Social Impact CX

Social Impact CX
Social Impact CX

Podcast by Social Impact CX

  1. Episode 39 - Community Pharmacists Advise on Medicare Part D

    10/17/2019

    Episode 39 - Community Pharmacists Advise on Medicare Part D

    In Episode 39, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.

    32 min
  2. Episode 38 - Community Pharmacy, Journey Maps, & Helping Patients with Medicare Part D

    10/10/2019

    Episode 38 - Community Pharmacy, Journey Maps, & Helping Patients with Medicare Part D

    In Episode 38, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.

    33 min
  3. Episode 37 – Journey Maps & CX: Getting Executive Buy-in

    09/26/2019

    Episode 37 – Journey Maps & CX: Getting Executive Buy-in

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about getting executive buy-in for customer experience programs and journey mapping work.

    33 min
  4. Episode 36 – Journey Maps & CX: Journey Mapping Workshops

    09/19/2019

    Episode 36 – Journey Maps & CX: Journey Mapping Workshops

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey mapping workshops.

    22 min
  5. Episode 35 – Journey Maps & CX: Journey Maps as a Tool

    09/10/2019

    Episode 35 – Journey Maps & CX: Journey Maps as a Tool

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey maps as a tool for your CX program. Part 1 of 3.

    37 min

  6. 08/06/2019

    Episode 34 - Service Design & CX: Key Points

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and design concepts. What is co-creation? What is the difference between service design and design thinking? How do you get buy-in from leadership? Listen to Part 2 of the conversation now.

    30 min
  7. Episode 33 - Service Design & Journeys: Introducing Design Concepts

    07/30/2019

    Episode 33 - Service Design & Journeys: Introducing Design Concepts

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and journeys. What is service design? How is it similar to and different from customer experience? Listen to Part 1 of the conversation now.

    31 min
  8. Episode 32 - Building a Culturally Competent CX Program

    07/16/2019

    Episode 32 - Building a Culturally Competent CX Program

    Our host, John Corrigan, continues his conversation with Sabine Harnau of From Scratch Communications in Amsterdam about the cultural differences and CX.

    28 min
See All (39)

4.7
out of 5
9 Ratings

About

Podcast by Social Impact CX

Information

  • Creator
    Social Impact CX
  • Years Active
    2018 - 2019
  • Episodes
    39
  • Rating
    Clean
  • Copyright
    © All rights reserved
  • Show Website
    Social Impact CX

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