153 episodes

Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years.

Enjoy the fun, laid-back vibe as things get real.


Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.

Dental Drills Bits Sandy Pardue & Michael Arias

    • Business
    • 4.8 • 37 Ratings

Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years.

Enjoy the fun, laid-back vibe as things get real.


Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.

    How Can We Achieve a Stress-Free Schedule in Our Practice?

    How Can We Achieve a Stress-Free Schedule in Our Practice?

    How can you take control over your schedule and make sure it's not running YOU? This episode peels back the layers to reveal the make-or-break role a scheduler plays in any thriving dental practice. Sandy passionately articulates how setting precise production goals and having a clear understanding of individual procedure timings can make all the difference. Michael and Sandy navigate the conversation to highlight the immense value of seamless team communication and overall organization in keeping a well-maintained, high-functioning schedule. Their shared experiences unfold in a treasure trove of tips and tricks to evade common scheduling pitfalls – inaccurate procedure timings or the blow of missed appointments. By the time this episode ends, you will find yourself contemplating your existing scheduling processes and getting excited about the prospect of changes that could revolutionize your dental practice.


    What You'll Learn in This Episode:
    The ins and outs of effective scheduling in a dental practice The role of setting production goals and understanding procedure timings Strategies to avoid common scheduling inefficiencies The importance of good communication and organization in maintaining a streamlined schedule Ways to empower your team to take on proactive measures like patient follow-ups and pre-scheduling The potential impact of having a designated schedulers in your practice
    Don't let your practice run out of time! Tune in to this episode to learn how to take control of your schedule and rise to new levels of productivity and patient satisfaction.
    Sponsors:

    For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/

    Mentions and Links:


    Community/Groups:
    Dental Gumbo Group Events:
    Front Desk Pro Seminar April 19th, 2024 Brands/Products:
    Starbucks Tony Chachere's Seasoning Public Figures:
    Taylor Swift  
     

    • 30 min
    Should I Have My Hygienist Clock Out for No-Shows?

    Should I Have My Hygienist Clock Out for No-Shows?

    Are you crumbling under constant patient cancellations and under-utilized hygienists? If so, this episode is a must-listen. Michael and Sandy go into deep dialogue discussing the art of managing the oh-so precious time of hygienists during those inevitable patient drop-offs. The duo shares their insights on the crucial role of effective communication within a dental practice, with an emphasis on the mighty bearings of the front office in ensuring a bustling schedule, despite the rollercoaster of patient availability.

    In this enlightening conversation, Sandy underscores the cardinal importance of forging clear-cut agreements with the hygienists about their pay during the slack periods. They dive into the labyrinth of scheduling and patient management, providing actionable steps towards mastering these often-overlooked aspects of running a dental practice. Most importantly, this episode serves as a poignant call to arms, urging dental practices to give employee well-being the attention and respect it deserves. They conclude by stressing the urgency of a proactive approach in dentistry, a surefire way to trim down on missed opportunities and turbocharge your practice's efficiency.

    What You'll Learn in This Episode:
    The importance of maintaining a hygienist's schedule during patient cancellations How proper communication in a dental practice plays a crucial role Effective methods to deal with broken appointment issues The significance of establishing clear-cut agreements with hygienists regarding their pay during downtime periods Ways to navigate the complexities of patient scheduling and management The importance of prioritizing employee well-being in a dental practice How proactive measures can reduce missed opportunities and drastically improve practice efficiency
    Don’t miss out on this power-packed episode if you wish to skyrocket your practice's efficiency and maximize your hygienist's time!

    Mentions and Links:
    Front Desk Pro Seminar April 19th, 2024
    Dental Gumbo Group
    The 3 R's for Practice Management Part 2: Recall
     

    • 21 min
    Breaking Down the Decline of New Patients: Causes and Solutions

    Breaking Down the Decline of New Patients: Causes and Solutions

    Are the new patient numbers in your dental practice declining? Dive into this episode, where Michael and Sandy tackle this pressing issue, shedding light on the alarming trend that many dental practitioners face of dwindling new patient numbers. Sandy brings her expertise to the table, sharing startling real-world experiences of dentists and team members who have faced and overcome the same issue. She implores dental practitioners to delve deep to unearth the root cause of the decline.

    Sandy also unveils the significance of front office operations in creating a first lasting impression on your patients. She explains how accommodating requests and building healthy relationships with patients not only retains them but also encourages them to refer others.

    What You'll Learn in This Episode:
    What the declining trend in new patient numbers truly means The real reasons behind decreasing new patient numbers in dental practices The crucial role of front office operations in dental practices How to create a strong first impression in a professional setting The importance of accommodating your patients' requests Tactics to develop patient loyalty and drive fruitful referrals
    Don’t miss this golden chance to get those patient numbers up, starting today!

    Sponsors:

    For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/

    Mentions and Links:


    SurveyMonkey
    Crowdsignal
    Front Desk Pro Seminar April 19th, 2024
    Dental Gumbo Group

    • 27 min
    The Power of a Well-Managed Website for Dentists

    The Power of a Well-Managed Website for Dentists

    Sponsors:

    Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ (Docsites is offering $750 off their plans until the end of February, 2024, so be sure to jump on this amazing offer for our listeners!)

    How does an inviting and up-to-date website impact your dental practice? In this episode of Dental Drill Bits, our website wizard, Ali, joins hosts Sandy and Michael to unravel the power of a well-managed website and how it can boost a dental practice's profile. Taking you through the elements of an effective website, they share nuggets of wisdom about the significance of timely updates, patient testimonials, and professional imagery, focusing on how these components create credibility and set your dental practice apart in today's competitive landscape.

    In their lively discussion, the trio point out how internal marketing, through a properly curated website, can revolutionize your practice, debunking the common misconceptions surrounding patient acquisition. They dig deep into how showcasing your team's expertise, using before-and-after images, and integrating positive patient feedback can truly enhance your online presence. Moreover, throughout the episode, they provide practical tips to optimize and breathe life into your practice's website, underlining the importance of regular checks and professional assessments.

    What You'll Learn in This Episode:
    The pivotal role that a diligently managed website plays in setting a dental practice apart. The necessity of regularly updating a website to mirror your dental practice's current status and improvements. The power and importance of testimonials and before-and-after photos in instilling trust and drawing in prospective patients. The potential of internal marketing through an effectively planned and executed website. How a professional website service can maximize your site's performance and influence.
    Jumpstart your website and thereby, your dental practice by tuning into this insightful episode!

    • 26 min
    The Treatment Coordinator Advantage: A Critical Role for Practice Success

    The Treatment Coordinator Advantage: A Critical Role for Practice Success

    Sponsors:

    For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/

    Are you curious about how to elevate patient care and streamline processes in your dental practice? Wondering if appointing a treatment coordinator could make a remarkable difference? This episode provide insights and practical advice on the exact topic. In this engaging conversation, Sandy and Michael delve into the roles and benefits of having a dedicated treatment coordinator in a dental practice. Drawing from her personal experience with a treatment coordinator, Sandy emphasizes the critical role of patient education and effective communication in driving treatment acceptance.

    In our discussion, they explore the responsibilities of a treatment coordinator and how this role can significantly contribute to your overall success. They discuss the importance of having not only a clear understanding of treatment options and financial aspects but also effective appointment coordination skills and a flair for communication. Sandy talks about the essential qualities an efficient treatment coordinator should possess and provides advice for practice owners contemplating implementing this role. To wrap up the episode, we remind everyone to focus on patient education, maintaining open channels of communication, and providing exceptional care right from the get-go.

    What You'll Learn in This Episode:
    The importance of a treatment coordinator in your dental practice. How a treatment coordinator can improve patient care. The key responsibilities of a treatment coordinator. The necessary qualities a successful treatment coordinator must possess. Practical advice for implementing and supporting a treatment coordinator role in your practice.
    So tune into this insightful episode and learn how to transform your practice through effective patient coordination!

    • 27 min
    What is My Front Desk Team Doing All Day? Part 2

    What is My Front Desk Team Doing All Day? Part 2

    Sponsors:

    Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/

    Still wondering what makes a great front desk team at your dental practice? We're back this week to delve into the multifaceted world of front desk duties, shedding light on tasks that keep your favorite dental practice buzzing with organized, professional energy. We highlight how this vital team scales their workload according to patient inflow, adapting to increased pressures, and strategically splitting tasks among themselves to ensure that no detail, however minute, is overlooked.

    In a world increasingly digitized, we're making a compelling argument about the unmatched importance of a human presence at the front desk, weaving in discussions about financial targets, appointment scheduling, and making the most out of open time slots. Amidst the varied roles a front desk team undertakes, we stress the paramount importance of organizational tools like procedure manuals, detailed inventories for each department, and individual statistics that help hold the team accountable and on track.

    What You'll Learn in This Episode:
    The importance of human presence at your front desk How front desk teams manage increasing workload as patient inflow grows The significance of office goals and financial targets in managing practice operations The necessity for organizational tools like procedure manuals and detailed inventories Why keeping track of individual statistics are vital for the team’s overall productivity The advantages of implementing an efficient recare system and confirming patient appointments
    Ready to unlock the mystery of what happens behind the dental front desk? Listen in to learn the ins and outs of keeping your schedule full!

    • 21 min

Customer Reviews

4.8 out of 5
37 Ratings

37 Ratings

Ashley Paré ,

Sandy is incredible!

I love this podcast so much and I look forward to listening to the series while driving to my practice! I’ve been listening for years and have found the information invaluable!! All of Sandy’s “dental pearls” have greatly benefited me -from the creation of my startup practice, to ensuring we are running as efficiently and productive as possible on a daily basis. Thank you, Sandy, for your sharing your experience and passion for dentistry with us!

The Tyson ,

Great podcast

Sandy is great to share good pearls in running a practice.

Dr.Ridds ,

To the point

Most of the podcasts they full episodes with fluff. She does not and is so to the point. Love it

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