Customer Confidential: Untold Stories of Earned Growth
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.
Great insights and content
10/27/2023
Thank you for your podcast! As a CX analyst, I throughly enjoy listening, and appreciate that you remain on topic and provide great insights clear and concisely.
Excellent listening for CX and loyalty
10/13/2023
Great podcast. Love the interviews and really helps paint the picture for why/how loyalty matters. Practical as well as inspirational. Edited to add: love the new name and branding!
Underrated podcast
02/20/2023
This is my favorite podcast for customer experience. It’s underrated for the quality of topics and interviews. I love that the show continues to build and share NPS improvements. Definitely recommend it!
Outstanding Podcast
09/02/2017
Very much enjoyed and learned much from the orginial podcast as well as the Q&A. Please do more!
About
Information
- CreatorRob Markey, Bain & Company partner and customer experience expert
- Years Active2014 - 2024
- Episodes240
- RatingClean
- CopyrightNet Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld. © 1996-2015. Bain & Company
- Show Website
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