184 episodes
Masters in Travel Masters in Travel
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- Society & Culture
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5.0 • 38 Ratings
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How did the most successful travel advisors grow their business and what advice do they have for those newer to the industry? What can we learn from professionals outside the travel industry? How can travel advisors best approach their businesses as an entrepreneur?
The travel industry is filled with successful advisors, each of whom are finding success in different ways. Each week, I’ll be interviewing travel advisors at all points in their businesses so that you can learn from your peers as well as from leaders in the industry. We’ll also welcome guests outside the travel industry to provide a new perspective on running a small, service based business and who will push us to grow and to think bigger.
Masters in Travel is for travel advisors who are ready to accelerate their success. Subscribe now and tune in each week for advice, insights, and resources to maximize your potential.
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Ep 176 Mastering communication & systems for each phase of the trip design process
In our third Client Experience series episode, we delve into the intricacies of communication and systems in the four phases of the trip design process. Learn what those four phases of trip design are and how client communication will change in each phase, Plus, get our tips for tools and systems to streamline and support each phase of trip design so that you can truly master the most important part of travel advisor work. Plus, we are hosting a free masterclass – learn more about it!
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Ep 175 Client Experience Series: Five areas of business that impact a client's experience
In this second episode of our 4-part client experience series, we explore five top areas of business that impact any client's experience working with you: service offering, aesthetics, communication, systems, and attracting new clients. Do a self-audit on your travel business with this episode, and hear our experiences and advice as you consider these vital parts of your business and how to improve each of them.
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Ep 174 Client Experience Series: Branding Experience is Client Experience
Today premiers the first episode of our 4-part Client Experience Series! Join us as we explore all the ins and outs of creating a memorable, signature client experience. This week, we are talking about how your brand experience impacts the client experience more than you may realize. Learn to define your business purpose, gauge a client's expectations, and create memorable memories from the first moment the learn about you to the post-trip check-in.
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Ep 173 AI in Travel
Will artificial intelligence replace travel advisors? David Shull of Tern Travel shares insights on how AI can aid, not hurt, the travel industry. Gain insights about the challenges travel advisors face and how AI can optimize workflows, personalize services, and transform the way travel advisors manage data and engage with their clientele. Learn more about the opportunities that AI brings to the travel industry, along with how the human touch remains irreplaceable.
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Ep 172 Building an Agency Team
How do you know when to hire? In this episode, Whitney is joined by Madeline and Kristen from Steuber Travel Group to explore the intricacies of team expansion. They chat about setting financial goals, the benefits and challenges of having a hybrid team structure, the importance of job role clarity, and the impact of strategic hiring on operational efficiency and sales growth.
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Ep 171 Shop Talk: Free Podcast, Team Delegation & Client Budgets
Welcome back to Shop Talk, where Brianna and Whitney share about what is going on in their businesses right now. This week they delve into the dynamics of team workflow efficiency and delegation, particularly the transition from task delegation to autonomy in decision-making. Brianna shares about how she handled unforeseen travel incidents, and Whitney is systematizing responses to enhance client communication Lastly, they talk about why they dropped the podcast paywall and the bigger picture for Masters in Travel moving forward! (Oh, and there’s a little bit of healthy venting about problematic clients…we know you know).
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Customer Reviews
Real convos
The great thing about this podcast is that the hosts and guests share real, helpful knowledge and insights that listeners can implement. The Shop Talk episodes are especially helpful, because they show what actual travel advisors are doing each month in their businesses!
Current episode mandatory for current industry climate!
Such a real conversation for TA's at any level - thank you! For newer advisors, after 5 years in and 2 very challenging, I wish I could tell my prior self to truly "listen" and not tune out some conversations because I was not at the level of the speakers. For me, in the past I was a little envious, a little deflated like 'I'm never going to be at that level why am I listening' et al. Prior self - always fully LISTEN! My personal goal was always to be where many of you are with your book of business and I was willing to do the work as you all have. Here I now sit, at the same level of overwhelm as you all, so busy, turning away business and being okay with it, but it should feel good and it doesn't and we need each other's stories. So newer gals please listen, the support and insight provided will be invaluable when you get here and intend to remain fully in it!
Essential Education for Travel Advisors
I’ve been a travel advisor for almost 9 years and I feel like I’ve learned more in the past year listening to the Masters in Travel podcast then I have in any year prior. Every episode is packed with thoughtful questions and helpful, insightful answers. Listen to learn more about efficient systems, partnerships in travel, servicing clients at a higher level, marketing to those in your community and so much more. I highly recommend this Podcast for every Travel Advisor- new or seasoned.