Sandy Pardue and Dana Salisbury of Classic Practice Resources discuss issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry as well as opinion leaders. Enjoy the fun, laid-back vibe as things get real.
Dana has been in dentistry for over 15 years. She first entered the industry at the ripe old age of 18 years old selling a crown and bridge removal system. She left to go to college and worked part-time, moving to full-time after graduating from Southeastern Louisiana University with a degree in Marketing and almost a minor in Math (but she barely remembers how to reduce fractions nowadays).
Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 36 years of “hands-on” experience.
How to Get Your Patient's Cheeks Back in Your Seats
In this episode Sandy Pardue gives us a proven system that will drastically improve your reactivation process.
Two things you want to do:
1. Look right now at your analytics/ software and see how many existing patients in your practice need a cleaning... today!
2. Listen to the podcast to hear what number 2 is (;
This is a proven system that will bring back 9-19% of existing patients who need a cleaning or more!
12 Best Practices to Implement in 2022
It’s a perfect time to reset your practice management style.
Remember that nothing stays the same, so you shouldn't either.
Here are the 12 Best Practices Sandy discusses with detail, that we should implement this year. Actually it's good to implement these 12 practices every single year OR even every single quarter!
Top 10 Human Resources Mistakes
HR issues are probably the thing Sandy Pardue hears the most about when consulting with practices. Therefore in this episode she breaks down the top 10 HR mistakes she has seen, heard, and witnessed. She also gives us the solution for each mistake.
Listen closely, more than likely you have either experienced one of these mistakes, will be making one of these mistakes (not anymore after you hear this episode), or know someone who is making the mistake.
Top 5 Ways to Increase Hygiene Profitability
Sandy Pardue gives us a list of 5 things we need to review ASAP to make sure we are getting the absolute most out of our hygiene department.
1. Learn what procedures are not being performed.
2. Set goals JUST for your hygienist
3. Learn how to pay your hygienist
4. Do a "Hygiene Bonus"
5. Have Impactful Communication
The Perfect Verbal Skills to Get 5 Star Reviews
In this episode Sandy Pardue let's us know how there is so much more that happens besides just "asking" for a review... and sometimes we don't even ask! So in this episodes we break down the steps. A couple things you want to do is:
Boost the confidence of your team.
Make sure your employees are complimenting other team members IN FRONT of the patient.
Ask the patient in a leading way, for a review as they are already complimenting the doctor/ hygienist/ assistant or whoever worked on them.
How to Handle Unauthorized Overtime with Your Employees
This is a question Sandy Pardue gets quite often in her events, so we decided to cover it here!
Here are a couple things you want to do:
You need a time clock software. (Sandy recommends a software)
Don’t give everyone access to change their time clock.
Create a policy, and be super specific in this policy. (Sandy gives us great examples).
What to say if someone still violates the policy? (Sandy provides us with what to do, a script, and how many times should we allow it).
More episodes please!
Wish you could more episodes. Love the information! Enjoy it very much !
A must listen!!
Sandy highlights all aspects of business, entrepreneurship and more in this can’t miss podcast! The she offers insightful advice and information that is helpful to anyone that listens!
Sandy I love the to how these are short and to the point and topics are awesome! I just wish you guys would always do it in a quite room at classic practices. some of them have a lot of background noise and it’s grueling playing that right in your ear.