Social Impact CX

4.7(9개의 평가)
비즈니스

Podcast by Social Impact CX

2019. 10. 17.

Episode 39 - Community Pharmacists Advise on Medicare Part D

In Episode 39, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.

32분
2019. 10. 10.

Episode 38 - Community Pharmacy, Journey Maps, & Helping Patients with Medicare Part D

In Episode 38, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.

33분
2019. 09. 26.

Episode 37 – Journey Maps & CX: Getting Executive Buy-in

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about getting executive buy-in for customer experience programs and journey mapping work.

33분
2019. 09. 19.

Episode 36 – Journey Maps & CX: Journey Mapping Workshops

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey mapping workshops.

22분
2019. 09. 10.

Episode 35 – Journey Maps & CX: Journey Maps as a Tool

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey maps as a tool for your CX program. Part 1 of 3.

37분
2019. 08. 06.

Episode 34 - Service Design & CX: Key Points

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and design concepts. What is co-creation? What is the difference between service design and design thinking? How do you get buy-in from leadership? Listen to Part 2 of the conversation now.

30분
2019. 07. 30.

Episode 33 - Service Design & Journeys: Introducing Design Concepts

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and journeys. What is service design? How is it similar to and different from customer experience? Listen to Part 1 of the conversation now.

31분
2019. 07. 16.

Episode 32 - Building a Culturally Competent CX Program

Our host, John Corrigan, continues his conversation with Sabine Harnau of From Scratch Communications in Amsterdam about the cultural differences and CX.

28분

모두 보기(39개)

4.7

최고 5점

9개의 평가

Engaging and informative

2018. 04. 17.

kqm815

John Corrigan makes CX concepts accessible to all professionals and offers actionable recommendations for those just getting started or new to the world of CX.
VP of ICAD

2018. 04. 16.

serendipity4u

John has great insights focusing on the importance of focusing on customer experience to improve your brand.
Insightful and encouraging!

2018. 04. 12.

MTort501

Great insights on how to start with social impact and customer experience work for nonprofits! John Corrigan provides detailed steps on how to move CX forward in your organization, engage key stakeholders and define who will be helped by this work! Listen today!
Best in CX

2018. 02. 28.

Skyfloat

Good basics on CX. Great for building a focused social enterprise.

Podcast by Social Impact CX

제작진

Social Impact CX
방송 연도

2018년 - 2019년
에피소드

39
등급

전체 연령 사용가
웹사이트 보기

Social Impact CX

Social Impact CX

Episode 39 - Community Pharmacists Advise on Medicare Part D

Episode 38 - Community Pharmacy, Journey Maps, & Helping Patients with Medicare Part D

Episode 37 – Journey Maps & CX: Getting Executive Buy-in

Episode 36 – Journey Maps & CX: Journey Mapping Workshops

Episode 35 – Journey Maps & CX: Journey Maps as a Tool

Episode 34 - Service Design & CX: Key Points

Episode 33 - Service Design & Journeys: Introducing Design Concepts

Episode 32 - Building a Culturally Competent CX Program

Engaging and informative

VP of ICAD

Insightful and encouraging!

Best in CX

소개

정보

Social Impact CX

에피소드

Episode 39 - Community Pharmacists Advise on Medicare Part D

Episode 38 - Community Pharmacy, Journey Maps, & Helping Patients with Medicare Part D

Episode 37 – Journey Maps & CX: Getting Executive Buy-in

Episode 36 – Journey Maps & CX: Journey Mapping Workshops

Episode 35 – Journey Maps & CX: Journey Maps as a Tool

Episode 34 - Service Design & CX: Key Points

Episode 33 - Service Design & Journeys: Introducing Design Concepts

Episode 32 - Building a Culturally Competent CX Program

평가 및 리뷰

Engaging and informative

VP of ICAD

Insightful and encouraging!

Best in CX

소개

정보