Social Impact CX

Social Impact CX
Social Impact CX

Podcast by Social Impact CX

  1. Episode 39 - Community Pharmacists Advise on Medicare Part D

    17/10/2019

    Episode 39 - Community Pharmacists Advise on Medicare Part D

    In Episode 39, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.

    32 min
  2. Episode 38 - Community Pharmacy, Journey Maps, & Helping Patients with Medicare Part D

    10/10/2019

    Episode 38 - Community Pharmacy, Journey Maps, & Helping Patients with Medicare Part D

    In Episode 38, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.

    33 min
  3. Episode 37 – Journey Maps & CX: Getting Executive Buy-in

    26/09/2019

    Episode 37 – Journey Maps & CX: Getting Executive Buy-in

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about getting executive buy-in for customer experience programs and journey mapping work.

    33 min
  4. Episode 36 – Journey Maps & CX: Journey Mapping Workshops

    19/09/2019

    Episode 36 – Journey Maps & CX: Journey Mapping Workshops

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey mapping workshops.

    22 min
  5. Episode 35 – Journey Maps & CX: Journey Maps as a Tool

    10/09/2019

    Episode 35 – Journey Maps & CX: Journey Maps as a Tool

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey maps as a tool for your CX program. Part 1 of 3.

    37 min

  6. 06/08/2019

    Episode 34 - Service Design & CX: Key Points

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and design concepts. What is co-creation? What is the difference between service design and design thinking? How do you get buy-in from leadership? Listen to Part 2 of the conversation now.

    30 min
  7. Episode 33 - Service Design & Journeys: Introducing Design Concepts

    30/07/2019

    Episode 33 - Service Design & Journeys: Introducing Design Concepts

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and journeys. What is service design? How is it similar to and different from customer experience? Listen to Part 1 of the conversation now.

    31 min
  8. Episode 32 - Building a Culturally Competent CX Program

    16/07/2019

    Episode 32 - Building a Culturally Competent CX Program

    Our host, John Corrigan, continues his conversation with Sabine Harnau of From Scratch Communications in Amsterdam about the cultural differences and CX.

    28 min
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À propos

Podcast by Social Impact CX

Informations

  • Création
    Social Impact CX
  • Années d’activité
    2018 - 2019
  • Épisodes
    39
  • Classification
    Tous publics
  • Copyright
    © All rights reserved
  • Site web de l’émission
    Social Impact CX

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