171 episodes

Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years.

Enjoy the fun, laid-back vibe as things get real.


Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.

Dental Drills Bits Sandy Pardue & Michael Arias

    • Business
    • 4.8 • 37 Ratings

Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years.

Enjoy the fun, laid-back vibe as things get real.


Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.

    The Key to Productive Staff Meetings and Why Your Office Needs Them

    The Key to Productive Staff Meetings and Why Your Office Needs Them

    Are staff meetings in your practice driving productivity or just wasting time? In this episode, Michael and Sandy dive deep into the art and science of effective staff meetings, unearthing the transformative power they hold when done right. They explore the contrasts between casual huddles and well-structured meetings, underlining their essential role in fostering communication, training, and team unity. Sandy shares her seasoned strategies for making meetings productive, from appointing a facilitator to engaging the team in planning and decision-making, while also steering clear of common hazards like gripe sessions.
    Leadership sits at the heart of these discussions, with Michael and Sandy stressing the importance of meaningful interactions that tie directly into the practice’s success. They reveal the benefits of rotating the role of meeting facilitator, celebrating team achievements, and cleverly using tools like suggestion boxes and whiteboards to collect agenda items. Sandy concludes with advice on the meticulous planning and scheduling of these meetings to ensure they remain significant and effective, helping to build a cohesive, motivated team.
    What You'll Learn in This Episode:
    How do casual huddles differ from structured staff meetings? What are the key benefits of regular staff meetings in dental practices? Strategies for appointing a meeting facilitator and engaging the team. Common pitfalls to avoid during staff meetings. Why leadership is crucial in making meetings productive. The advantages of rotating the facilitator role. Tips for celebrating team achievements during meetings. How to use tools like suggestion boxes and whiteboards for agenda setting. Best practices for planning and scheduling effective staff meetings. How to maintain meeting importance and engagement over time. Let's jump into today's episode on effective staff meetings!
    Sponsors:
    Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/
     
    Mentions and Links:
    Communities/Groups:
    Dental Gumbo Group
    Events:
    Front Desk Pro - November 15, 2024 New Orleans, Louisiana

    • 21 min
    The Top 3 Reasons Patients Aren't Accepting Your Treatment Plan

    The Top 3 Reasons Patients Aren't Accepting Your Treatment Plan

    Ever wonder why patients often decline treatment and how you can address these objections effectively? In this episode, Michael and Sandy dive deep into the top three most common excuses patients give: fear, lack of awareness, and financial concerns. Sandy sheds light on why recognizing these objections is crucial and offers actionable strategies for overcoming them. Through compelling examples, she underscores the importance of educating patients about the benefits of timely care and mastering verbal skills, including the art of voice inflection, to present treatment plans compellingly.
    Sandy doesn’t stop there. She explains how role-playing and regular training can transform your dental team's approach, making patients feel more at ease and informed. By the end of this enlightening discussion, you'll understand how to create a comforting environment for your patients, empowering them to move forward with necessary treatments. Tune in to harness the power of effective communication and patient education in your practice.
    What You'll Learn in This Episode: How to identify and address patient fears regarding dental treatments. Techniques to inform patients who are unaware of their dental needs. Strategies for handling financial objections to dental care. The role of verbal skills and voice inflection in presenting treatment plans. The impact of role-playing and team training on patient interactions. Ways to make patients feel comfortable and informed during decision-making. Tips for educating patients about the benefits of timely dental treatments. Transform the way you handle patient objections by listening to this episode today!
    Sponsors:
    Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/
     
    Mentions and Links:
    Communities/Groups:
    Dental Gumbo Group
    Events:
    Front Desk Pro - Friday, August 23rd - Boston, MA - Use Promo Code: Secret Sauce
    Brands:
    Louis Vuitton
    Places:
    Disneyland
    Disney World
    Organizations:
    American Dairy Association

    • 19 min
    How to Hold High-Impact Department Meetings in Your Practice

    How to Hold High-Impact Department Meetings in Your Practice

    Are you struggling to streamline your practice’s front office operations while juggling departments, patients, and metrics? In this episode, Michael and Sandy delve into the essentials of managing a successful practice, starting with the highlights of Sandy's recent webinar and her upcoming seminar in Boston.
    The conversation quickly transitions into a focused discussion around a listener's question on maintaining consistent department meetings and tracking pivotal metrics. Sandy offers an actionable guide on conducting effective meetings, complete with tips on following up on assignments, gathering feedback, and defining clear objectives. Specific topics like tracking new patient conversions, handling broken appointments, and managing production and collections metrics take the forefront. By the end of this episode, you'll grasp the importance of accountability, clear communication, and performance metrics in leading your practice to success.
    What You'll Learn in This Episode: How to run effective and consistent department meetings. Tips for following up on previous assignments and setting clear goals. Key metrics to track for the smooth operation of a dental practice. The importance of tracking new patient conversions and handling broken appointments. Best practices for managing production and collection metrics. Strategies for efficiently managing insurance claims and ensuring accountability. Benefits of in-person training and special promotions for upcoming seminars. Tune in today to learn about department meetings, metrics, and paying attention to what matters in your practice!


    Sponsors:
    Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/
     
    Mentions and Links:
    Communities/Groups:
    Dental Gumbo Group
    Events:
    Front Desk Pro - Friday, August 23rd - Boston, MA - Use Promo Code: Secret Sauce
     Books:
    The No Complaining Rule
    The Energy Bus: 10 Rules to Fuel Your Life, Work, and Team with Positive Energy
    Services:
    Practice by Numbers

    • 29 min
    Trained to Thrive: Why This Boosts Your Profitability 11%+ Year Over Year

    Trained to Thrive: Why This Boosts Your Profitability 11%+ Year Over Year

    How transformative can employee training be for your practice? In this episode of Dental Drill Bits, Michael and Sandy delve into the critical role of structured training programs and their immense benefits on profitability, employee satisfaction, and patient care. Sandy illuminates the stark contrast between trained and untrained employees, revealing how targeted investments in specialized programs can significantly enhance your practice’s performance and efficiency.
    The duo also shares a wealth of practical advice on implementing effective training within your  office, covering everything from verbal skills and role-playing exercises to comprehensive onboarding protocols. Sandy makes a compelling case for the necessity of consistent training, emphasizing how it leads to predictable outcomes, boosts employee retention, and propels overall practice success. They remind practice owners that despite budget challenges, investing in training is pivotal and suggest starting with free resources like podcasts to begin the journey toward excellence.
    What You'll Learn in This Episode:
    How structured training programs boost profitability and employee satisfaction. The significant differences between trained and untrained employees. Practical steps for effective employee training within a dental office. The long-term benefits of consistent training and its impact on practice success. How to utilize free resources like podcasts for initial training investments. Ready to elevate your dental practice through strategic training? Don’t miss out on this episode of Dental Drill Bits!
    Sponsors:
    Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/

    Mentions and Links:


    Events:
    Front Desk Pro - Friday, August 23rd - Boston, MA - Use Promo Code: Secret Sauce

    Community/Groups:
    Dental Gumbo Group

    Products:
    CEREC

    • 20 min
    Underperforming Team? How to Transform Underachievers to the Stars of Your Practice

    Underperforming Team? How to Transform Underachievers to the Stars of Your Practice

    Underperforming team members in your practice? In this episode, Michael and Sandy dive deep into the intricacies of practice management, starting from upcoming seminars to managing underperforming team members without rocking the boat. Sandy shares her wealth of experience on the art of effective communication, setting realistic goals, seeking constructive feedback, and the crucial follow-up processes needed to help your team excel. Her emphasis on thorough training, meticulous documentation, and structured management will leave you equipped with practical tools to ensure your practice runs smoothly.
    Moreover, this episode tackles one of the most daunting aspects of practice management: dealing with the potential need to fire staff. Sandy uncovers common concerns doctors face and provides thoughtful, methodical steps to navigate this challenging terrain.
    What You'll Learn in This Episode:
    How to communicate effectively with underperforming team members. Steps to setting realistic and achievable goals for your team. Techniques for seeking and using employee feedback to improve practice performance. The importance of training and documentation in maintaining a high-functioning team. Structured management strategies to optimize your practice. Approaches to handling the difficult decision of firing staff. Tune in to harness these insights and elevate your dental practice management skills today!
     
    Sponsors:
    Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/

    Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/
     
    Mentions and Links:
    Communities/Groups:
    Dental Gumbo Group
    Events:
    Front Desk Pro - Friday, August 23rd - Boston, MA - Use Promo Code: Secret Sauce

    • 30 min
    Pro Phone Skills: Avoiding Common Front Desk Pitfalls in Practices

    Pro Phone Skills: Avoiding Common Front Desk Pitfalls in Practices

    How can your front desk team transform every call into a positive patient experience? In this episode, Sandy draws from her recent speaking engagements at the Delivering WOW Summit to uncover key strategies for top-notch front office communication. She also previews her upcoming seminar, Front Desk Pro, set to take place in Boston on August 23rd, revealing the secrets to boosting front office performance. Michael and Sandy tackle real-world phone interactions, from handling insurance queries to managing cancellations, ensuring that your front desk makes a lasting impression.
    But it’s not just about what you say; it's also about how you say it. This episode underscores the critical role of tone, verbal skills, and intuitive call handling. Sandy shares practical advice on avoiding the pitfalls of sounding robotic and burdening patients with unnecessary tasks. With actionable tips and relatable scenarios, this episode is a must-listen for any practice aiming to elevate their front desk etiquette and foster a welcoming, efficient environment for every caller.
    What You'll Learn in This Episode: How to handle common phone interactions effectively in your practice. Techniques for making a positive first impression over the phone. The do's and don'ts of discussing insurance with patients. Strategies for dealing with appointment cancellations smoothly. The importance of tone and verbal skills in patient communication. How to implement a call-handling system to avoid common pitfalls. Ways to promote your practice during phone calls. Ready to transform your front desk team's phone skills and enhance your dental practice's first impressions? Tune in to today's episode!
    Sponsors:
    Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/
    Mentions and Links:


    Events:
    Front Desk Pro - Friday, August 23rd - Boston, MA - Use Promo Code: Secret Sauce
    Delivering WOW Summit
     
    Community/Groups:
    Dental Gumbo Group

    Insurance Companies:
    Cigna
    Brands:
    Baskin-Robbins

    • 32 min

Customer Reviews

4.8 out of 5
37 Ratings

37 Ratings

Ashley Paré ,

Sandy is incredible!

I love this podcast so much and I look forward to listening to the series while driving to my practice! I’ve been listening for years and have found the information invaluable!! All of Sandy’s “dental pearls” have greatly benefited me -from the creation of my startup practice, to ensuring we are running as efficiently and productive as possible on a daily basis. Thank you, Sandy, for your sharing your experience and passion for dentistry with us!

The Tyson ,

Great podcast

Sandy is great to share good pearls in running a practice.

Dr.Ridds ,

To the point

Most of the podcasts they full episodes with fluff. She does not and is so to the point. Love it

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