Sandy Pardue and Dana Salisbury of Classic Practice Resources discuss issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry as well as opinion leaders. Enjoy the fun, laid-back vibe as things get real.
Dana has been in dentistry for over 15 years. She first entered the industry at the ripe old age of 18 years old selling a crown and bridge removal system. She left to go to college and worked part-time, moving to full-time after graduating from Southeastern Louisiana University with a degree in Marketing and almost a minor in Math (but she barely remembers how to reduce fractions nowadays).
Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 36 years of “hands-on” experience.
What Do We Do If a Patient Does NOT Confirm Their Appointment?
This has happened to all of us! We call a patient to confirm their appointment but they don't answer. You call them again... and still no answer. Do you just consider them as a cancellation, a no-show, do you double book that time slot just in case, are you just going to hope they show up and leave them on the schedule?!
Sandy Pardue gives us the exact steps and instructions we must take to handle patients who do NOT confirm.
How to Prevent Your Patients from Falling Through the Cracks
In this episode Sandy shares with us the 4 key actions that you must create. This is 4 specific lists that you must create in your practice, and then it forms into a system!
This system will prevent empty slots in your schedule, contribute to more collections, meet the needs of your patients who NEED to be seen soon, and minimizing unscheduled treatment .
This system is something that's missing in so many practices, so we encourage you to start NOW with the "4 Lists System" if you haven't yet.
What Comes First, Scheduling or Financial Arrangements?
In this episode Sandy Pardue gives us her "3 Day Report" that will increase collections and decrease broken appointments.
We also discuss scripts on what to say to patients who are past due on their payments, how to do health credit ratings on patients, and how to create a "scheduler" in your practice who is responsible for the WHOLE schedule.
Should You Charge Existing Patients for Broken Appointments?
We need to understand that broken appointments WILL happen but it should not be the norm.
We need to also understand that charging patients for this is a band-aid to the problem, not the solution.
So what are the proper steps and procedures to take when this occurs? And how can we minimize broken appointments?
In this episode Sandy lets us know exactly what we need to do.
What You Need To Do If an Existing Patient Harasses Your Employee
In this episode we discuss a situation where an employee was sexually harassed by an existing patient.
This really happened! This could also happen in your practice.
So what are the proper steps and procedures to take when this occurs? Do you let it slide once? Do you address the patient in that moment? Do you call the authorities?!
In this episode Sandy let's us know exactly what we need to do in this situation.
2-14 Sandy's Systems Put to the Test, with Dawn Kulongowski
Practice owner (and longterm user of Sandy's systems) Dawn Kulongowski is an open book today; sharing everything she's enjoyed about Sandy's systems after using them for nigh a decade. With her trademark infectious laugh, Dawn shares amazing and absurd stories with Sandy and Richard.
More episodes please!
Wish you could more episodes. Love the information! Enjoy it very much !
A must listen!!
Sandy highlights all aspects of business, entrepreneurship and more in this can’t miss podcast! The she offers insightful advice and information that is helpful to anyone that listens!
Sandy I love the to how these are short and to the point and topics are awesome! I just wish you guys would always do it in a quite room at classic practices. some of them have a lot of background noise and it’s grueling playing that right in your ear.