and I are recording live from my favorite coffee shop, Coffee for the Soul. One of the conversations to surface during the mastermind was the importance of not making your bad day someone else’s bad day.
    We have all had bad days. It is human nature to want to pass that bad on, either by talking about it or reacting and our actions causing someone else’s day to be bad. Bad days are going to happen. What can we do to make sure it doesn’t spread?
    Don’t talk about what is wrong with people who can’t help. You can discuss it in the context of finding a solution, but don’t put the burden on others who can’t do anything about it.
    You can also make sure to be nice. Everyone is upset right now. People are worried; they are not fine. Pay attention and look beyond the quick answer. Do your best to step in and help those around you. When you have a problem, you don’t need to pass it on. Negative attitudes are contagious. Do your best to keep bad attitudes from spreading and to make sure a good one is passed much further.
    We’d like to connect with you. You can connect with us at either jodymaberry.com or leecockerell.com
    Magical Vacation Planners will deal with the problems that arise rather than pass them on to you. They can help you plan your next vacation. You can reach them at 407-442-2694.
    Resources
    Have an excellent career by learning from Lee: Career Magic
    Lee’s website: https://www.leecockerell.com/

    • 14 min
    Be Patient for Your Next Promotion

    Be Patient for Your Next Promotion

    This week Jody and I build on a recent LinkedIn post by Steve Ross. Steve referenced a previous Creating Disney Magic episode where we discussed the three P’s of getting a promotion. Steve brought up a great point. There is another P needed for the equation: Patience.
    The 3 Ps of Getting a Promotion covered the importance of persistence, passion, and people. As Steve pointed out, patience is also vital in moving forward. Some circumstances require patience. Maybe it isn’t the right time, and if you are patient, you may still get the promotion you are looking for.
    Patience and persistence go together. If you like where you are and know where you want to go, hang in there. Over time, you will find a path for the promotion you are looking for. You can’t just wait around; you need to start doing things to improve yourself, so people have no reason to say no when the time comes. People want things now, but the more experience and exposure you have, the more authority you possess to hold it once you get it.
    Everything in life, whether working out, being a parent, or even battling traffic, requires patience and persistence. Persistence asks what it will take and then puts in the work to get it. Patience keeps you anchored and rooted while you work towards your goal.
    Outside forces can make traveling require extra patience and perseverance. Magical Vacation Planners can take the stress out of waiting for you. They can help you plan your next vacation. You can reach them at 407-442-2694.
    Resources
    3 P’s of Getting a Promotion
    About Lee Cockerell
    Mainstreet Leader
    Cockerell Academy
    Ron Logan Tribute Episode

    • 14 min
    Moment of Truth for Employees

    Moment of Truth for Employees

    Last week Jody and I discussed the moment of truth for customers. Did you know there is also a moment of truth for employees? The people you hire have a moment of truth, just like a customer does.
    Often employers make promises to get employees in the door. It is especially true now, as it seems there are never enough people to fill every role. When an employee comes in with a promise, and that thing never manifests, they will leave. Your team needs to know what is in it for them and that you will follow through on it.
    Training, opportunities, and partnering with team members for their health and wellness are all promises that mean the world to potential employees. If they don’t come together, people will walk away. Don’t promise something to get people in the door and then fail to deliver. That moment of truth for an employee is in everything we do.
    The promises you make must be the template for your company standards. Make promises you can deliver on. Have clear values for your team, and then embody those same values. Your policies and procedures are in place to help you keep your promises, not get you out of them.
    If you want to work with someone who will embody the standard they set for service, Magical Vacation Planners is your next call. They can help you plan your next vacation. You can reach them at 407-442-2694.
    Resources
    Mainstreet Leader
    Cockerell Academy
    Ron Logan Tribute Episode

    • 15 min

Customer Reviews

4.8 out of 5
413 Ratings

413 Ratings

Jessclay1983 ,

Love this Podcast

I have so enjoyed this podcast. Thank you for the information and sharing your wealth of knowledge.

MMDGP ,

Not only valuable and informative, but entertaining too!

I first heard of Lee through his first appearance of Lou Mongello’s WDW Radio Show podcast about Walt Disney World. This inspired me to go to the library and check out Lee’s “Creating Magic” book, because I have always been fascinated and impressed by the level of service for which Disney was known. Wow! Lee’s book - and now the information and advice he so freely shares on this podcast - impart valuable lessons which are applicable not only in business but in one’s personal life. I have been binge-listening to this show from the very first episode and am currently only about halfway through the 2016 episodes but looking forward to ravenously devouring the rest and catching up. This show should be required listening for every high school student, college student, or person at any point in a professional career. Even if you are not in business….or even retired….this show is packed with information that will help you in your relationships with others at whatever age. The co-host Jody Maberry is also invaluable to the quality of the show and together Lee and Jody present in a manner that subtly entertains and captures one’s attention and holds one’s interest. He is FUN to listen to! Thank you for a great show!

fgh444 ,

Authentic, Kind, Inspiring, and Insightful

Lee is always providing honest engaging and useful advice. He is a wonderful person and I love the show and this content. A must listen! Five stars ✨❤️🏰

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